Appliances Direct Reviews

Name: Appliances Direct
Address: -, - -, Derbyshire
Rating: 4.20

4.2 Rating 6,572 Reviews

80 %

of reviewers recommend Appliances Direct

4.2

Based on 6,572 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Appliances Direct:

Appliances Direct offers a wide selection of over 6000 kitchen appliances including Range Cookers, Dishwashers, Washing Machines, Ovens and Hobs, all at highly discounted prices at Appliances Direct. We offer UK wide delivery, and an unrivaled level of customer service.Appliances Direct is the new name for Trade Appliances, the latest addition to The Easycom Group, parent company of Laptops Direct, Servers Direct and Direct TVs. As one of the fastest growing online retailers in the UK, Easycom

Visit Website

Write Your review

Tell us how Appliances Direct made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Appliances Direct 3 star review on 21st August 2026

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Sold me a fridge they did not have and then gave me 10 weeks til delivery. Then gave other delivery dates so close that they keep you hoping.4 months later, after numerous stern communications to customer services, it finally arrived. Horrible company to deal with.”

Helpful Report

Posted 9 months ago

“100% Happy with item, price, packaging and delivery. Thank you.”

Helpful Report

Posted 9 months ago

“The delivery was on time and I was kept informed of precisely when the delivery would be. The delivery men were efficient and polite. The item arrived in perfect condition.”

Helpful Report

Posted 9 months ago

“Was able to speak directly to someone in customer services - and was connected quickly so no long waits. The customer service representative was able to answer most of my questions although my one complaint would be that I couldn't speak directly to an installation engineer.”

Helpful Report

Posted 9 months ago

“Great deal on a tumble dryer but most importantly the problem with the first dryer was resolved very quickly and professionally (Ruby). Highly recommended seller 🌟🌟🌟🌟🌟”

Helpful Report

Posted 9 months ago

“I purchased a brand new Hoover washer dryer that arrived with some rust signs on the top of the appliance. I thought it may be a refurbished one and I requested an exchange. The team gladly accepted my request and extended the 2 weeks term for exchanges until my return to the UK ( left the day after delivery took place ). On my return the new appliance was punctually delivered and it is functioning perfectly now.”

Helpful Report

Posted 9 months ago

“I purchased a refurbished high-end AEG oven at a very reasonable price. Fast on time delivery. On the first day of use, a hidden technical ussue with the oven surfaced. Appliences Direct customer service acted professionally and fast when contacted. With minimum time and effort from my side, a service technician arrived at my address within 3 woring days and succesfully resolved the issue. Well done. I am happy with the purchase and with the knowledge I can rely on customer service when needed.”

Helpful Report

Posted 9 months ago

“prompt delivery with accurate updates on transit I made a mistake and ordered an appliance twice however Appliances Direct helped me arrange a return of additional item with prompt refund in full, job done hassle free”

Helpful Report

Posted 9 months ago

“Helpful delivery driver, arrived on time. Good choice of appliances”

Helpful Report

Posted 9 months ago

“Excellent transaction from start to finish, easy to search the website, great communication, kept informed at every stage from order to delivery. Speedy delivery considering we stay in rural Perthshire ! Will certainly use again”

Helpful Report

Posted 9 months ago

“Very happy service and delivery”

Helpful Report

Posted 9 months ago

“Very good service”

Helpful Report

Posted 9 months ago

“Very good service”

Helpful Report

Posted 9 months ago

“Excellent service, from ordering to delivery which I couldn't fault... Safely delivered a quality product which will serve me well...”

Helpful Report

Posted 9 months ago

“Very efficient service”

Helpful Report

Posted 10 months ago

“Ordered a slow cooker last Saturday and received it on Tuesday, free postage, so no complaints at all.”

Helpful Report

Posted 10 months ago

“They didn’t quibble or make it difficult for me to return an item I had bought from them. They could not have been more helpful.”

Helpful Report

Posted 10 months ago

“Top class service Great prices”

Helpful Report

Posted 10 months ago

“I paid for a Saturday delivery and DPD tried to deliver it Friday although I didn't know that so stayed in most of Saturday for no reason. After complaining I was told I would get my item today Sunday 02/11/25, Stayed in all day missed my golf and now without a microwave. at 19:00 I have just received a message "your parcel has been delayed due to an unexpected issue in your area" this means they have only just found out, no they lied and didn't care about the inconvenience. The reason I paid extra for a Saturday delivery is I am not in Monday to Friday”

Appliances Direct 1 star review on 2nd November 2025

Helpful Report

Posted 10 months ago

“👌 fabulous service from start to finish delivery and installation was quicker than expected and I love my new cooker so sleek stylish and efficient easy to clean and the cleaning kit is very efficient”

Helpful Report

Posted 10 months ago

Appliances Direct is rated 4.2 based on 6,572 reviews