Appliances Direct Reviews

Name: Appliances Direct
Address: -, - -, Derbyshire
Rating: 4.20

4.2 Rating 6,300 Reviews

80 %

of reviewers recommend Appliances Direct

4.2

Based on 6,300 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Appliances Direct:

Appliances Direct offers a wide selection of over 6000 kitchen appliances including Range Cookers, Dishwashers, Washing Machines, Ovens and Hobs, all at highly discounted prices at Appliances Direct. We offer UK wide delivery, and an unrivaled level of customer service.Appliances Direct is the new name for Trade Appliances, the latest addition to The Easycom Group, parent company of Laptops Direct, Servers Direct and Direct TVs. As one of the fastest growing online retailers in the UK, Easycom

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Appliances Direct 1 star review on 25th June 2025

Anonymous

Anonymous // 01/01/2019

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“My laptop arrived as planned. Very happy. Would happily buy from this seller again.”

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Posted 7 months ago

“Excellent service”

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Posted 7 months ago

“customer service excellent,i had to return my items that was no problem.There was continuous updates from Appliance Direct and i was refunded Many thanks for your help. Madeline Bennett”

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Posted 7 months ago

“I received what I have ordered but it took One week to receive it. Need to speed up delivery timing”

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Posted 7 months ago

“Not called before the delivery so missed the apparent delivery. Said I was not home. This is untrue. Rearranged delivery but not received a time slot at 5pm day before delivery. Not sure what’s going on.”

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Posted 8 months ago

“All good, except the email with the code was not very clear. The code should be made abundantly clear in the email. It took me a good few minutes to locate the code. hope this helps.”

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Posted 8 months ago

“Got the product l wanted”

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Posted 8 months ago

“Efficient and helpful . Very competitive price with option to purchase 5yr guarantee .”

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Posted 8 months ago

“Having one delivery guy for heavy dishwasher when it says two person job and steps is not good practice”

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Posted 8 months ago

“Delivery time was way too long. If I'd have known how long it would take I would never have ordered, other companies do next day but 3 weeks is rediculous and no communication either unless you've set up an account and even then you have to go looking for it! Driver was good and put it where we wanted it to go. Would I use them again? Not with these long delivery times.”

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Posted 8 months ago

“Ordered a fridge-freezer for a club within a council park, so unusual delivery point which needed a call before arrival as no-one would be there. Order taken by AD staff, very pleasant person, took all details, order arrived back on first time given, date booked beforehand, all good. Great service every tim, and have used them alot.”

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Posted 8 months ago

“easy access friendly staff”

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Posted 8 months ago

“Good service from start to finish bought a samsung a25 5g Would just like to say wish they would put in the descrption the phones foreign was not easy to set up few off the apps but got there in the end”

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Posted 8 months ago

“Quickly follow up, Great!”

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Posted 8 months ago

“We purchased a dehumidifier and the Wi-Fi system did not function and it was collected (DHL) and a few days later we were called to say a replacement was going to be supplied. Good service I thought, only to find when I received the delivery notification I had to collect the unit involving a 60+ mile round trip to Donnington. So the replacement unit due to their faulty goods cost me time and fuel - you would have thought their faulty goods would be replaced back to my home address but no, that is not a good way to treat a long standing customer!”

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Posted 8 months ago

“From order to delivery and follow up telephone calls all in line with my expectations. Next purchase will be a dish washer.”

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Posted 8 months ago

“Good price, well packaged and quick delivery.”

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Posted 8 months ago

“We received our replacement humidifier promptly. Your staff were polite and helpful, and kept us informed of the return faulty unit and when we would take delivery of the replacement.”

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Posted 8 months ago

“Unfortunately the microwave was faulty. I called AD and was told to phone Russell Hobbs who gave me a code number to give to AD. Called AD back and they didn’t recognise the number. After quite a few phone calls back and forth between both companies I finally spoke to someone at AD who got to the bottom of it all . The microwave was due to be uplifted by DPD who didn’t show so that was more phone calls between DPD and AD. Eventually a few days later DPD did collect the item. I eventually got my refund back from AD.”

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Posted 8 months ago

“Arrived on time and delivery people unloaded without any issues.”

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Posted 8 months ago

Appliances Direct is rated 4.2 based on 6,300 reviews