Purchased a kitchen hood from them, was dispatched fairly quickly but their courier service (DPD) was a massive let down. My order was delivered to the wrong address and I was told that it has been delivered. If it wasn't thanks to the third party's phone call who had my kitchen hood, I would be waiting for a lot longer. I was told that they'll go back, collect it and deliver it to on the same day which it did not happen and I was promissed the next day delivery. Next day I was waiting for the delivery, I got message confirming the delivery slot to be 11:31am to 12:31pm. I moved my shift to late afternoon, in order to collect the hood. I was at home till 13:15 and it didn't show up. They apparently arrived at almost 18:00 hours, while I was at work. After a lot of phone calls, I eventually got the hood the next day but the installation mount and filters that I ordered were missing. Got in touch with customer services again and a less than helpful assistant told me that I have to wait for it to be investigated before I get the spare part and there is nothing that she can do. Somehow I got the filters the next day, after few days of waiting, I had to get in touch with them again. Customer assistant over the phone was at least polite and friendly. She told me that she will send their parts department an email to see if the part that I'm after is available (I wish the other assistant who opened the case would do the same). The next day I had a message to say that the part is not available and I can have a refund or replacement( great solution after almost ten days of waiting for a kitchen hood). I had to pack everything to be collected before I did receive my replacement. Very lengthy, unpleasant and stressful process for a simple online shopping. Got my £15 delivery charge refunded to me but I don't think I'll use them again.