Appliances Direct Reviews

Name: Appliances Direct
Address: -, - -, Derbyshire
Rating: 4.20

4.2 Rating 6,352 Reviews

80 %

of reviewers recommend Appliances Direct

4.2

Based on 6,352 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Appliances Direct:

Appliances Direct offers a wide selection of over 6000 kitchen appliances including Range Cookers, Dishwashers, Washing Machines, Ovens and Hobs, all at highly discounted prices at Appliances Direct. We offer UK wide delivery, and an unrivaled level of customer service.Appliances Direct is the new name for Trade Appliances, the latest addition to The Easycom Group, parent company of Laptops Direct, Servers Direct and Direct TVs. As one of the fastest growing online retailers in the UK, Easycom

Visit Website

Write Your review

Tell us how Appliances Direct made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Appliances Direct 1 star review on 25th June 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very easy to talk to and quickly delivered my fridge ill use them again”

Helpful Report

Posted 4 months ago

“Great service. Thanks”

Helpful Report

Posted 4 months ago

“when delivered was badly damaged.Half of one side stoved in.Crew apologetic.Had to wait a further day for replacement AEG fridge freezer so had to dump a lot of items.Still waiting for some recompense.This is not a cheap item.A.Hulme 25 Ayrton Avenue Blackpool FY42BW.”

Helpful Report

Posted 4 months ago

“Nothing to complain about, delivery arrived on time and because the item had some scratches on it they replaced it without much fuss.”

Helpful Report

Posted 4 months ago

“Great service from start to finish”

Helpful Report

Posted 4 months ago

“Third item l have ordered from them and l have always had them deliver on time. No issue with the goods.”

Helpful Report

Posted 4 months ago

“Supposed to be delivered today but no where to be seen! No email or anything and tried chat link and no response!”

Helpful Report

Posted 4 months ago

“We were very happy with Appliances Direct, our Barbecue arrived on time .Our Boxes were totally in tact. We have put it together and are absolutely delighted with it.And and excellent price. Would definitely use this company again.”

Helpful Report

Posted 4 months ago

“I purchased a Char-Broil BBQ, there were a few issues with the delivery, my end. it was very easy to rearrange the delivery and the customer services team were excellent. All in all happy with the product and the service.”

Helpful Report

Posted 4 months ago

“Just purchased a Char-Broil BBQ. On unpacking the box I initially thought we were missing parts and phoned them to report such. It wasn't until the following morning that I realised there was still a box inside the main box, containing the parts I thought were missing! I assembled the BBQ in about an hour or so, and it is VERY solid and well constructed. Appliances Direct rang back to follow-up on the missing parts and I reported my own error to them Great service”

Helpful Report

Posted 4 months ago

“Item was good value and delivered quickly. What's not to like.”

Helpful Report

Posted 4 months ago

“The overall performance was great”

Helpful Report

Posted 4 months ago

“Ordered a hob for my elderly neighbour only to find that there was no electric point to connect it to, so had to return it. Ordered a plug in hob instead which arrived in good time and a full refund was given for the original order.”

Helpful Report

Posted 5 months ago

“Pricing was very competitive, however, a little disappointed the microwave we bought turned up without a box and re-wrapped in bubble film. Nothing wrong with what we received - just confused why it appears not to be a new machine.”

Helpful Report

Posted 5 months ago

“deliverd on time and kept me informed through out”

Helpful Report

Posted 5 months ago

“Easy to order and choose my delivery day, although when spending over £600 i would of thought the delivery would of been free! The delivery guys put it where I wanted it to go. On a separate note the instructions to build the Kamado are not very clear and they are really heavy! The web page won't let me upload any images!”

Helpful Report

Posted 5 months ago

“I ordered a portable air conditioning unit from this company, on Thursday 14th August and paid for next day delivery as I needed the appliance urgently. I was given a delivery slot of 17.45-1945 the following day. The unit did not arrive and I only got a text message from the delivery company at 21.57 to say it was not coming due to vehicle issues. you would think that if it was not delivered when it was supposed to be, the company would think, ok, lets get this sorted and deliver it the next day. Oh no, the do not do this, they say I will hear from them with a revised delivery. The representative I spoke to said he would contact me later that day with an update, but as expected, nothing.i then called Appliances Direct who were equally unhelpful and only offered a partial refund of the next day delivery charge. We are now Tuesday 19th, and no phone call, email or text message. I have eventually called Appliances direct, to be told that the first available delivery is now Thursday! The woman I spoke to said she could not call the delivery company and request the next day and she could also not sort out a time for delivery. The woman also lied and said that the delivery company had tried to contact me to arrange delivery. I had no missed calls, no emails or text message. Basically they take your money but do not have any intention of providing a good service when things go wrong. When I asked for some form of compensation she relied that I had already received a partial refund of the delivery charge. This is not compensation, this is a refund of the next day charge because they have failed to deliver the next day. Both they and their delivery company employ people that take your call, say sorry and do nothing to rectify the situation. Also the delivery company's wait time for the phone to be answered was 32minutes! As you can imagine I will not be using them again and will definitely not be recommending them.”

Helpful Report

Posted 5 months ago

“Appliance Direct replaced the damaged machine and refunded the installation fee, which I had paid for, Quickly and without any fuss. It is a good firm to buy from and I thoroughly recommend it to any prospective buyer. Thank you.”

Helpful Report

Posted 5 months ago

“Delivered today18/8/25 phone call 20mins befor delivery verry pleasant well mannered person introduced his team removed the old appliance installed the new appliance safety checked tested the appliance showed me how it works removed and cleaned up the area what a team in and out in no time no fuss no mess100%perfection am I glad I chose this company to supply and fit my purchase thank you so much”

Helpful Report

Posted 5 months ago

“Absolutely wonderful company delivered next day and all working as it should”

Helpful Report

Posted 5 months ago

Appliances Direct is rated 4.2 based on 6,352 reviews