Appliances Direct Reviews

Name: Appliances Direct
Address: -, - -, Derbyshire
Rating: 4.20

4.2 Rating 6,354 Reviews

80 %

of reviewers recommend Appliances Direct

4.2

Based on 6,354 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Appliances Direct:

Appliances Direct offers a wide selection of over 6000 kitchen appliances including Range Cookers, Dishwashers, Washing Machines, Ovens and Hobs, all at highly discounted prices at Appliances Direct. We offer UK wide delivery, and an unrivaled level of customer service.Appliances Direct is the new name for Trade Appliances, the latest addition to The Easycom Group, parent company of Laptops Direct, Servers Direct and Direct TVs. As one of the fastest growing online retailers in the UK, Easycom

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Appliances Direct 1 star review on 25th June 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Cooker went wrong one month after warranty, and anyone would expect a cooker to last more then that amount of time, couldn't even speak to anyone about it as the phone service tells you via automated service nothing they can do, which is nonsense. No speaking to anyone or discuss options, nothing. A cooker should last more than 13 months. Awful customer service, if you can even call it that.”

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Posted 11 months ago

“Arrived within one day without any extra charge. Good product Good price.”

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Posted 11 months ago

“Delivery on time, driver very helpful.”

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Posted 11 months ago

“Brilliant, can pick a delivery date to suit you. Thanks”

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Posted 11 months ago

“Good and really really quick. Had to pay 3 pounds more. But it came next day. All good for now”

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Posted 11 months ago

“Even though there was a delay, great communication and delivery fee knocked off”

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Posted 11 months ago

“Excellent service from start to finish.”

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Posted 11 months ago

“Very pleased with our hod any for the quick response from order to delivery. Definitely purchase from you again”

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Posted 11 months ago

“Well packaged item arrived in less than 24 hours. Many thanks”

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Posted 11 months ago

“I received the items I ordered quickly and without a problem. Good communication throughout the process. Good buying experience.”

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Posted 11 months ago

“The staff at Appliance Direct are friendly and helpful, from ordering to the delivery, everything was clearly communicated and the delivery was on time!”

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Posted 11 months ago

“Great price, fast delivery, but there was a small hole at the box. Device is otherwise working as intended, no issues so far.”

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Posted 11 months ago

“Excellent service quick delivery Customer service team brilliant Thanks would definitely recommend 5*”

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Posted 11 months ago

“Bought a humidifier no issues was cheaper than elsewhere and came on time no issues”

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Posted 11 months ago

“I purchased an oil-filled panel heater for my daughter who has recently purchased a property in an old converted school in a remote village. The delivery was clearly a difficult one for the courier as the entrance wasn't easily spotted, yet he persevered having to make a phone call to me for guidance. Without further ado he located the entrance and carried the appliance to the second floor for my daughter. A first class service and delivery exactly when asked for.”

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Posted 11 months ago

“Really poor service, I would not recommend. I purchased a Karcher K5 pressure washer in the sale before Christmas at what was a competitive price. It was either shipped damaged or broken by DPD in transit I could not tell (the box was fully strapped when I received but could have been damaged by either party). Applications Direct were good at arranging collection before Christmas but I had to chase after Christmas for an update and was eventually told that they did not have any more in stock and did not know if they were going to get any more in. I said that I was happy to wait as during the time all of this was going on as it had now gone up in price from the other resellers I could have used. After a number of emails, I was told we don't know if we will ever resell it again, so I had to take a refund as they had nothing comparable or better that they could offer. Under 2 weeks later it's on resale again. They were quick to refund but that was not the point. What happened to looking after your customer, that is not quality support. The company I work for an many more would have done the right thing.”

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Posted 11 months ago

“Washing machine delivered as stated and on time”

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Posted 11 months ago

“First class service as always. This is the fourth time I have ordered and it was a seamless experience. Would definitely recommend. Hard to beat on price and value.”

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Posted 11 months ago

“Overall a very good experience even though I had to return my product the customer service and the refund process was flawless. Thank you”

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Posted 1 year ago

“Quick and easy purchase”

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Posted 1 year ago

Appliances Direct is rated 4.2 based on 6,354 reviews