Appliances Direct Reviews

Name: Appliances Direct
Address: -, - -, Derbyshire
Rating: 4.20

4.2 Rating 6,149 Reviews

80 %

of reviewers recommend Appliances Direct

4.2

Based on 6,149 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Appliances Direct:

Appliances Direct offers a wide selection of over 6000 kitchen appliances including Range Cookers, Dishwashers, Washing Machines, Ovens and Hobs, all at highly discounted prices at Appliances Direct. We offer UK wide delivery, and an unrivaled level of customer service.Appliances Direct is the new name for Trade Appliances, the latest addition to The Easycom Group, parent company of Laptops Direct, Servers Direct and Direct TVs. As one of the fastest growing online retailers in the UK, Easycom’s brand sites are well known as specialists in their chosen fields.

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Appliances Direct 1 star review on 25th June 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Fabulous, great prices, delivered the next day.”

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Posted 11 months ago

“I was happy that delivery arrived eventually. I was offered and received confirmation of Saturday delivery. This was never the case though as when pallet turned up it was marked up Monday. This was nothing to do with courier. I've worked in a pallet network so have a full understanding of how the system works.”

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Posted 11 months ago

“Very good”

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Posted 11 months ago

“Has arrived on time”

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Posted 11 months ago

“I reported the mower not working after first time use three weeks after receiving it as we had been away. Four days later new one arrived and all working correctly. Great service throughout well done Appliances Direct”

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Posted 11 months ago

“Kept me up to date re delivery which was actually a lot earlier than I expected. Delivery guys were friendly and helpful.”

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Posted 11 months ago

“Couldn’t fault the 2 gents on their handling of the freezer Very polite. Appliance Direct extremely efficient to deal with no problems at all being the older lady it was very straightforward. We are both pleased with the freezer”

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Posted 11 months ago

“Very good service”

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Posted 11 months ago

“Fridge Freezer arrived on time with helpul and considerate delivery men”

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Posted 11 months ago

“Excellent service, good communication throughout.”

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Posted 11 months ago

“Works well Easy to order . Swift delivery.”

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Posted 1 year ago

“If you're going to sell American style fridges that are wider than. The standard doors in the UK, you need to let your delivery guys take the doors off. Most, including the one I bought, have quick-release doors. Despite paying for installation, they ended up having to leave the fridge outside the back door, and I took the doors off with a mate that afternoon.”

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Posted 1 year ago

“I ordered a new fridge freezer hotpoint. Lovely arrived well no issues yet. They are good with communication also. I bought a gas cooker from them 6 months ago also very good no issues. Nice delivery service. I will use them again and again due to good pricing.”

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Posted 1 year ago

“Good price, fast delivery. Very happy”

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Posted 1 year ago

“Wide range of appliances to choose from at very reasonable prices My experience in sourcing a new hob to unit being delivered has been quick and smooth. Very happy customer and received great service.”

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Posted 1 year ago

“Great service as always”

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Posted 1 year ago

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Posted 1 year ago

“Excellent service.”

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Posted 1 year ago

“Very fast delivery. Happy with mixer tap.”

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Posted 1 year ago

“Excellent polite delivery even though house is not easy to find”

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Posted 1 year ago

Appliances Direct is rated 4.2 based on 6,149 reviews