Appliances Direct Reviews

Name: Appliances Direct
Address: -, - -, Derbyshire
Rating: 4.20

4.2 Rating 6,300 Reviews

80 %

of reviewers recommend Appliances Direct

4.2

Based on 6,300 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Appliances Direct:

Appliances Direct offers a wide selection of over 6000 kitchen appliances including Range Cookers, Dishwashers, Washing Machines, Ovens and Hobs, all at highly discounted prices at Appliances Direct. We offer UK wide delivery, and an unrivaled level of customer service.Appliances Direct is the new name for Trade Appliances, the latest addition to The Easycom Group, parent company of Laptops Direct, Servers Direct and Direct TVs. As one of the fastest growing online retailers in the UK, Easycom

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Appliances Direct 1 star review on 25th June 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Mother in law needed a fridge freezer asap, they were quick and offered everything we needed to get her ready for Xmas. Thank you.”

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Posted 11 months ago

“Top customer service”

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Posted 11 months ago

“Speedy delivery of an American fridge/freezer at a decent price, right before Christmas.”

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Posted 11 months ago

“Excellent customer service and after service. I will recommend them ever so much”

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Posted 11 months ago

“Fast delivery, help in solving the problem very quickly, I am very satisfied with the store's service.”

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Posted 11 months ago

“ordered, delivered as planned. just need to get the appliance in use now but that's my call Used AD previously always spot on”

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Posted 11 months ago

“We found them to be great - very quick to respond when we had a fault in equipment - and they replaced without quibbling. Definetly would use them again”

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Posted 11 months ago

“No quibble full refund when item was opened and found unsuitable”

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Posted 11 months ago

“Fantastic company rang up to check my order 10 min after placing the order on line .kept me informed every step of the wat the two delivery drivers were polite and professional.will definitely use company again if I need anything. Delivered within 3 days week before Christmas absolutely amazing”

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Posted 11 months ago

“Fabulous fast service x def use again x”

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Posted 11 months ago

“Very quick delivery, within a day. Only thing that DPD driver almost left with out leaving parcel, I did say leave with neighbours, luckily they where watching🤦🏽”

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Posted 11 months ago

“Easy purchase, arranged delivery (limited options of tuesdays and thursdays but I do live in mid-Wales). Delivery service was good. All in all I'd definitely recommend”

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Posted 11 months ago

“Placing my order with Appliances Direct was straight forward and its communication was good. Acknowledgement of receipt of order and of transfer of my appliance to its installer was very prompt. However, Appliances Direct sub-contracts the installation to a separate company. On receiving my appliance during the first week in December2024, the installation company told me they were fully booked until next year and could not even give an assurance that they would be able to install my appliance during January2025. When I told Appliances Direct that this was totally unsatisfactory and to cancel my order and refund my money they agreed to this without any aggravation and my money returned to my account in three working days. I would recommend purchasing from Appliances Direct for delivery to your address but not to include installation as part of the package. Employ a local qualified tradesman to do the installation.”

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Posted 11 months ago

“Took forever to come over a month!”

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Posted 11 months ago

“I found them great, a little late though can't complain as it is nearly Christmas. Thank you.”

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Posted 11 months ago

“Price and earlier delivery then expected.”

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Posted 11 months ago

“I paid for next day delivery of a dishwasher and was told it would be delivered between 10.45 and 14.41 and the driver would phone me approx 30mins beforehand. When they did phone on my landline I was unable to answer as I was on a call on my mobile but no message was left. Then the company phoned me a few minutes later but I was still on my mobile call, again no message was left. At 14.30 looked at my email to see if there was a contact number to call to check delivery time and notice an email sent at 12.57 saying "sorry we missed you". I had not left the house and the doorbell was fully working as I'd received other deliveries on the day. I contacted customer services and was told the next delivery date was 4 days later, but they did refund my fee for next day delivery. I contacted the driver who said he'd knocked on the door and rung the bell but obviously I "was not home" so he'd gone on to the next delivery and would not attempt to return to deliver my dishwasher. I dispute the fact that he'd tried to deliver, I was at home all the time. So beware, you have only a max of 2 chances to answer the phone to accept delivery, no attempt is made to call later. Glad to say the dishwasher was finally delivered at 7.20am on the next promised day. It was delivered by the same driver who still insisted he had knocked on the door. Which I'm sure he had not. I had paid for disconnection and removal of the old dishwasher, but the instructions clearly said that I had to disconnect and drain the old one beforehand so what's the point of offering disconnection. The new one was not installed as I wished and I ended up having to reconnect it myself.”

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Posted 11 months ago

“Great rapid service. Got the right result. No quibbling from them.”

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Posted 11 months ago

“Today early morning I receved a Candy washing dryer machine. For the first time in my life I saw how two men were taking the machine out from the van and to my home by hands! And Not by hand track.. At some point one of delivery man almost dropped it down from the van, but managed to catch it just before the ground. When i saw it my heart went down, but after i thought how lucky i am, that he managed to catch it. How wrong i was. Delivery was in the early Scottish dark morning. Outside the package looked properly closed. But now i am thinking that the only strange thing was that it was not packed in a hard paper box, as my previous washing machine from argos. This one was packed of celofane and white penoplast. Me and delivery men have pictures of it that we took at home... I didn't open it, as couldn't expect something wrong. It never happened to me. I immediately left for work, when I was back, as the first thing I started unpacking it and taking a video of a proccess (once I had very bed experience on ebay so always take video of unpacking). What i saw was really shocking. The top of the machine was very very badly damaged, totally broken and one corner is about to fall down inside the machine. My Christmas is ruined. Customer support is closed as its evening. I sent online request. And already got an auto reply advising me to upload the photos. But there is no option. to upload anything, i tried from phone and from pc.I really hope they will refund my money. I am reading the forums where people share thair experience and nearly crying. Its just so unfair. I paid for a new expensive appliance and got one which is badly damaged. I can understand some scratch could happen in transit. But not that damage that has my machine. For some reason I cannot upload pictures even here. Customer support please help, I am getting a message:* We could not upload one of your files, please try again later or contact support. Even when I upload one by one.”

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Posted 11 months ago

“Great price on the items I wanted. Very speedy delivery. There was an issue with one item and following a couple of simple emails with customer service, a replacement was with me within 24 hours.”

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Posted 11 months ago

Appliances Direct is rated 4.2 based on 6,300 reviews