Appliances Direct Reviews

Name: Appliances Direct
Address: -, - -, Derbyshire
Rating: 4.20

4.2 Rating 6,188 Reviews

80 %

of reviewers recommend Appliances Direct

4.2

Based on 6,188 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Appliances Direct:

Appliances Direct offers a wide selection of over 6000 kitchen appliances including Range Cookers, Dishwashers, Washing Machines, Ovens and Hobs, all at highly discounted prices at Appliances Direct. We offer UK wide delivery, and an unrivaled level of customer service.Appliances Direct is the new name for Trade Appliances, the latest addition to The Easycom Group, parent company of Laptops Direct, Servers Direct and Direct TVs. As one of the fastest growing online retailers in the UK, Easycom

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Appliances Direct 1 star review on 25th June 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Happy with ordering process and appliance however was sent 3 different times for delivery which didn’t suit as I had arranged to be at home for the first time given between 3 - 6 then the day of delivery told 12.50 which they didn’t meet then 1.30.”

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Posted 4 weeks ago

“I ordered a fridge freezer and paid delivery and installation. When the new fridge freezer was installed the person who installled the fridge freezer drilled a hole through my cupboard door. I have since made a complaint but they deny any liability claiming that the hole already existed which is a complete lie and I provided evidence to show that the old fridge freezer was installled in a completely different place. Plus the new fridge freezer showed that piercing through the wood. I will never use this company again. They have completely damaged my property.”

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Posted 4 weeks ago

“Appliance Direct were excellent from the start. Advised me on which integrated fridge freezer to buy delivery was like next day and they fitted new fridge freezer easily and professionally, and took old fridge freezer away. Price was reasonable too. Other companies, either just deliver, just fit and not deliver and others don't take away old appliances. This company does it all, the whole package that I needed. Highly recommend them. Well done. I don't often leave any reviews but Appliance Direct deserve this review. Thank you.”

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Posted 1 month ago

“I have used this company before i find they are good reasonable company who offer a professional service”

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Posted 1 month ago

“Good design, good price and delivered by two affable chaps. The two wine refrigerators are very pleasing to the eye and work well 👍😊”

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Posted 1 month ago

“Lovely fridge freezer. Chap unpacked & placed in correct place & gave good advice.”

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Posted 1 month ago

“Shocking!! - I paid for q dishwasher to be delivered, installed and the old one disconnected and recycled. The status of the order says it's been completed. However, my tenant said the delivery guys turned up and said they couldn't do it. Have I heard anything from the company? No!”

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Posted 1 month ago

“Ordered on Sunday and delivered by DPD on Monday afternoon great service all round. This is the second time I’ve used Appliance direct. So far very happy. 👍.”

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Posted 1 month ago

“No problems:trouble free communications all the time thk you”

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Posted 1 month ago

“Good company to use.”

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Posted 1 month ago

“Tumble dryer arrived promptly following placing our Order - Good service. However the dryer was badly dented to both the right and left side panels. this was discovered after being unwrapped. The top panel was also misaligned with the front panel. Not reported to Appliances Direct as urgently needed a new dryer. This is aesthetic damage and not particularly seen when in place - lets hope it does not have an adverse effect on the operation or life of the dryer!”

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Posted 1 month ago

“Bought a fridge freezer from them. Can't really fault them at all. I had to contact them twice for: 1. To get the free removal of my old appliance (because the code didn't work on the website); and 2. After delivery I noticed a TINY brown spot inside the fridge. On both occasions, they resolved things for me very quickly. Easy.”

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Posted 1 month ago

“On time and professional”

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Posted 1 month ago

“A good service. Kept me informed regarding delivery and the driver was very helpful”

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Posted 1 month ago

“So pleased with Appliances Direct, every time! Great on price, dispatch, communication, service and delivery. For me, there is no reason whatsoever to look elsewhere. Amazing job!”

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Posted 1 month ago

“Personally I could fault any of the process with my dealings with Appliances Direct. I found using the website very easy to use along with various options that were offered. It was so refreshing not to have been exposed to any sales pressuring techniques that go on in other companies. Finally, the attention to detail about the time of delivery was excellent, together with the courteous nature of the driver. First class service, and I give Appliances DIrect 20 out of 10. Thank you. Steve. A happy customer.”

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Posted 1 month ago

“great service, good communication and loved the live tracking to help with our expected timed delivery. Appliances all good”

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Posted 1 month ago

“My score is not aimed directly at Appliance Direct. Their customer service prior and post service was exceptional. Price of products excellent. The service falls down with DPD delivery company. Horredous delivery company after 3 attempts to get them to deliver had to abandon and cancel order and get a refund. I would buy all my appliances from this company, but unfortunately not with DPD as their means of delivery.”

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Posted 1 month ago

“Good experience. Easy to buy online at a good price. Excellent communication throughout. Delivered on time by DPD, pass code required to secure goods on delivery. Thank you Appliances Direct”

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Posted 1 month ago

“Very efficient”

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Posted 1 month ago

Appliances Direct is rated 4.2 based on 6,188 reviews