Appliances Direct Reviews

Name: Appliances Direct
Address: -, - -, Derbyshire
Rating: 4.20

4.2 Rating 6,300 Reviews

80 %

of reviewers recommend Appliances Direct

4.2

Based on 6,300 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Appliances Direct:

Appliances Direct offers a wide selection of over 6000 kitchen appliances including Range Cookers, Dishwashers, Washing Machines, Ovens and Hobs, all at highly discounted prices at Appliances Direct. We offer UK wide delivery, and an unrivaled level of customer service.Appliances Direct is the new name for Trade Appliances, the latest addition to The Easycom Group, parent company of Laptops Direct, Servers Direct and Direct TVs. As one of the fastest growing online retailers in the UK, Easycom

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Appliances Direct 1 star review on 25th June 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very good service”

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Posted 4 weeks ago

“Excellent service, from ordering to delivery which I couldn't fault... Safely delivered a quality product which will serve me well...”

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Posted 4 weeks ago

“Very efficient service”

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Posted 1 month ago

“Ordered a slow cooker last Saturday and received it on Tuesday, free postage, so no complaints at all.”

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Posted 1 month ago

“They didn’t quibble or make it difficult for me to return an item I had bought from them. They could not have been more helpful.”

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Posted 1 month ago

“Top class service Great prices”

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Posted 1 month ago

“I paid for a Saturday delivery and DPD tried to deliver it Friday although I didn't know that so stayed in most of Saturday for no reason. After complaining I was told I would get my item today Sunday 02/11/25, Stayed in all day missed my golf and now without a microwave. at 19:00 I have just received a message "your parcel has been delayed due to an unexpected issue in your area" this means they have only just found out, no they lied and didn't care about the inconvenience. The reason I paid extra for a Saturday delivery is I am not in Monday to Friday”

Appliances Direct 1 star review on 2nd November 2025

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Posted 1 month ago

“👌 fabulous service from start to finish delivery and installation was quicker than expected and I love my new cooker so sleek stylish and efficient easy to clean and the cleaning kit is very efficient”

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Posted 1 month ago

“Our new washing machine was faulty, (not spinning) I contacted customer care and we received a new one the next day!Excellent service!!”

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Posted 1 month ago

“Very good service from order to delivery, Ordered at 10.30am delivered 7am next day. The person who took my order was very helpful and polite.”

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Posted 1 month ago

“Customer service excellent, regular updates on the order, updated frequently, and promises delivered on. Appliance as per expectations, driver/helper polite and professional. Can’t fault it.”

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Posted 1 month ago

“I ordered an air conditioning unit from Appliances Direct and paid extra for next-day delivery. During the checkout process, I was asked to provide my installer’s details, as the product contains refrigerant gas. That’s fair enough — but despite sending my installer’s F-Gas competence certificate, company name, installer name, and postcode three separate times, they continue to claim they haven’t received the information. I’ve provided everything exactly as requested, yet they’ve failed to release the product or deliver it, while still holding on to my money. Communication has been confusing (operatives from abroad) and inconsistent, and there’s been no sign of resolution or accountability. when I purchased, I was given several installation options, including using my own installer or using one of their recommended installers (maybe this could be the difficulty in wanting to use my own?) it’s misleading to allow an option to use your own installer if they’re unable (or unwilling) to process legitimate installer credentials promptly. At this point, I’m left out of pocket with no product and no confidence in their customer service. I would strongly advise anyone considering a purchase to think twice before ordering from Appliances Direct.”

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Posted 1 month ago

“Ordered this product and it took 7 weeks to arrive, kept getting postponed even though product was in stock when ordered, no one got in touch to apologise or anything - product seems good but customer service not good!!”

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Posted 1 month ago

“Very pleased with our radiator. Once we figured out how to install. It works a treat”

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Posted 1 month ago

“We didnt get freezer on day stipulated and we were ready to go with old freezer. But arrow came at correct time and were very pleasant.”

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Posted 1 month ago

“Very pleased with the choice, price and delivery. Only one niggle would be to please stick circle stickers on the opposite side of where you have scored the tap hole on the sink tops. Otherwise excellent and will use again”

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Posted 1 month ago

“Great service. Prompt and efficient delivery”

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Posted 1 month ago

“Very Good But Use Delivery Firms That Do Not Speak In My Language Very Well (English) Very Good But Use Delivery Firms You Cannot Understand As Their English Is Poor! Very good, got a brillaint deal on a Samsung fridge freezer from Applience City and very happy in that respect however I found their communication to be very poor when it comes to emails I sent as they do not seem to reply? The other thing negative is why do these company's insist on using delivery firms that do not speak in a language you cannot fully understand such as the one's that delivered my appliance. It turns out they use a firm called BJS and you cannot understand their language. On the day of the delivery they called me to say they were on their way, straight away I could not understand their language but okay as long as I got my applience delivered in one piece then fine. Then once the two men had arrived and were bringing in my appliance they were chatting to each other in their own language and all of a sudden one of them turned around to me and said "by the way we are allowed to speak in our own language "(Not English)" to which I replied okay fine but to be quite honest I felt rather intimidated by this and thought it was absolutley rude! If these people are dealing with the general British English speaking public then they should dam well only speak only in English too! For all I knew they could have been saying alsorts of horrible things about me or my house and I wouldn't have been the wiser! Posted again because Applience City decided to flag and remove the previous review and so have forced me to change it as it was apparently racist! Who are you to decided that this is harmful or illegal content, it's facts and freedom of speech and people need to know! By the way my invoice number is optional so I will not be disclosing it!”

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Posted 1 month ago

“5 stars 🌟 all around second time ordering from these and will definitely use them again fast and reliable take stuff into the house amazing company”

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Posted 1 month ago

“Wide range of products and competitive prices, which allows customers to find the rights product. Efficient shipping service with fast delivery. Great Customer Service and quick replacement of damaged items. Highly recommended!”

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Posted 1 month ago

Appliances Direct is rated 4.2 based on 6,300 reviews