Appliances Direct Reviews

Name: Appliances Direct
Address: -, - -, Derbyshire
Rating: 4.20

4.2 Rating 6,528 Reviews

80 %

of reviewers recommend Appliances Direct

4.2

Based on 6,528 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Appliances Direct:

Appliances Direct offers a wide selection of over 6000 kitchen appliances including Range Cookers, Dishwashers, Washing Machines, Ovens and Hobs, all at highly discounted prices at Appliances Direct. We offer UK wide delivery, and an unrivaled level of customer service.Appliances Direct is the new name for Trade Appliances, the latest addition to The Easycom Group, parent company of Laptops Direct, Servers Direct and Direct TVs. As one of the fastest growing online retailers in the UK, Easycom

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Appliances Direct 1 star review on 25th June 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great deal on a tumble dryer but most importantly the problem with the first dryer was resolved very quickly and professionally (Ruby). Highly recommended seller 🌟🌟🌟🌟🌟”

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Posted 8 months ago

“I purchased a brand new Hoover washer dryer that arrived with some rust signs on the top of the appliance. I thought it may be a refurbished one and I requested an exchange. The team gladly accepted my request and extended the 2 weeks term for exchanges until my return to the UK ( left the day after delivery took place ). On my return the new appliance was punctually delivered and it is functioning perfectly now.”

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Posted 8 months ago

“I purchased a refurbished high-end AEG oven at a very reasonable price. Fast on time delivery. On the first day of use, a hidden technical ussue with the oven surfaced. Appliences Direct customer service acted professionally and fast when contacted. With minimum time and effort from my side, a service technician arrived at my address within 3 woring days and succesfully resolved the issue. Well done. I am happy with the purchase and with the knowledge I can rely on customer service when needed.”

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Posted 8 months ago

“prompt delivery with accurate updates on transit I made a mistake and ordered an appliance twice however Appliances Direct helped me arrange a return of additional item with prompt refund in full, job done hassle free”

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Posted 8 months ago

“Helpful delivery driver, arrived on time. Good choice of appliances”

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Posted 8 months ago

“Excellent transaction from start to finish, easy to search the website, great communication, kept informed at every stage from order to delivery. Speedy delivery considering we stay in rural Perthshire ! Will certainly use again”

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Posted 8 months ago

“Very happy service and delivery”

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Posted 8 months ago

“Very good service”

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Posted 8 months ago

“Very good service”

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Posted 8 months ago

“Excellent service, from ordering to delivery which I couldn't fault... Safely delivered a quality product which will serve me well...”

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Posted 8 months ago

“Very efficient service”

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Posted 8 months ago

“Ordered a slow cooker last Saturday and received it on Tuesday, free postage, so no complaints at all.”

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Posted 8 months ago

“They didn’t quibble or make it difficult for me to return an item I had bought from them. They could not have been more helpful.”

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Posted 8 months ago

“Top class service Great prices”

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Posted 8 months ago

“I paid for a Saturday delivery and DPD tried to deliver it Friday although I didn't know that so stayed in most of Saturday for no reason. After complaining I was told I would get my item today Sunday 02/11/25, Stayed in all day missed my golf and now without a microwave. at 19:00 I have just received a message "your parcel has been delayed due to an unexpected issue in your area" this means they have only just found out, no they lied and didn't care about the inconvenience. The reason I paid extra for a Saturday delivery is I am not in Monday to Friday”

Appliances Direct 1 star review on 2nd November 2025

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Posted 8 months ago

“👌 fabulous service from start to finish delivery and installation was quicker than expected and I love my new cooker so sleek stylish and efficient easy to clean and the cleaning kit is very efficient”

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Posted 8 months ago

“Our new washing machine was faulty, (not spinning) I contacted customer care and we received a new one the next day!Excellent service!!”

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Posted 8 months ago

“Very good service from order to delivery, Ordered at 10.30am delivered 7am next day. The person who took my order was very helpful and polite.”

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Posted 8 months ago

“Customer service excellent, regular updates on the order, updated frequently, and promises delivered on. Appliance as per expectations, driver/helper polite and professional. Can’t fault it.”

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Posted 8 months ago

“I ordered an air conditioning unit from Appliances Direct and paid extra for next-day delivery. During the checkout process, I was asked to provide my installer’s details, as the product contains refrigerant gas. That’s fair enough — but despite sending my installer’s F-Gas competence certificate, company name, installer name, and postcode three separate times, they continue to claim they haven’t received the information. I’ve provided everything exactly as requested, yet they’ve failed to release the product or deliver it, while still holding on to my money. Communication has been confusing (operatives from abroad) and inconsistent, and there’s been no sign of resolution or accountability. when I purchased, I was given several installation options, including using my own installer or using one of their recommended installers (maybe this could be the difficulty in wanting to use my own?) it’s misleading to allow an option to use your own installer if they’re unable (or unwilling) to process legitimate installer credentials promptly. At this point, I’m left out of pocket with no product and no confidence in their customer service. I would strongly advise anyone considering a purchase to think twice before ordering from Appliances Direct.”

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Posted 8 months ago

Appliances Direct is rated 4.2 based on 6,528 reviews