Appliances Direct Reviews

Name: Appliances Direct
Address: -, - -, Derbyshire
Rating: 4.20

4.2 Rating 6,572 Reviews

80 %

of reviewers recommend Appliances Direct

4.2

Based on 6,572 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Appliances Direct:

Appliances Direct offers a wide selection of over 6000 kitchen appliances including Range Cookers, Dishwashers, Washing Machines, Ovens and Hobs, all at highly discounted prices at Appliances Direct. We offer UK wide delivery, and an unrivaled level of customer service.Appliances Direct is the new name for Trade Appliances, the latest addition to The Easycom Group, parent company of Laptops Direct, Servers Direct and Direct TVs. As one of the fastest growing online retailers in the UK, Easycom

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Appliances Direct 3 star review on 21st August 2026

Anonymous

Anonymous // 01/01/2019

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“Quality of goods was good. Comunications were good. Problem solving response was fast and good. I was concerned buying from this company but had a very good experience and my concerns were unfounded”

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Posted 6 months ago

“We needed a fridge freezer in a rush and these guys did a great job. Steve our delivery guy was awesome. The product is as we'd expect. But the delivery and extra charges are high! Id order again but not with next day delivery.”

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Posted 6 months ago

“Good range selection, good pricing, excellent comms and delivery - thank you appliance direct😃”

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Posted 6 months ago

“Excellent service and items at a great price.”

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Posted 6 months ago

“This is one of the worst companies that I have ever had to try and deal with. At the end of January I attempted to order and pay for a Meaco One Dehumidifier 20L trying several times they did not accept my debit or credit cards a little note stated that they were having problems with online paying with credit or debit cards. I later checked with my Bank NOTHING wrong with my cards. When I then tried to order via the telephone the price had increased by £30 and there was nothing they could do”

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Posted 7 months ago

“Very efficient service, easy to order and pay. Easy to leave delivery instructions which were followed. Great communication and delivery was very efficient. I would recommend this company.”

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Posted 7 months ago

“Great overall service for price, customer online experience and delivery.”

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Posted 7 months ago

“Initially the item had been damaged in transit. I contacted customer services and returned the item to the Huddersfield branch as I live within six miles of. Hey Preston, my replacement was received within 48 hours and is up and running faultlessly so far. Well done Appliance Direct customer service. Thank you.”

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Posted 7 months ago

“I have still not received my cooker!!!!!”

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Posted 7 months ago

“Delivered a faulty machine.Short story hotpoint aftercare said nothing wrong,though clearly broken. Spoke to director, told him all my difficulties resolving issue and got replacement machine,working fine, within 4 days.Very happy alls well that ends well.”

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Posted 7 months ago

“Happy to do business with this company.. Any problems. They sort it straight away.”

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Posted 7 months ago

“Prompt delivery excellent product”

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Posted 7 months ago

“This company is really good , I received my appliance in record time so can’t complain .”

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Posted 7 months ago

“Great company to deal with customer service was brilliant and products will definitely be using again 👍”

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Posted 7 months ago

“Ordered and paid for cooker, including installation. I was contacted days later to be told you were unable to install. Cancelled order and still waiting for a refund over a week later.”

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Posted 7 months ago

“I ordered a cooker hood and extractor kit, paying an extra £14.99 because our postcode is deemed to be remote. The confirmation came back giving a 10 day delivery, which I queried on the same day (Saturday) To my pleasant surprise, the order came on the Tuesday. I had to return the extractor kit though and that proved pretty straightforward. All the communication, either by phone or email, was excellent ( no hanging on for ages), and it was a very positive experience.”

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Posted 7 months ago

“Recently bought a Dehumidifier. It was faulty when it arrived but Appliances Direct really pulled out the stops to get a replacement unit to me. Their customer service and communication was great, the Dehumidifier was the most reasonably priced I could find on the web.”

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Posted 7 months ago

“Advertised as next day delivery, still waiting a week later. Then was advised the cooker could not be installed as per my order. Cancelled order”

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Posted 7 months ago

“Fast easy good product good price.”

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Posted 7 months ago

“Had one of the most polite and helpful drivers.”

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Posted 7 months ago

Appliances Direct is rated 4.2 based on 6,572 reviews