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Appliances Direct Reviews

4.2 Rating 5,713 Reviews

80 %

of reviewers recommend Appliances Direct

Company Reviews

4.2

Based on 5,713 reviews


Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Read Appliances Direct Reviews

About Appliances Direct:

Appliances Direct offers a wide selection of over 6000 kitchen appliances including Range Cookers, Dishwashers, Washing Machines, Ovens and Hobs, all at highly discounted prices at Appliances Direct. We offer UK wide delivery, and an unrivaled level of customer service.Appliances Direct is the new name for Trade Appliances, the latest addition to The Easycom Group, parent company of Laptops Direct, Servers Direct and Direct TVs. As one of the fastest growing online retailers in the UK, Easycom’s brand sites are well known as specialists in their chosen fields.

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Appliances Direct 2 star review on 19th March 2024

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Appliances Direct 1 star review on 16th January 2023

Appliances Direct 1 star review on 12th January 2023

Appliances Direct 1 star review on 12th January 2023

Appliances Direct 5 star review on 20th December 2022

Katherine Pluck

35

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Another dehumidifier ordered from Appliance direct. Delivered the following morning. Delighted with the exceptional service and quality of products that I have received”

Posted 4 months ago

“Very helpful and a good product”

Posted 4 months ago

“I have used Appliance Direct in the past and when looking for a dehumidifier I chose this site to see what they had an available. They had a great selection available, with competitive prices. They offered a speedy delivery (in fact I received it even earlier than initially advised!) I’ve not had a reason to return an item.”

Posted 4 months ago

“Was really worried at first they brought my fridge freezer and I couldn’t use it ,it was very badly damaged , as I have not used this company before , I must admit thinking oh no . But to my surprise it was plain sailing I just had to send in photos of damage , and a new fridge freezer was on its way very speedy, also they kept me in touch every step of the way, I would certainly shop with this company again . Thank you”

Posted 4 months ago

“Perfect experience with this company.Speedy delivery, installed and unpackaged as requested.Washing machine of the highest quality. Highly recommended.*****”

Posted 4 months ago

“Very prompt delivery.”

Posted 4 months ago

“Ease of ordering and speed of delivery”

Posted 4 months ago

“prompt delivery - easy ordering”

Posted 4 months ago

“Very easy to order online. Item arrived the following day which was a nice surprise as I hadn’t paid for next day delivery. Brilliant, very happy customer”

Posted 4 months ago

“Fantastic buying experience Good price I did order the wrong size used a option on the website to swap got a call to confirm and was delivered day later Really impressed with the service Would by again and will be recommending”

Posted 4 months ago

“Very good”

Posted 4 months ago

“Smooth service from purchase to delivery. Delivery driver rang 30 minutes before arrival as promised. He was very respectful of my property and put the washing machine exactly where I asked him to put it.”

Posted 4 months ago

“Changed a microwave whenI had ordered the wrong one by mistake. Good price too.”

Posted 4 months ago

“Item as described arrived safely and on time”

Posted 4 months ago

“Good customer service poor product. Ordered an Electriq dehumidifier. First one leaked all over floor damaging laminate floor. Replacement was really noisy.”

Posted 4 months ago

“Very quick delivery - within 2 - 3 days good price”

Posted 4 months ago

“Very happy. Thank you”

Posted 4 months ago

“Delivery in less than 24 hours”

Posted 4 months ago

“First class service and delivery service. Top marks.”

Posted 4 months ago

“The hob was in good shape and looked beautiful. But sadly the delivery service did not match its quality of hob. I was told the hob would be delivered between 1-2 pm. I had an installer waiting at the property, on the fourth floor, all day. On his way home, he found the item at the entrance of the building. It turned out that the deliverer had dropped the item at the building's entrance without bothering to inform us. The installer had to come back the following day to install the hob.”

Posted 4 months ago

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Appliances Direct is rated 4.2 based on 5,713 reviews