Appliances Direct Reviews

Name: Appliances Direct
Address: -, - -, Derbyshire
Rating: 4.20

4.2 Rating 6,188 Reviews

80 %

of reviewers recommend Appliances Direct

4.2

Based on 6,188 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Appliances Direct:

Appliances Direct offers a wide selection of over 6000 kitchen appliances including Range Cookers, Dishwashers, Washing Machines, Ovens and Hobs, all at highly discounted prices at Appliances Direct. We offer UK wide delivery, and an unrivaled level of customer service.Appliances Direct is the new name for Trade Appliances, the latest addition to The Easycom Group, parent company of Laptops Direct, Servers Direct and Direct TVs. As one of the fastest growing online retailers in the UK, Easycom

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Appliances Direct 1 star review on 25th June 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Placing my order with Appliances Direct was straight forward and its communication was good. Acknowledgement of receipt of order and of transfer of my appliance to its installer was very prompt. However, Appliances Direct sub-contracts the installation to a separate company. On receiving my appliance during the first week in December2024, the installation company told me they were fully booked until next year and could not even give an assurance that they would be able to install my appliance during January2025. When I told Appliances Direct that this was totally unsatisfactory and to cancel my order and refund my money they agreed to this without any aggravation and my money returned to my account in three working days. I would recommend purchasing from Appliances Direct for delivery to your address but not to include installation as part of the package. Employ a local qualified tradesman to do the installation.”

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Posted 8 months ago

“Took forever to come over a month!”

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Posted 8 months ago

“I found them great, a little late though can't complain as it is nearly Christmas. Thank you.”

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Posted 8 months ago

“Price and earlier delivery then expected.”

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Posted 8 months ago

“I paid for next day delivery of a dishwasher and was told it would be delivered between 10.45 and 14.41 and the driver would phone me approx 30mins beforehand. When they did phone on my landline I was unable to answer as I was on a call on my mobile but no message was left. Then the company phoned me a few minutes later but I was still on my mobile call, again no message was left. At 14.30 looked at my email to see if there was a contact number to call to check delivery time and notice an email sent at 12.57 saying "sorry we missed you". I had not left the house and the doorbell was fully working as I'd received other deliveries on the day. I contacted customer services and was told the next delivery date was 4 days later, but they did refund my fee for next day delivery. I contacted the driver who said he'd knocked on the door and rung the bell but obviously I "was not home" so he'd gone on to the next delivery and would not attempt to return to deliver my dishwasher. I dispute the fact that he'd tried to deliver, I was at home all the time. So beware, you have only a max of 2 chances to answer the phone to accept delivery, no attempt is made to call later. Glad to say the dishwasher was finally delivered at 7.20am on the next promised day. It was delivered by the same driver who still insisted he had knocked on the door. Which I'm sure he had not. I had paid for disconnection and removal of the old dishwasher, but the instructions clearly said that I had to disconnect and drain the old one beforehand so what's the point of offering disconnection. The new one was not installed as I wished and I ended up having to reconnect it myself.”

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Posted 8 months ago

“Great rapid service. Got the right result. No quibbling from them.”

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Posted 8 months ago

“Today early morning I receved a Candy washing dryer machine. For the first time in my life I saw how two men were taking the machine out from the van and to my home by hands! And Not by hand track.. At some point one of delivery man almost dropped it down from the van, but managed to catch it just before the ground. When i saw it my heart went down, but after i thought how lucky i am, that he managed to catch it. How wrong i was. Delivery was in the early Scottish dark morning. Outside the package looked properly closed. But now i am thinking that the only strange thing was that it was not packed in a hard paper box, as my previous washing machine from argos. This one was packed of celofane and white penoplast. Me and delivery men have pictures of it that we took at home... I didn't open it, as couldn't expect something wrong. It never happened to me. I immediately left for work, when I was back, as the first thing I started unpacking it and taking a video of a proccess (once I had very bed experience on ebay so always take video of unpacking). What i saw was really shocking. The top of the machine was very very badly damaged, totally broken and one corner is about to fall down inside the machine. My Christmas is ruined. Customer support is closed as its evening. I sent online request. And already got an auto reply advising me to upload the photos. But there is no option. to upload anything, i tried from phone and from pc.I really hope they will refund my money. I am reading the forums where people share thair experience and nearly crying. Its just so unfair. I paid for a new expensive appliance and got one which is badly damaged. I can understand some scratch could happen in transit. But not that damage that has my machine. For some reason I cannot upload pictures even here. Customer support please help, I am getting a message:* We could not upload one of your files, please try again later or contact support. Even when I upload one by one.”

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Posted 8 months ago

“Great price on the items I wanted. Very speedy delivery. There was an issue with one item and following a couple of simple emails with customer service, a replacement was with me within 24 hours.”

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Posted 8 months ago

“Punctual arrival time . Very polite and respectful. Professional and efficient job installing appliance.”

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Posted 8 months ago

“Price and customer service”

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Posted 8 months ago

“Easy to order product and have delivery and fitting sorters and, on time.”

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Posted 8 months ago

“Excellent service, before and on delivery! 😁”

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Posted 8 months ago

“Dishwasher not delivered. Their courier says it was signed for, but nothing arrived. No refund. This seems to be such a common problem that it looks like a scam? This review site gave me a warning that the company is cherry-picking reviews. Reporting them to Trading Standards.”

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Posted 8 months ago

“I am very unhappy as I have received a damaged product for the second time—one grease filter of the kitchen extractor hood out of two extractor hoods, which I assume is due to transport. Despite my previous complaint to Customer Service (regarding 3 damaged grease filters out of 4 extractor hoods) and the promise of delivery within 5 working days, the same issue has occurred again with another hood. What should I do? Should I contact Customer Service again for a new replacement?”

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Posted 8 months ago

“100% satisfied customer . I would recommend to all .”

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Posted 8 months ago

“Extremely prompt service. Item delivered very quickly and when there was a problem it was resolved instantly and to our entire satisfaction.”

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Posted 8 months ago

“Good quality item & delivery very satisfactory”

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Posted 8 months ago

“First dehumidifier was delivered broken no fault of Appliances Direct a quick phone call and new one sent next day and broken one uploaded.Can't fault them in price and fast delivery.DPD on the other hand managed to deliver said broken dehumidifier and first attempt was a leather jacket??????”

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Posted 8 months ago

“Hasn't been delivered yet. Had oven uninstalled last Thursday ready for Delivery on the Friday. Didn't arrive and no contact from either the delivery company or yourselves. Almost impossible to get in contact with either. Finally managed to re book delivery slot for this coming Saturday. 8 days late, if it arrives!”

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Posted 8 months ago

“Was a little unsure. Spoke to customer services lady who was extremely helpful. The dehydrator arrived the very next day and am very pleased with it.”

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Posted 8 months ago

Appliances Direct is rated 4.2 based on 6,188 reviews