Appliances Direct Reviews

Name: Appliances Direct
Address: -, - -, Derbyshire
Rating: 4.20

4.2 Rating 6,300 Reviews

80 %

of reviewers recommend Appliances Direct

4.2

Based on 6,300 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Appliances Direct:

Appliances Direct offers a wide selection of over 6000 kitchen appliances including Range Cookers, Dishwashers, Washing Machines, Ovens and Hobs, all at highly discounted prices at Appliances Direct. We offer UK wide delivery, and an unrivaled level of customer service.Appliances Direct is the new name for Trade Appliances, the latest addition to The Easycom Group, parent company of Laptops Direct, Servers Direct and Direct TVs. As one of the fastest growing online retailers in the UK, Easycom

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Appliances Direct 1 star review on 25th June 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“HORRIFIC EXPERIENCE BE WARNED. I will never use this company again. They dont give you any delivery information before the day. They are supposed to call you 30minutes before arriving and they didn't (I literally had to leave the hospital to rush home and meet them). I paid for installation, which was not done properly. I had to do half of it myself after they left and when I asked for a revisit to complete the installation I was told I had to wait several more days (without an allotted appointment time again). All I asked for was to refund my installation fee after failing to do it correctly, the company refused to refund me. I am now writing a review to warn people of their terrible service.”

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Posted 4 months ago

“If I could give minus stars I would. Their delivery driver left the unit outside with my highly distressed cleaner who could not speak English and who was locked out of the house. Because the poor upset woman gave me her name and as the driver (when he called me for the pin) did not tell me it was going to be dumped outside, they are saying it was accepted by her. They left a £200 unit outside my house and it got stolen. But they are saying it is basically not their problem. Disgusting treatment, absolute cowboys.”

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Posted 4 months ago

“Delivered damaged single oven now I have to wait a week for replacement after the inspection”

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Posted 4 months ago

“The delivery was cancelled late minute, resulting in the chilled food order from Tesco not being stored properly as too late to cancel. I chose this product as was promised next day delivery; this is for a children's nursery and it was vital for correct storage of food.”

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Posted 4 months ago

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Posted 4 months ago

“Excellent all round service. Customer support great.”

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Posted 4 months ago

“We wanted an air conditioning unit because of the very hot weather in the UK. Understandably there was very little availability anywhere. AD had a reasonable quality AC for a reasonable price. There were other companies with units available but with a couple of weeks before they could deliver. AD was able to do a next day delivery for £35.00. We were given a 4 hour window for the delivery but unfortunately The delivery driver came an hour late which meant we had waited for most of the day fo the delivery which is annoying. So 4 stars as we are overall satisfied with AD, but not with the delivery”

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Posted 4 months ago

“Excellent service. Easy to order and pay. Quick delivery time and very helpful efficient delivery people. Would thoroughly recommend.”

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Posted 4 months ago

“Ordered a hob which came very quickly and happy with the service. Would recommend.”

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Posted 4 months ago

“delivered on time no problem all okay.”

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Posted 4 months ago

“I was not dealing directly with Appliances Direct, but my tenants were, and they are very happy about how everything was handled.”

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Posted 4 months ago

“Very quick delivery service. Well packed and exactly as described. Easy to install.”

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Posted 4 months ago

“Very happy with my purchase of Amberglo 48" wifi fireplace. It makes such a difference to my lounge, looks so cosy now. The remote is rubbish but I downloaded the Tuya smart app on my phone & followed a YouTube set up video. The fire looks great and I've also paired it with Alexa. The fire makes a weird sound meant to resemble wood burning but it sounds more like clockwork gone wrong. No problem though as I've turned it to silent mode. I used next day delivery which was great but a tad expensive at £40!”

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Posted 4 months ago

“Missing part from Aircon unit. One call (typical on hold) explained issue. Email reply confirming the issue within a couple of hours. Replacement part received in the post with 3 days. Well done”

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Posted 5 months ago

“best price in the market and delivery on time”

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Posted 5 months ago

“On the whole I'm happy with company, though the offer of free removal & recycling of the old fridge was somewhat, I had to pay the £24.98 & then get a refund though customer service. I'd say the delivery driver was the real hero, on his own on a trolley he pulled a fridge freezer up a flight of 14 concrete stairs from the entrance door, give that man pay rise”

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Posted 5 months ago

“Excellent price and quick service, thank you.”

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Posted 5 months ago

“Ordered at 1600 hrs in the afternoon delivered at 1432hrs following day. Superb service, thank you!”

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Posted 5 months ago

“Good value, prompt delivery and courteous helpful people.”

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Posted 5 months ago

“Really poor customer service. Was looking at a quiet model but was not available next day. Found a cheaper model and paid for next day delivery. Never arrived. Decided to cancel the whole order and place a new order with a different company (which turned out to be the same company but under a different name ‘aircon direct’), this order also did not arrive. Ended up asking to cancel both orders. 5 days later order arrived. Had to ask repeatedly for a refund for the duplicate order and could not exchange the unit that arrived (I had used it once to test but it was so noisy). Stuck with it now.”

Helpful Report

Posted 5 months ago

Appliances Direct is rated 4.2 based on 6,300 reviews