Brought hob. after 2 days it developed a fault. I called the manufacturer who organised for a technician to visit. He visited and said the power board seemed to be faulty and suggested that as it was under 28 days it would be best to get new rather than fix. He gave me a returns number to tell appliances direct to uplift the faulty hob and replace with new. I called them at 11.33 today and after 32 mins in the queue listening to hold music, my details were taken and I was told a different team would call me. That was almost 3 hours ago. What is taking the time I don't know - I have a family to cook for and they have just wasted the time which they could have used to get one out today. They seemed very responsive when I was looking to buy.