Login

Start Free Trial Are you a business?? Click Here

Are you a business?

Terms & Conditions

User Privacy Policy

Business User Privacy Policy

Data Protection

Appliances Direct Reviews

4.2 Rating 5,702 Reviews

80 %

of reviewers recommend Appliances Direct

Company Reviews

4.2

Based on 5,702 reviews


Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Read Appliances Direct Reviews

About Appliances Direct:

Appliances Direct offers a wide selection of over 6000 kitchen appliances including Range Cookers, Dishwashers, Washing Machines, Ovens and Hobs, all at highly discounted prices at Appliances Direct. We offer UK wide delivery, and an unrivaled level of customer service.Appliances Direct is the new name for Trade Appliances, the latest addition to The Easycom Group, parent company of Laptops Direct, Servers Direct and Direct TVs. As one of the fastest growing online retailers in the UK, Easycom’s brand sites are well known as specialists in their chosen fields.

Write Your review

Tell us how Appliances Direct made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Appliances Direct 2 star review on 19th March 2024

Appliances Direct 4 star review on 11th March 2023

Appliances Direct 1 star review on 16th January 2023

Appliances Direct 1 star review on 16th January 2023

Appliances Direct 1 star review on 12th January 2023

Appliances Direct 1 star review on 12th January 2023

Appliances Direct 5 star review on 20th December 2022

Katherine Pluck

35

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“very easy process, fast and no problems. Product as described”

Posted 3 months ago

“They have very competitive prices and we chose our dishwasher because of the energy rating and the price.It was easy to order and we chose the package that sited and removed our old one.We were informed by email when the appliance would come and on the evening before the delivery we were informed of the time slot.The dishwasher was delivered exactly as informed, sited and the old one removed.Very happy with the service.”

Posted 3 months ago

“My first contact was via the call centre line & the operative was knowledgeable, I then ordered on the website - dehumidifier”

Posted 3 months ago

“Ordered 4 dehumidifiers, unfortunately 1 stopped working. Contacted customer service who responded very quickly and sent a replacement within 2 days. Customer service agent was very helpful and friendly. Also purchased 2 oil filled radiators which were delivered very quickly.”

Posted 3 months ago

“Good service”

Posted 3 months ago

“Absolutely amazing happy with product and quick delivery”

Posted 3 months ago

“My appliance was faulty after of two weeks of use, got at replacement in 2 days. Customer service was really great. Would definitely recommend”

Posted 3 months ago

“Dehumifier great price and delivered ahead of schedule”

Posted 3 months ago

“They sorted out a delivery problem speedily and were very professional throughout I am very pleased with my purchase”

Posted 3 months ago

“Wrong description of the item on the website, functionality completley miss-represented, didnt have a replacement that would provide the functionality advertised at all, and wouldnt offer a refund - only a voucher! Avoid - they are a nightmare!”

Posted 3 months ago

“Appliances Direct were great. However the washing machine when unwrapped the plug had the earth pin broken, I had to cut the broken plug off and replace it, I thought it was supposed to be a two man delivery team it was only one, The delivery van did not have a tail lift and the driver was dropping the appliances onto a sack trolley. The back of the washing machine also had a dent in the backplate which I removed and straightened out.”

Posted 3 months ago

“Your service was excellent,we got exactly the right microwave.We were notified of the time by e-mail. We would definitely use Appliances Direct again.Also the price +delivery charge was such a good price.Next day delivery was wonderful,and would recommend this microwave.We made chips &fish for tea.!Mr Brooks”

Posted 3 months ago

“good price, excellent delivery within 1 day”

Posted 3 months ago

“Item is fine. Delivery not great”

Posted 3 months ago

“When the item broke down customer service was right on it, organised collection, inspection and eventual replacement. Fast as anything. Much appreciated.”

Posted 3 months ago

“Bought a dehumidifier. Best price I could find and delivered quickly.”

Posted 3 months ago

“Very helpful and professional:)”

Posted 3 months ago

“Really pleased with the service from Appliances Direct. I've used them many times. This time I ordered a dehumidifier on a Sunday afternoon & it was delivered next day at noon by DPD. This on just standard delivery, not next day! Price of the unit was really good too. No complaints here!”

Posted 3 months ago

“Great experience- efficient order processing and delivery; great communication and after sales support”

Posted 3 months ago

“YES 10 OUT OF 10”

Posted 3 months ago

«
1
2
...
4
5
6
7
8
»

Appliances Direct is rated 4.2 based on 5,702 reviews