I placed an order for items that were supposedly in stock. Then , next day, I got a message that they weren't and delivery date was no longer shown. Sent an online message asking for an update. Their sales line costs a fortune to call. No response. Finally got a number to call at ordinary rates. Advised 2 items were out if stock. The one I really needed was in stick but woukd take 3 days to get to me. I cancelled order and ordered elsewhere who quoted 2 day delivery, but it came in 1. This is also a company that charges extra to deliver to Inverness. All in all poor customer service which could have ended differently if they had properly advised me of order status and solutions immediately. Recommendation - get rid of your expensive sales line. 13p per minute plus network access charge.