Appliances Direct Reviews

Name: Appliances Direct
Address: -, - -, Derbyshire
Rating: 4.20

4.2 Rating 6,149 Reviews

80 %

of reviewers recommend Appliances Direct

4.2

Based on 6,149 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Appliances Direct:

Appliances Direct offers a wide selection of over 6000 kitchen appliances including Range Cookers, Dishwashers, Washing Machines, Ovens and Hobs, all at highly discounted prices at Appliances Direct. We offer UK wide delivery, and an unrivaled level of customer service.Appliances Direct is the new name for Trade Appliances, the latest addition to The Easycom Group, parent company of Laptops Direct, Servers Direct and Direct TVs. As one of the fastest growing online retailers in the UK, Easycom’s brand sites are well known as specialists in their chosen fields.

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Appliances Direct 1 star review on 25th June 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Quick and easy service. Wrong product originally delivered but this was sorted very quickly and the correct product delivered within the original delivery window. Very happy”

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Posted 10 months ago

“Ordering was good and delivery was on the date stated so well pleased. I was offered free delivery but somehow that did not get applied to the order despite appearing on the invoice. Have queried this.”

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Posted 10 months ago

“Delivery was quick, easy to arrange with a time slot and call from the driver. Driver was pleasant and helpful. Tumbler drier is as described. Very pleased”

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Posted 10 months ago

“everything was quick and easy when and how will the product arrive thanks again you are really good at what you do😉😉😉😉😉👌👌👌👌👌”

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Posted 10 months ago

“Easy ordering, very competitive price, was just what we wanted, with a great delivery option. Thank you.”

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Posted 10 months ago

“Professional, polite and good communicators. The product was excellent and quickly installed.”

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Posted 10 months ago

“The speed of delivery,ease of payments and quality of website is excellent”

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Posted 10 months ago

“Appliances diret were great but I've only given 3* because I didn't receive my item and had to cancel the order. I ordered a BBQ to finish off an outdoor kitchen area we've been building. I only had that weekend available to receive the order and build/finish the kitchen. The rest of the month I'm too busy at work and not in. Ordering with appliances direct was great and really easy. The delivery cost was £30, I needed it for that Saturday so that was fine as long as it arrived. Unfortunately the delivery company they used Arrow XL didn't deliver it. I got a delivery slot of 7-9am, that time went and passed with no communication. I spent the morning on their chat trying to get through to customer service and they sent this reply "We can confirm that the order has been taken off the route for today as there was an issue with the planning of the van and not all of the items were able to fit on," so they just cancelled my delivery on me because it couldn't fit on a van. I'll be honest I've never had that before, pretty pathetic excuse for a £30 delivery fee. I had to cancel the order and I'll buy a new BBQ next time I've got some free time to receive it and set it all up but I'll be trying a different company this time. I wouldn't order from someone who uses arrow XL. Again appliances diret were great with processing the refund and money was returned within a few days, it's a shame the delivery company let them down.”

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Posted 10 months ago

“Fast ... prompt and reliable company Would use again”

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Posted 10 months ago

“Prompt delivery..excellent communication and the chaps who delivered and fitted also helped show us how to work the machine”

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Posted 10 months ago

“A little frustrated but all sorted now.”

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Posted 10 months ago

“I ordered an oven on a Friday and it was delivered free the next day I was delighted as I had been given the following Monday as a delivery date, 👏👏will use this company next time I need a new appliance”

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Posted 10 months ago

“I ordered a cooker in Thursday 5th and the communication was great, the delivery was completed on Friday 6th without any issues. I cannot fault the whole experience and would be more than happy to but from them again”

Appliances Direct 5 star review on 8th September 2024

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Posted 10 months ago

“Great choice of products at the best price I could find”

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Posted 10 months ago

“The fridge freezer we ordered was not the interior size advertised so we had it returned. The delivery men did not manage to 'phone me about when they would arrive but delivered it very well. The man who collected the fridge freezer did call me before arriving and collected the item very well.”

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Posted 10 months ago

“A 1st class company that supplies a excellent service with a good after sales service”

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Posted 10 months ago

“Easy to order online, but the delivery was earlier than requested date”

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Posted 10 months ago

“Transaction went well more of less from start to finish. Only suggestion I would have for Appliances Direct is NOT to provide a delivery date on the original paperwork, but allow the 48 hours after the item despatch to the carrier, to provide the delivery date.”

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Posted 10 months ago

“Made the delivery and the collection as per arranged. Goodbye customer care. No fuss company. Will deal again.”

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Posted 10 months ago

“perfect and prompt. Friendly staff”

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Posted 10 months ago

Appliances Direct is rated 4.2 based on 6,149 reviews