Appliances Direct Reviews

Name: Appliances Direct
Address: -, - -, Derbyshire
Rating: 4.20

4.2 Rating 6,614 Reviews

80 %

of reviewers recommend Appliances Direct

4.2

Based on 6,614 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Appliances Direct:

Appliances Direct offers a wide selection of over 6000 kitchen appliances including Range Cookers, Dishwashers, Washing Machines, Ovens and Hobs, all at highly discounted prices at Appliances Direct. We offer UK wide delivery, and an unrivaled level of customer service.Appliances Direct is the new name for Trade Appliances, the latest addition to The Easycom Group, parent company of Laptops Direct, Servers Direct and Direct TVs. As one of the fastest growing online retailers in the UK, Easycom

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Appliances Direct 3 star review on 21st August 2026

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The driver could have been more helpful eta was between 9.35 - 13.35 it was delivered just after 14.00. He said he was only the driver so could not help unpack it. The old machine we had already got it outside but my husband helped him put in on the lorry. Bearing in mind we are OAPs it was quite difficult for us to man handle the new one and when we unpacked it the front of the machine was very dirty.”

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Posted 10 months ago

“Everything from the first review to final order and then the delivery happened as promised. When installed the system worked like a dream and we are more then pleased with the equipment and the service we received, we fully recommend the expert company for oven received.”

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Posted 10 months ago

“Ordered refurbished Smeg duel fuel cooker at a great price . Excellent service. However cooker damaged. The problem was quickly resolved by the App Direct team .Communication by email and text was excellent . The damaged cooker was returned and a new one delivered at extra cost in 5 days .”

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Posted 10 months ago

“I bought a dehumidifier in September 2022 with an extended warranty. The unit failed September this year. Appliances Direct arranged for collection and after diagnosis of the failure sent me a replacement unit. I was also able to run the remaining 2 years of my warranty on the replacement. A very pleasant and smooth experience. 10/10”

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Posted 10 months ago

“Great service”

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Posted 10 months ago

“Good value and effient delivery”

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Posted 10 months ago

“When our readiator was found to be damaged Appliances Direct customer service made an offer of a discount straight away { 20% }. The money was quickly returned to our credit card with no fuss we didn't even ask for a picture but took us at our word.”

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Posted 10 months ago

“Great service, I did have to call and amend my order due to my error and they sorted it all out for me efficiently. The gentleman at the collection point in Huddersfield was lovely and couldn't have been more helpful, one happy customer thank you.”

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Posted 10 months ago

“Arrived 2hrs early with no text to let us know. This Double fridge freezer was heavy, the two guys struggled to get it of their van, no equipment (sack barrow or trolly) to bring it in to the house. They left the fridge outside our back gate saying it was too heavy to bring in. This left both myself and wife to struggle to bring it into the house. We had paid to have it delivered into the house but the lazy delivery guys just couldn't be bothered and didn't have the equipment to move heavy appliances.”

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Posted 10 months ago

“My first order was too large for my door. I was not sure of what will follow next after I refused the order. Amazingly, I was reassured, I made a new order. I got my new order. I was also refunded the difference between the two. The delivery guys are amazing. They always see that the appliances are well rested in their new homes before they leave”

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Posted 10 months ago

“They replace my broken device and this was quick, smooth and easy process with minimal effort from my side”

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Posted 10 months ago

“Great price and excellent delivery”

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Posted 10 months ago

“Washing machine was damaged when unpacked was sent back”

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Posted 10 months ago

“The 2 men delivering were very helpful , thank-you”

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Posted 10 months ago

“Absolutely brilliant service they never let me down they all ways delivery on-time great company”

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Posted 10 months ago

“Absolutely brilliant service they never let me down they all ways delivery on-time great company”

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Posted 10 months ago

“I bought a CD20LE dehumidifier mainly to dry washing and amazed at the result. Very efficient 7.4p / hrs as advertised 12hr+/- to dry double 9kg wash but was in open plan house,much quicker in smaller room. Would recommend this supplier”

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Posted 10 months ago

“Stop pestering me for feedback! The delivery was much later than was promised.”

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Posted 10 months ago

“Very satisfied with customer service notably Francis who handled my problem very professionatly”

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Posted 11 months ago

“Very happy with my new vacuum cleaner. It arrived within a day of ordering and the P&P costs were minimal. Much better service than another electronics seller. Very pleased.”

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Posted 11 months ago

Appliances Direct is rated 4.2 based on 6,614 reviews