Appliances Direct Reviews

Name: Appliances Direct
Address: -, - -, Derbyshire
Rating: 4.20

4.2 Rating 6,300 Reviews

80 %

of reviewers recommend Appliances Direct

4.2

Based on 6,300 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Appliances Direct:

Appliances Direct offers a wide selection of over 6000 kitchen appliances including Range Cookers, Dishwashers, Washing Machines, Ovens and Hobs, all at highly discounted prices at Appliances Direct. We offer UK wide delivery, and an unrivaled level of customer service.Appliances Direct is the new name for Trade Appliances, the latest addition to The Easycom Group, parent company of Laptops Direct, Servers Direct and Direct TVs. As one of the fastest growing online retailers in the UK, Easycom

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Appliances Direct 1 star review on 25th June 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Perfect one what I needed. Thanks.”

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Posted 2 months ago

“Very clear website to choose item required. When ordering, I could pick the day I wanted to receive my item. Got an email confirmation immediately. I also received a phone call to see if I wanted the item earlier. Then confirmation of time slot on delivery day, which they kept to. Very pleasant delivery driver. All very easy, so I am very happy.”

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Posted 2 months ago

“Dishwasher delivered and put in hall where I wanted it. After plumbed in 2x days later, had a fault. 3x days later took it away delivering a new one. Driver unpacked new one and used packing on old one, helping to put new one where I wanted it. I plumbed in later that day and works fine. Cannot fault very quick service, no messing about and all for no delivery charge. No stress, no argument, just cheerful service.”

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Posted 2 months ago

“Easy to order online. Prices are very competitive indeed. Free delivery. The item came which was a hob in very good packaging. I was concerned it could’ve been broken but it wasn’t. The delivery driver was very good and asked me for my pin, which I think is a good thing to have in place. All in all good experience. I’ll certainly use this company again.”

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Posted 2 months ago

“It was easier to order”

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Posted 2 months ago

“Service was extremely good and product was exactly as I expected. First delivered item was damaged but they were quick to replace it and I am a very satisfied customer.”

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Posted 2 months ago

“Great service 👍”

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Posted 2 months ago

“Very easy to order , friendly delivery guy very helpful, oven works fine ,fridge freezer to be installed but overall very happy”

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Posted 2 months ago

“Very easy to talk to and quickly delivered my fridge ill use them again”

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Posted 2 months ago

“Great service. Thanks”

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Posted 2 months ago

“when delivered was badly damaged.Half of one side stoved in.Crew apologetic.Had to wait a further day for replacement AEG fridge freezer so had to dump a lot of items.Still waiting for some recompense.This is not a cheap item.A.Hulme 25 Ayrton Avenue Blackpool FY42BW.”

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Posted 2 months ago

“Nothing to complain about, delivery arrived on time and because the item had some scratches on it they replaced it without much fuss.”

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Posted 3 months ago

“Great service from start to finish”

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Posted 3 months ago

“Third item l have ordered from them and l have always had them deliver on time. No issue with the goods.”

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Posted 3 months ago

“Supposed to be delivered today but no where to be seen! No email or anything and tried chat link and no response!”

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Posted 3 months ago

“We were very happy with Appliances Direct, our Barbecue arrived on time .Our Boxes were totally in tact. We have put it together and are absolutely delighted with it.And and excellent price. Would definitely use this company again.”

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Posted 3 months ago

“I purchased a Char-Broil BBQ, there were a few issues with the delivery, my end. it was very easy to rearrange the delivery and the customer services team were excellent. All in all happy with the product and the service.”

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Posted 3 months ago

“Just purchased a Char-Broil BBQ. On unpacking the box I initially thought we were missing parts and phoned them to report such. It wasn't until the following morning that I realised there was still a box inside the main box, containing the parts I thought were missing! I assembled the BBQ in about an hour or so, and it is VERY solid and well constructed. Appliances Direct rang back to follow-up on the missing parts and I reported my own error to them Great service”

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Posted 3 months ago

“Item was good value and delivered quickly. What's not to like.”

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Posted 3 months ago

“The overall performance was great”

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Posted 3 months ago

Appliances Direct is rated 4.2 based on 6,300 reviews