Appliances Direct Reviews

Name: Appliances Direct
Address: -, - -, Derbyshire
Rating: 4.20

4.2 Rating 6,614 Reviews

80 %

of reviewers recommend Appliances Direct

4.2

Based on 6,614 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Appliances Direct:

Appliances Direct offers a wide selection of over 6000 kitchen appliances including Range Cookers, Dishwashers, Washing Machines, Ovens and Hobs, all at highly discounted prices at Appliances Direct. We offer UK wide delivery, and an unrivaled level of customer service.Appliances Direct is the new name for Trade Appliances, the latest addition to The Easycom Group, parent company of Laptops Direct, Servers Direct and Direct TVs. As one of the fastest growing online retailers in the UK, Easycom

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Appliances Direct 3 star review on 21st August 2026

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Did not deliver my radiator! Still waiting to hear when.”

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Posted 2 weeks ago

“Delivery was really bad, the men that delivered insisted I came down 4 floors even though I could open the door, they spoke to their own language to each other, refused to take packaging & never installed correctly so I had to pay for a plumber so that I could use my machine after 2 days of having it. Avoid this company they are terrible to deal with”

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Posted 2 weeks ago

“Product looks acceptable although it isn’t clear in product review online that there are 2 plugs on the item which is going to make it awkward for installation and in my opinion a product design flaw. Delivery was disappointing, booked a specific day delivery and received a text confirmation that delivery would take place, nothing arrived. Contacted delivery firm and Appliances direct to be told it hadn’t reached the delivery depot in time and would be delivered next day. Not an acceptable service.”

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Posted 2 weeks ago

“The radiator I ordered was not delivered ( instead a washing machine arrived!) Still waiting on confirmation as to when my radiator will be delivered 🤬”

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Posted 2 weeks ago

“Very good service did what they said.”

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Posted 2 weeks ago

“There was a problem with the first appliance. Reorder and uplift were both very swift. Excellent company.”

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Posted 3 weeks ago

“Was not a bad experience until I realised I got £69 refund from £109 paid”

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Posted 3 weeks ago

“Easy to Order,best price,delivered order at time and date specified.Have not had chance to use product (tumble dryer)but no reason complain.”

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Posted 3 weeks ago

“Delivery was exactly as per the email sent. Product arrived in good condition. Many thanks.”

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Posted 3 weeks ago

“Very easy to order online, my order arrived two days earlier, I was kept up to date by email and in app tracking. My first purchase and I would use them again and I would also recommend them”

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Posted 3 weeks ago

“Perfect. Great price and delivery was quick”

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Posted 4 weeks ago

“I have experienced incredibly poor service from Appliances Direct. I paid an additional £120 to have the door hinges reversed on my new appliance, but it was delivered without this being done. Trying to resolve this has been an absolute nightmare. Their overseas Customer Services Team has been completely unhelpful, refusing to take ownership of the issue or return calls when promised. Instead, Appliances Direct keeps deflecting blame onto their courier company, BJS Home Delivery Service, claiming it was the courier's job to handle the reversal upon delivery. It has now been 10 days since delivery, and I have just been told I must wait another 5 days just for the courier to contact me with a potential date to fix this. Appliances Direct operates on a "stack 'em high, sell 'em cheap" model with zero interest in actual customer care once they have your money. I deeply regret not buying from John Lewis instead.”

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Posted 1 month ago

“Fantastic service & delivery”

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Posted 1 month ago

“Quick and efficient”

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Posted 1 month ago

“Fantastic service. Customer services were amazing, friendly and very helpful. Delivery was great and arranged to suit me, the guys arrived on time, very friendly and professional. Would definitely buy from them again.”

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Posted 1 month ago

“Very frustrating return process for a faulty appliance The air conditioner developed a fault within roughly two months of purchase. Appliances Direct asked us to provide video evidence of the fault, which we did. We then told them clearly that we no longer had suitable packaging for such a large unit. They confirmed in writing that the courier would bring packaging and a prepaid label. The first courier arrived without either and said he had not been told. The collection had to be rearranged. Appliances Direct then confirmed again that suitable packaging had been requested for the replacement courier. When the unit was eventually collected, we took photographs showing the appliance and plug intact at handover. Appliances Direct later said the unit arrived at their warehouse unpackaged with damage to the plug and initially refused the refund because they said they could no longer test the original fault. That was the most frustrating part. The original fault had already been documented on video, the plug damage was not present when the courier collected the unit, and the packaging issue had been raised repeatedly beforehand. It took multiple emails, phone calls, escalation to the Resolution Team, and a formal complaint before they finally agreed to refund us. They did ultimately resolve the issue and process the refund, which I appreciate. But the process was far more difficult and time-consuming than it should have been for a faulty product return.”

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Posted 1 month ago

“Delivered ok and on time, but the microwave was too small and informed within an hour of receiving the item to arrange return . All well and new microwave arrived following day and at the same time DPD took the returned item back. I had to pay £20 for this which seemed a bit harsh .”

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Posted 1 month ago

“This company sent out my new fire via a delivery company who sadly damaged it in transit On contacting customer service they immediately sent out another appliance which was safely delivered the following day I was given a delivery time which they kept to Packaging removed fire inspection Delighted with the service”

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Posted 1 month ago

“Happy with service polite and kept me up to date with delivery times”

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Posted 1 month ago

“I bought a washing machine, dishwasher and hob from Appliances Direct, spending £1300 on the items plus installation. I'm on the second floor of a modern apartment block, but the sales team assured me that delivery was no problem. The first time they were due to deliver, I was informed half an hour before that no one on the van was qualified to install my washing machine or dishwasher as they hadn't done the training for those machines. The second time they tried to deliver the items, these delivery men said that they were unwilling to take the items up to the second floor as they only do ground floor delivery. When I told them that I had specifically said that I lived on the second floor when I ordered the goods, one of the delivery men shrugged and said, 'Well, I ain't doing it,' and left. The sales team kept telling me nothing would be a problem, it would all go smoothly. The delivery men were either incompetent or belligerent. When I rang back, the customer service person tried to do her best, but she was untrained and kept having to put me on hold in order do anything at all. She told me she was waiting for her supervisor to respond as she didn't know how to cancel the order and reimburse me. When I asked her if I could speak to her supervisor, she told me that she didn't have their number and only communicates with them by email. She was clearly doing her best, but was completely unsupported. I took two days off work to try and get the goods I bought delivered. After a week, I still don't have them and will have to wait five days to get my money back so I can order them from somewhere reputable. No doubt Appliances Direct will cut and paste one of those ‘please give us a call so we can sort this out for you’ messages after this review, but I would rather stick needles in my eyes than waste another hour of my life on hold waiting for them to take my call.”

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Posted 1 month ago

Appliances Direct is rated 4.2 based on 6,614 reviews