Appliances Direct Reviews

Name: Appliances Direct
Address: -, - -, Derbyshire
Rating: 4.20

4.2 Rating 6,401 Reviews

80 %

of reviewers recommend Appliances Direct

4.2

Based on 6,401 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Appliances Direct:

Appliances Direct offers a wide selection of over 6000 kitchen appliances including Range Cookers, Dishwashers, Washing Machines, Ovens and Hobs, all at highly discounted prices at Appliances Direct. We offer UK wide delivery, and an unrivaled level of customer service.Appliances Direct is the new name for Trade Appliances, the latest addition to The Easycom Group, parent company of Laptops Direct, Servers Direct and Direct TVs. As one of the fastest growing online retailers in the UK, Easycom

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Appliances Direct 1 star review on 25th June 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Prompt delivery excellent product”

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Posted 1 month ago

“This company is really good , I received my appliance in record time so can’t complain .”

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Posted 1 month ago

“Great company to deal with customer service was brilliant and products will definitely be using again 👍”

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Posted 1 month ago

“Ordered and paid for cooker, including installation. I was contacted days later to be told you were unable to install. Cancelled order and still waiting for a refund over a week later.”

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Posted 1 month ago

“I ordered a cooker hood and extractor kit, paying an extra £14.99 because our postcode is deemed to be remote. The confirmation came back giving a 10 day delivery, which I queried on the same day (Saturday) To my pleasant surprise, the order came on the Tuesday. I had to return the extractor kit though and that proved pretty straightforward. All the communication, either by phone or email, was excellent ( no hanging on for ages), and it was a very positive experience.”

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Posted 1 month ago

“Recently bought a Dehumidifier. It was faulty when it arrived but Appliances Direct really pulled out the stops to get a replacement unit to me. Their customer service and communication was great, the Dehumidifier was the most reasonably priced I could find on the web.”

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Posted 1 month ago

“Advertised as next day delivery, still waiting a week later. Then was advised the cooker could not be installed as per my order. Cancelled order”

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Posted 1 month ago

“Fast easy good product good price.”

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Posted 1 month ago

“Had one of the most polite and helpful drivers.”

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Posted 1 month ago

“Due to a manufacturing fault, only detected by an appointed engineer by AEG, after having the fridge 18 months, Appliances Direct, being the retailer, arranged to collect the faulty fridge and I chose another from them which was delivered the same day. As the fridge cost less than the original fridge Appliances Direct refunded the difference with no problem at all. So I would have no hesitation in recommending this company.”

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Posted 1 month ago

“Despite delivery truck first breaking down the company redelivered with really good communication. The fridge was cheaper than other competitors and just as good.”

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Posted 1 month ago

“I ordered a smoker from Appliances Direct but cancelled the order over the phone the following day. This was accepted and processed and I did receive a refund in a reasonable time. This review is not about what I ordered but about the process of cancelling. On my call, I was redirected to the Philippines where I encountered a small language barrier so at times I didn't understand what was being said. I was told though that the order had been cancelled and a refund would be processed, which it was eventually. After the call, I did not receive any cancellation confirmation email but continued to get emails from the delivery company to arrange a suitable delivery date which didn't convince me that the order had been cancelled successfully, so I called them again the following day. Again, I was redirected to the Philippines and received confirmation that the order was indeed cancelled. I still didn't get a confirmation email but the delivery emails stopped after the second phone call. Overall, a smooth experience but the only direct email I received was for the refund having taken place. A confirmation email of cancellation should have been sent from the outset to give me legal recourse and assurance to the process.”

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Posted 1 month ago

“Very happy with this company. Thank you .”

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Posted 1 month ago

“The item works really well. Would have been 5 stars but I arranged delivery for Friday it didn’t arrive until the Saturday.”

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Posted 1 month ago

“Arrived safely unfortunately the delivery driver didn't leave me enough time to open the front door so drove off delivery was made next day”

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Posted 1 month ago

“Purchased a number of items now - they seem to be my first choice. Delivery on time and the two agents, aware of the very wet conditions, asked beforehand if they could trolly the new W machine in - despite my agreement they carried it instead. Much appreciated. Old machine taken away and new one unpacked and delivered to the utility room as requested. Only one tiny issue - please do not phone me twice regarding an extended warranty!”

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Posted 1 month ago

“I cannot fault Appliances Direct. I had purchased a new ceramic hob but it arrived with the glass top smashed into numerous pieces. A quick phone call and they arranged a return. The replacement hob arrived very quickly and in one piece.”

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Posted 1 month ago

“I am still awaiting the radiator that was due to be delivered on Monday”

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Posted 1 month ago

“Great company & a quick delivery service 10/10”

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Posted 1 month ago

“New washing machine delivered yesterday excellent service from purchase full updating about delivery and delivery team very polite and helpful”

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Posted 1 month ago

Appliances Direct is rated 4.2 based on 6,401 reviews