Never have I come across such bad customer service. I ordered a fridge freezer and had to wait about two weeks for it to be delivered and when it arrived my wife check the fridge freezer. About 10 Minutes after the delivery men had left she opened the freezer door which came off in her hand yes the door had not been put onto the Freezer Correctly. We called Appliances Direct and asked for a replacement. Appliances direct response was that it was our fault, yes the customers fault that the freezer was broken as we has signed for it and there was no way of us being able to return the freezer. Yes it was delivered broken (I think they may be in breach of the sales of goods act 1979). Now I have to wait over a week for someone to come to my house and repair a brand new Fridge Freezer. So if you don’t like stress and very bad sales practices stay well clear of APPLIANCES DIRECT.