Appliances Direct Reviews

Name: Appliances Direct
Address: -, - -, Derbyshire
Rating: 4.20

4.2 Rating 6,528 Reviews

80 %

of reviewers recommend Appliances Direct

4.2

Based on 6,528 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Appliances Direct:

Appliances Direct offers a wide selection of over 6000 kitchen appliances including Range Cookers, Dishwashers, Washing Machines, Ovens and Hobs, all at highly discounted prices at Appliances Direct. We offer UK wide delivery, and an unrivaled level of customer service.Appliances Direct is the new name for Trade Appliances, the latest addition to The Easycom Group, parent company of Laptops Direct, Servers Direct and Direct TVs. As one of the fastest growing online retailers in the UK, Easycom

Visit Website

Write Your review

Tell us how Appliances Direct made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Appliances Direct 1 star review on 25th June 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Appliance Direct have been brilliant from the get go! I had a few issues initially with the product not being in stock and they immediately got it sorted. There were then issues with DPD delivering the product (nothing to do with Appliance Direct) and AD were, again, so helpful in getting it sorted. Really pleased with the level of customer service they provided throughout - I would definitely recommend them.”

Helpful Report

Posted 3 weeks ago

“So happy with my beer fridge. Its excellent quality and stores plenty of drinks. This company has been a pleasure to deal with keeping me informed about my order every step of the way including on the day of delivery which was delivered on time by a friendly helpful driver. I would use this company again no question.”

Helpful Report

Posted 3 weeks ago

“Still waiting to receive the air con I ordered, had a text from XL Logestics to say it would be delivered yesterday, then another an hour after it was due to be delivered to say" Sorry the aircon has been sent to the wrong delivery depot ", I have not heard anything since.”

Helpful Report

Posted 3 weeks ago

“Cooker Hood- Easy to order, good value, as described, range of delivery options. Has been installed and looks good quality, quiet to run and working well.”

Helpful Report

Posted 3 weeks ago

“Ordered, delivered quickly in good condition. Needed customer service and received a reply in a couple of hours. Very helpful and I would recommend.”

Helpful Report

Posted 3 weeks ago

“Cannot fault ordering/communication/delivery. Item arrived damaged. A replacement was delivered within 24 hours. I will definitely use this company again.”

Helpful Report

Posted 3 weeks ago

“Professional from start to finish value for money”

Helpful Report

Posted 3 weeks ago

“I purchased a washing machine a few days ago, good website, washer is perfect. The delivery company Arrow XL were worse than useless. I didn’t receive an email the night before my delivery informing me of my updated time slot as was indicated in my receipt email. The courier company was calling my secondary number (which I do not have access to anymore) rather than my primary number. I spent all day on the Arrow XL website attempting to contact someone on their web chat and their telephone number and had no luck in contacting anyone to inform them to use my primary mobile number. The delivery eventually came some time after 19:00 after I’d had to wait at home since 07:00. Arrow XL is looking to be the new Evri.”

Helpful Report

Posted 3 weeks ago

“Easy to use website. Product value for money. Delivery arrived when stated. Communication excellent! Would use again.”

Helpful Report

Posted 3 weeks ago

“Really delighted with the service from this company. This was our first order with them. Delivery arrived on an AM Next day delivery for a very reasonable cost. No delays or problems. We were kept informed with tracking updates which were very accurate and the cooker hood which we ordered exceeded our expectations. Great item at a great price. Faultless service and would definitely use them again. Highly recommended!”

Helpful Report

Posted 3 weeks ago

“Good service and prompt next day delivery of AC unit.”

Helpful Report

Posted 3 weeks ago

“Really good communication, called within half an hour of placing the order to double check everything and advise on the delivery process. We received a timeslot first thing and several calls on the day of delivery from both the office and the driver as we are rural and they wanted to double check everything before attempting delivery. And once delivery was made we then received another call from the office within about 15 minutes to check everything was ok.”

Helpful Report

Posted 3 weeks ago

“Excellent comoany to deal with, had a parcel delivered but delivery cancelled and re delivered 2 days later which i missed, I contacted the company who acted switly in posting a replacement. I would definitely purchase from the company again.”

Helpful Report

Posted 3 weeks ago

“arrived on specific day, not exactly on time stated but weather hot and lots of road works near my location. Pleasant delivery men put the dryer exactally where I asked.”

Helpful Report

Posted 3 weeks ago

“failed to deliver on given date”

Helpful Report

Posted 4 weeks ago

“Delivered within the time frame”

Helpful Report

Posted 1 month ago

“Easy search, easy purchase. A glitch in missing next day delivery. Customer services could not have been more helpful. The delay was looked into, and assured me it would be chased. The following morning they called to say it was on its way to me and it arrived about 10:30.”

Helpful Report

Posted 1 month ago

“Excellent service, fast delivery. Not used product yet so I cannot write a review on that yet. Thanks.”

Helpful Report

Posted 1 month ago

“Very nice couldn't do enuf to help thanks for quick delivery and on time.”

Helpful Report

Posted 1 month ago

“Ver good in every way . Price , contact and quick delivery for free . Thank you”

Helpful Report

Posted 1 month ago

Appliances Direct is rated 4.2 based on 6,528 reviews