Appliances Direct Reviews

Name: Appliances Direct
Address: -, - -, Derbyshire
Rating: 4.20

4.2 Rating 6,145 Reviews

80 %

of reviewers recommend Appliances Direct

4.2

Based on 6,145 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Appliances Direct:

Appliances Direct offers a wide selection of over 6000 kitchen appliances including Range Cookers, Dishwashers, Washing Machines, Ovens and Hobs, all at highly discounted prices at Appliances Direct. We offer UK wide delivery, and an unrivaled level of customer service.Appliances Direct is the new name for Trade Appliances, the latest addition to The Easycom Group, parent company of Laptops Direct, Servers Direct and Direct TVs. As one of the fastest growing online retailers in the UK, Easycom’s brand sites are well known as specialists in their chosen fields.

Visit Website

Write Your review

Tell us how Appliances Direct made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Appliances Direct 5 star review on 18th July 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good choice of new and refurbished appliances Easy to order and swift delivery”

Helpful Report

Posted 2 months ago

“Good price, good item, delivered on time and followed instructions”

Helpful Report

Posted 2 months ago

“I messed up and ordered incorrectly. My fault completely! It was put right with no fuss at all, and all at no charge. Excellent customer service!! Now very Happy with the correct appliance!”

Helpful Report

Posted 2 months ago

“Very unimpressed with delivery, paid last weekend and still not delivered, if you want to keep customers to need to move away from DPD, rubbish”

Helpful Report

Posted 2 months ago

“Good service”

Helpful Report

Posted 2 months ago

“The phone is exactly what I ordered.”

Helpful Report

Posted 2 months ago

“Very happy with the service the washer and delivery”

Helpful Report

Posted 2 months ago

“Arrived within 24 hours and delivery men very polite and helpful.product was a really good buy.BBQ So. happy with purchase just need to assemble the item yet so hoping everything is there”

Helpful Report

Posted 2 months ago

“I bought a dehumidifier nearly 3 years ago & the extended 5 year warranty. Just as well as the fan made a horrible noise recently. Contacted Appliances direct, sent a video as requested. They arranged collection of the original dehumidifier & sent a replacement brand new machine!”

Helpful Report

Posted 2 months ago

“Fast efficient delivery”

Helpful Report

Posted 2 months ago

“Their efficiency in dealing with a problem, and their co-operation in resolving the matter.”

Helpful Report

Posted 2 months ago

“Very quick dispatch and delivery. Would have been five stars but the packaging was not adequate for the weight of the item ( this may of course be the manufacturer's fault ). Rather than being in a box the AC unit was sat on a cardboard tray with a box sleeve over the top. This had separated in transit leading to damage to one of the castor wheels ( but not bad enough for me to cope with the hassle of returning it ). I really expect the manufacturer would have put nylon packing straps top to bottom to secure it, but there was nothing but tape holding it together. This makes me wonder if this box was a return or had previously been opened for some reason? The price I paid was not for a returned item.”

Helpful Report

Posted 2 months ago

“The unit is perfect was apparently easy to fit.”

Helpful Report

Posted 2 months ago

“Very efficient organisation delivery date and time. Appliance now connected and working. Very pleased with the result.”

Helpful Report

Posted 2 months ago

“Brilliant well done boys”

Helpful Report

Posted 2 months ago

“Great service - product was at very good price (cheaper than in other shops) and arrived promptly.”

Helpful Report

Posted 2 months ago

“Very happy with the service, both items were delivered in excellent condition and on time .”

Helpful Report

Posted 2 months ago

“I order a few things from Appliances Direct as they were the most affordable option. The orders included 2 sinks, one a compost 1.5 sink and the other a stainless steel sink. The composite sink arrived in 2 pieces!! snapped in-between the sink sections (for this level of damage it must have been dropped from a significant height) and the stainless steel sink was badly dented in 2 places. Both unusable. They did refund the composite sink (after saying they wouldn't as I reported it over their 14 day period after delivery (I had left it boxed to protect it until it was needed for the worktop template - the lesson is always check immediately on arrival) and they did reluctantly replace the stainless steel sink. I also ordered a fridge freezer which arrived almost undamaged - only one small dent on the fridge door. I accepted this as it seems too much of a lottery to see if you will receive undamaged goods and a replacement could have had more damage, so a small dent may be the least of the problems.”

Helpful Report

Posted 2 months ago

“Come in good time and great price”

Helpful Report

Posted 3 months ago

“Very helpful staff, and fast delivery of my new Hob, very pleased.”

Helpful Report

Posted 3 months ago

Appliances Direct is rated 4.2 based on 6,145 reviews