Just bought a £900 washing machine from these people. They delivered ok but the guy who plumbed in the machine refused to set up the machine properly,attach the sound dampeners or adjust the legs. We have a slightly wonky kitchen floor as do a lot of UK households. Left unchecked and un adjusted the machine at nearly £1000 (1400 spin speed)will get damaged by knocking against the kitchen floor. Customer services refused point blank to do anything about it except refund the plumbing cost of £20.00. There's too much "not our problem" customer service in The UK and too much "can't be arsed to perform your service properly"attitude from suppliers and their supply chain.. These dampeners were an important part of the set up and they've been completely ignored-I wouldn't mind but it would have taken the guy 5 minutes to do it. I'd have done it myself if i'd have been home but, they've just shrugged their shoulders at the wife and said "haven't got a clue" when there's clearly instructions on how to fit them. Why advertise a connection service and charge for it if you're not going to set the appliance up properly in the first place. Now i'm going to have to un-plumb the whole thing and set it up myself correctly. Disappointing Should have stuck with AO.