Appliances Direct Reviews

Name: Appliances Direct
Address: -, - -, Derbyshire
Rating: 4.20

4.2 Rating 6,147 Reviews

80 %

of reviewers recommend Appliances Direct

4.2

Based on 6,147 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Appliances Direct:

Appliances Direct offers a wide selection of over 6000 kitchen appliances including Range Cookers, Dishwashers, Washing Machines, Ovens and Hobs, all at highly discounted prices at Appliances Direct. We offer UK wide delivery, and an unrivaled level of customer service.Appliances Direct is the new name for Trade Appliances, the latest addition to The Easycom Group, parent company of Laptops Direct, Servers Direct and Direct TVs. As one of the fastest growing online retailers in the UK, Easycom’s brand sites are well known as specialists in their chosen fields.

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Appliances Direct 5 star review on 18th July 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Don't bother. I ordered a tap in November 2024 for over £250 which they said would take 2 weeks to come, no problem. After a couple of weeks I get an email to say delivery wouldn't be until 9th January 2025. We wouldn't wait this long, so I rang to cancel the order and request a refund. It's explained this will take a few working days to show... again no problem. The same day though, I get another half a dozen emails with random information... one with a credit note for £2.52, another saying the appliance was on its way and would be here on 3rd December... all very odd and none of which were what I called for. I kept checking the account and no refund. Called again to be told we had to get a refund from the 'supplier' (I don't know who this is and it was Appliances direct that took my money, so they should be giving it back) Explained several times they had to refund the money but they just cut off the call. Make no doubt I will be taking legal action on principle. Very bad company to deal with. I would advise you AVOID!”

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Posted 7 months ago

“Paid for disconnect, unpack, recycle and install of my washing machine. What a waste of money. They left the transit bolts in the machine, failed to turn the inlet water back on, didn't level the machine or test it before they left. I won't be using them again”

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Posted 7 months ago

“Great service all round”

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Posted 7 months ago

“Great product, great value. Quick delivery”

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Posted 7 months ago

“We have not had delivery yet as promised”

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Posted 7 months ago

“Good price, on time, free delivery.”

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Posted 7 months ago

“The service was very good and the website informative. Good communication and fast delivery.”

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Posted 7 months ago

“Had a problem with our dehumidifier, it was sorted and a replacement sent out. Excellent communication throughout and quick service. Would definitely use them again in the future.”

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Posted 7 months ago

“Excellent service ordered new single electric oven on Sunday late afternoon on Internet was delivered next day Monday by 2pm very very happy with how efficient Appliance Direct were from.order to.delicery will definitely be using again & recommending to friends & family 👍😊”

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Posted 7 months ago

“Delivery was not great delivered twice but was not left and returned to Appliance direct”

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Posted 7 months ago

“After sales customer service was exceptional; we had a problem with our new dishwasher and it was resolved quickly and efficiently by the extremely helpful staff.”

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Posted 7 months ago

“Excellent delivery, great price”

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Posted 7 months ago

“Absolute pleasure to work with x the service staff where amazing so friendly too nothing to complain about defo use again”

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Posted 7 months ago

“I was happy with the vast range of appliances available, and very impressed with the quick delivery, 24 hours later. I will definitely use Appliance Direct again!”

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Posted 7 months ago

“Good price for a Hotpoint dishwasher. Next day delivery with two helpful and cheerful delivery men unloaded the dishwasher and took it into my kitchen. Good communication with texts and phone calls keeping me informed of tracking and delivery was on time.”

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Posted 7 months ago

“To be fair, my problem isnt with Appliance direct but with their delivery service Arrow XL. My order number 50939099. I was expecting a delivery today. I was initially given a delivery time 0700-1900, and was told that during the evening before I would get an email giving a one hour delivery timeslot. This didn't happen, so I called customer services, and queued for 15 mins to speak to someone. She pointed out that during my phone queueing time they had sent me a text giving my timeslot as 14.45-16.45 and that the driver would call me 30 mins prior to delivery. At 14.23 I received a text telling me that they were sorry they missed me and I would have to rearrange delivery. This text was 22mins before my timeslot!!! At no time did anyone come to the door or ring my phone. I called customer services and queued on the phone for another 15 mins to speak to someone. I was speaking to her before my delivery timeslot had even started. She told me the driver had submitted a photo of my back garden gate!! She was as bewildered as me. Surely the timeslot is given to make sure that people are home during that time, and don't have to stay home from work all day. Please can you explain why the driver tried to deliver before the timeslot? Why he tried to deliver to my back garden gate and not the front door? And also why he didn't at anytime try to ring me, when I was in the house all day? I have rearranged delivery on the first avaiable day, which is 6 days away, meaning that I have no washing machine for another week, when I abided by all the delivery instructions you provided? If it can be delivered sooner please let me know, because so far I am very disappointed in your service. I look forward to hearing your answers”

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Posted 7 months ago

“Great service - from the discount I got ( which was cheaper than Ninja) to the delivery everything was smooth kept updated 5* DPD were the delivery company and they themselves give a 5* service to our address anyway. It’s a present so not opened it yet! But really pleased so far !”

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Posted 7 months ago

“ITS SHOUDTH BEE HERE TOMMOW FINGERS CROSS”

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Posted 7 months ago

“there was a problem with the dehumidifier, no problem they swapped it out next day. 100% trouble free. having problems is unfortunate but happens, how a company deals with them makes all the difference”

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Posted 7 months ago

“My Air Fryer arrived this morning at 8.01am. The driver was just putting it back in his van, he didn't wait long after knocking . I can hear the doorbell better.. I take a minute or two to get downstairs. Anyway I knocked on the window and he brought it back for me so I was very pleased with the courier. The Air Fryer is lovely, Ninja. Delivery from Appliances Direct was speedy, thank you. I have had things from Applliances Direct before and always been pleased with the item and the speedy delivery. Delivered the next working day.”

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Posted 7 months ago

Appliances Direct is rated 4.2 based on 6,147 reviews