Appliances Direct Reviews

Name: Appliances Direct
Address: -, - -, Derbyshire
Rating: 4.20

4.2 Rating 6,528 Reviews

80 %

of reviewers recommend Appliances Direct

4.2

Based on 6,528 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Appliances Direct:

Appliances Direct offers a wide selection of over 6000 kitchen appliances including Range Cookers, Dishwashers, Washing Machines, Ovens and Hobs, all at highly discounted prices at Appliances Direct. We offer UK wide delivery, and an unrivaled level of customer service.Appliances Direct is the new name for Trade Appliances, the latest addition to The Easycom Group, parent company of Laptops Direct, Servers Direct and Direct TVs. As one of the fastest growing online retailers in the UK, Easycom

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Appliances Direct 1 star review on 25th June 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“No issues previously however this time has put me off using them again completely. Ordered 3 items, paid and chose my delivery date. 2 days before the date i get a text from the delivery company stating my order had been canceled by appliances direct, phoned appliances direct for 5 days in a row following the message and was lied to, told that my order would still be coming, and then was told i had cancelled it (!?!) before they finally admit that the order wasn't coming because the item was no longer in stock. 5 days wasted with countless hours wasted on the phone! JUST BE HONEST WITH CUSTOMERS.”

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Posted 5 months ago

“We were informed by email that the cooker would be delivered between 7am & 10am. Our friendly driver was outside the house at 6.50 so nice and early! Only took 5 minutes to bring new appliance in & take old one out.”

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Posted 5 months ago

“Easy ordering delivery quick & on time pleasant delivery man very please with item”

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Posted 5 months ago

“Staff very very helpful I will definitely recommend my friends and family”

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Posted 5 months ago

“I ordered microwave which was due to deliver on 5th Feb. Courier DPD contacted us late in a day regarding DPD slot but no delivery made even though we had someone to take delivery. Instead they ask us to collect it. I contacted Appliance direct and they reordered for me once they received item back. I was in no hurry so happy to receive delivery week after.”

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Posted 5 months ago

“I have contacted Appliances Direct to purchase the HEPA filter for the dehumidifier I purchased from them. They sent me a link to Air Con direct with the filter details. The filter arrived but is not the correct size and is smaller than the carbon filter supplied with the unit. I look online to purchase the correct filter but dimensions are not stated. so it really is difficult to find which filter is correct.”

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Posted 5 months ago

“Helpful on the phone and prompt delivery when I eventually ordered”

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Posted 5 months ago

“Chuffed to bits with microwave, service and delivery excellent”

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Posted 5 months ago

“Great product and great service thank you really happy”

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Posted 5 months ago

“Reasonably quick delivery (for a product that was out of stock everywhere else) and a good price. No questions asked when I wanted some money back for some minor damage that I was able to fix myself.”

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Posted 5 months ago

“I thought the ordering process was very straight forward, I was kept in the loop with everything regarding my order and it was delivered on time and delivered to a safe place.”

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Posted 5 months ago

“Great product, great price and delivery was excellent.”

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Posted 5 months ago

“Great service from order through to delivery”

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Posted 5 months ago

“Quality equipment at affordable prices, very fast delivery”

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Posted 5 months ago

“Quality of goods was good. Comunications were good. Problem solving response was fast and good. I was concerned buying from this company but had a very good experience and my concerns were unfounded”

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Posted 5 months ago

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Posted 5 months ago

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Posted 5 months ago

“We needed a fridge freezer in a rush and these guys did a great job. Steve our delivery guy was awesome. The product is as we'd expect. But the delivery and extra charges are high! Id order again but not with next day delivery.”

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Posted 5 months ago

“Good range selection, good pricing, excellent comms and delivery - thank you appliance direct😃”

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Posted 5 months ago

“Excellent service and items at a great price.”

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Posted 5 months ago

Appliances Direct is rated 4.2 based on 6,528 reviews