I purchased a freezer from Appliances Direct a couple of years ago and the purchase went ok. However, they have now decided to pester me to take out extra warranty. When I said I did not want to take out any further warranty they questioned me as to why in quite an unpleasant manner. When I repeated that I just did not want to they asked me what I would do if the appliance broke down (bear in mind none of this is any of their business). I replied that I would take that risk and if it did break down I would either repair or replace it. The salesperson then said in a very sneering way 'that's a very big risk to take with your freezer [insert first name]'. I told them not to telephone me again. I will not be purchasing any further items from this company. I dislike companies that try to bully customers into taking warranty that they don't want. I also dislike companies that use your first name (without permission) in an attempt to create a false sense of familiarity.