Appliances Direct Reviews

Name: Appliances Direct
Address: -, - -, Derbyshire
Rating: 4.20

4.2 Rating 6,145 Reviews

80 %

of reviewers recommend Appliances Direct

4.2

Based on 6,145 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Appliances Direct:

Appliances Direct offers a wide selection of over 6000 kitchen appliances including Range Cookers, Dishwashers, Washing Machines, Ovens and Hobs, all at highly discounted prices at Appliances Direct. We offer UK wide delivery, and an unrivaled level of customer service.Appliances Direct is the new name for Trade Appliances, the latest addition to The Easycom Group, parent company of Laptops Direct, Servers Direct and Direct TVs. As one of the fastest growing online retailers in the UK, Easycom’s brand sites are well known as specialists in their chosen fields.

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Appliances Direct 5 star review on 18th July 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered an oven, collected it and went to fit at customers house only to find it was faulty. Appliances direct then after speaking to some foreign customer service i was fobbed off to the manufacturer. Now im arguing with them. Not a very good experience”

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Posted 1 month ago

“From start to finish simple and easy I made a mistake with something I ordered and a refund was sorted in minutes 👍🏼”

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Posted 1 month ago

“I bought a drinks fridge from Appliances Direct. It arrived quite quickly and their delivery driver was great, he unpacked the fridge & put it where we wanted (we had paid extra for this service) and took the packaging away. However the fridge proved to be faulty. Although it was recording a temperature of 5C our thermometer showed a temperature of 8-10C. Appliances Direct asked us to send photographic evidence, which we did. They then agreed to pick up the faulty fridge up & then provide a replacement. After some discussion they agreed to provide the new fridge & pick up the faulty one in one operation, so we could use the packaging from the new fridge to pack up the faulty one. This is where things got tricky. For this delivery they used DPD. Unfortunately the fridge didn’t arrive as promised - it turns out that DPD had lost it between 2 of its depots. Appliances Direct were great when I rang to tell them what had happened. They immediately said they would recall the missing fridge and sent us a new one straight away. Unfortunately when that one arrived the glass in its door was shattered! Again Appliances Direct were great - they sent a new one the next day which arrived in perfect condition and is working as it should.”

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Posted 1 month ago

“Very quick, and delivery went really well 👍”

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Posted 1 month ago

“Very fast and efficient delivery”

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Posted 1 month ago

“Good prices, next day delivery, good product”

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Posted 1 month ago

“Prompt and correct”

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Posted 1 month ago

“Easy to order and fast delivery”

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Posted 1 month ago

“No Complaints, got a time slot, delivered quickly and safely, as I'm older the delivery driver even took it upstairs for me due to it being heavy.”

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Posted 1 month ago

“Great price. Great delivery. All round Great service”

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Posted 1 month ago

“The product that's been delivered doesn't look like the picture of what I've ordered. The picture looks like a brushed gold but the 1 I've recieved is shiny gold which doesn't go with our other things in the room. Now im either stuck with it or got to arrange a very difficult returns process. I won't be using this company again”

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Posted 1 month ago

“Quick service, great products and also received a call to confirm what to do for delivery. Highly recommend”

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Posted 1 month ago

“Efficient, responsive and helpful. High standared of customer service.”

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Posted 1 month ago

“When purchasing the item I was told could pick up two days later in Huddersfield. Drove over on the day to be told it wasn't in the depot. But the lady on the desk was so helpful she arrange for it to be directed to my home address for the next day. So better customer service face to face.”

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Posted 1 month ago

“The Samsung QLED TV was at a very good price - the phone was more of an average price. Arranged a nominated day delivery and this was exactly on time. The two packages arrived in perfect condition. So very good value overall.”

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Posted 1 month ago

“A very good service, I'd recommend it to a friend. And family delivered on time”

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Posted 1 month ago

“Not good , flooring damaged by driver who denied doing it .not very helpful when complaining.”

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Posted 1 month ago

“Ordered the wrong item as I was given incorrect sizing by my tenant but the installation team were great & the customer service team replaced the item & the team were out within a couple of weeks to fit the correct one - very happy customer!”

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Posted 1 month ago

“They didn’t broken on arrival, but was replaced quickly.”

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Posted 2 months ago

“Quite an awkward delivery but the 2 guys who came were great.”

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Posted 2 months ago

Appliances Direct is rated 4.2 based on 6,145 reviews