Appliances Direct Reviews

Name: Appliances Direct
Address: -, - -, Derbyshire
Rating: 4.20

4.2 Rating 6,149 Reviews

80 %

of reviewers recommend Appliances Direct

4.2

Based on 6,149 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Appliances Direct:

Appliances Direct offers a wide selection of over 6000 kitchen appliances including Range Cookers, Dishwashers, Washing Machines, Ovens and Hobs, all at highly discounted prices at Appliances Direct. We offer UK wide delivery, and an unrivaled level of customer service.Appliances Direct is the new name for Trade Appliances, the latest addition to The Easycom Group, parent company of Laptops Direct, Servers Direct and Direct TVs. As one of the fastest growing online retailers in the UK, Easycom’s brand sites are well known as specialists in their chosen fields.

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Appliances Direct 1 star review on 25th June 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Needed help replacing a intergrated microwave, old model was stopped making so needed exact measurements. I dealt with a lad called Thomas kaye and he was great, microwave delivered and fitted same day with no issues.”

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Posted 1 year ago

“I cannot fault them. I originally ordered an integrated fridge freezer and had no knowledge of the different fixings and I ordered the wrong one! The delivery men apologised, explained and took the fridge freezer back. Long story short: I eventually spoke to a nice lady named Syka who sorted it out for me in short order, with politeness and humour, and my fridge freezer, with correct fittings, was installed the same week, and is now happily purring away in the kitchen. Would definitely recommend.”

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Posted 1 year ago

“Very good product”

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Posted 1 year ago

“First BBQ ordered the handle on the lid was broken so we sent it back . With the replaced item I noticed that the door axle did not stay in the hole . Customer services knew about this and sent me the missing part and a copy of the updated manual . It was left out of the manual !”

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Posted 1 year ago

“Delivered on time but went to the wrong address initially. Need to read the instructions more carefully.”

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Posted 1 year ago

“Well informed of delivery and check in delivery date due to shipping delay - delivery was on time delivery drivers helped to unpack purchase and check for any damage prior to leaving delivery drivers were polite extremely helpful even asked if they needed to remove shoes prior to entering my house”

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Posted 1 year ago

“The absolute worst ‘company’ I have ever dealt with. Paid for next day delivery, took day off work (unpaid), get a text ‘sorry we missed you’ MISSED ME? Didn’t even attempt to deliver, rang to ask them to tell the Delvery driver to turn around and deliver my fridge freezer ‘sorry can’t get in touch with him. We’ll book you in for next day, REFUSED to give me my next day delivery fee back, as they hadn’t completed it, after 40 minutes on the phone agreed to £18 of it !!!!!!! Ignoring the fact I lost money taking the day off work; and now I have to lose more money to take the day off work through their incompetence. Then ring me back hours later trying to book me in for not the next day; but TWO days later, because again their incompetence of doing their job ! SHOCKED! Went to curry’s instead !!!!! Do your self a favour and not waste your time or money on this company ! 2 separate phone calls amounting to an hour, of sheer incompetency of their jobs”

Appliances Direct 1 star review on 30th June 2024

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Posted 1 year ago

“Very quick and professional service”

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Posted 1 year ago

“Delivery and installation of Bosch washing machine was completed in just half an hour. Staff were very friendly!!!”

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Posted 1 year ago

“really quick service and very helpfull drivers”

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Posted 1 year ago

“Easy transaction and kept informed of delivery. However the AEG cooker hood has come with a European plug which we will obviously have to change and no instructions manual of how to fit it. This should have been made clear when purchasing it.”

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Posted 1 year ago

“Easy to order and very efficient dispatch and communication”

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Posted 1 year ago

“When I contacted them regarding a faulty desk fan which stopped working after using it twice, they responded to me promptly and sent me a new one after I sent them additional pictures and a video of the faulty one as requested. The replacement has been working well and I love it. I really appreciate their quick response in this hot weather as this is for my 3-year old boy's room at night since his room is the hottest here! Thank you very much.”

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Posted 1 year ago

“Super efficient delivery”

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Posted 1 year ago

“After sales service replaced a leaking bbq cover Excellent”

Appliances Direct 4 star review on 24th June 2024

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Posted 1 year ago

“𝘏𝘈𝘊𝘒𝘐𝘕𝘎𝘗𝘙𝘖𝘛𝘌𝘈𝘔 𝘪𝘴 𝘵𝘩𝘦 𝘪𝘥𝘦𝘢𝘭 𝘢𝘯𝘴𝘸𝘦𝘳 𝘸𝘩𝘦𝘯 𝘺𝘰𝘶𝘳 𝘮𝘰𝘣𝘪𝘭𝘦 𝘥𝘦𝘷𝘪𝘤𝘦 𝘣𝘦𝘤𝘰𝘮𝘦𝘴 𝘤𝘰𝘮𝘱𝘳𝘰𝘮𝘪𝘴𝘦𝘥 𝘣𝘺 𝘩𝘢𝘤𝘬𝘦𝘳𝘴. 𝘞𝘪𝘵𝘩 𝘵𝘩𝘦𝘪𝘳 𝘱𝘳𝘰𝘧𝘪𝘤𝘪𝘦𝘯𝘤𝘺 𝘪𝘯 𝘥𝘢𝘵𝘢 𝘳𝘦𝘵𝘳𝘪𝘦𝘷𝘢𝘭 𝘢𝘯𝘥 𝘴𝘰𝘱𝘩𝘪𝘴𝘵𝘪𝘤𝘢𝘵𝘦𝘥 𝘥𝘦𝘵𝘦𝘤𝘵𝘪𝘰𝘯 𝘮𝘦𝘵𝘩𝘰𝘥𝘴, 𝘵𝘩𝘦𝘺 𝘰𝘧𝘧𝘦𝘳 𝘢 𝘥𝘦𝘱𝘦𝘯𝘥𝘢𝘣𝘭𝘦 𝘢𝘯𝘥 𝘦𝘧𝘧𝘦𝘤𝘵𝘪𝘷𝘦 𝘴𝘦𝘳𝘷𝘪𝘤𝘦 𝘵𝘰 𝘢𝘴𝘴𝘪𝘴𝘵 𝘺𝘰𝘶 𝘪𝘯 𝘳𝘦𝘨𝘢𝘪𝘯𝘪𝘯𝘨 𝘤𝘰𝘮𝘮𝘢𝘯𝘥 𝘰𝘧 𝘺𝘰𝘶𝘳 𝘨𝘢𝘥𝘨𝘦𝘵 𝘢𝘯𝘥 𝘴𝘢𝘧𝘦𝘨𝘶𝘢𝘳𝘥𝘪𝘯𝘨 𝘺𝘰𝘶𝘳 𝘱𝘳𝘪𝘷𝘢𝘵𝘦 𝘥𝘢𝘵𝘢. 𝘐𝘯 𝘵𝘰𝘥𝘢𝘺'𝘴 𝘥𝘪𝘨𝘪𝘵𝘢𝘭 𝘦𝘳𝘢, 𝘰𝘶𝘳 𝘴𝘮𝘢𝘳𝘵𝘱𝘩𝘰𝘯𝘦𝘴 𝘤𝘰𝘯𝘵𝘢𝘪𝘯 𝘢 𝘸𝘦𝘢𝘭𝘵𝘩 𝘰𝘧 𝘱𝘦𝘳𝘴𝘰𝘯𝘢𝘭 𝘢𝘯𝘥 𝘤𝘰𝘯𝘧𝘪𝘥𝘦𝘯𝘵𝘪𝘢𝘭 𝘪𝘯𝘧𝘰𝘳𝘮𝘢𝘵𝘪𝘰𝘯, 𝘮𝘢𝘬𝘪𝘯𝘨 𝘱𝘩𝘰𝘯𝘦 𝘴𝘦𝘤𝘶𝘳𝘪𝘵𝘺 𝘢 𝘩𝘪𝘨𝘩 𝘱𝘳𝘪𝘰𝘳𝘪𝘵𝘺. 𝘍𝘳𝘰𝘮 𝘧𝘪𝘯𝘢𝘯𝘤𝘪𝘢𝘭 𝘳𝘦𝘤𝘰𝘳𝘥𝘴 𝘵𝘰 𝘱𝘦𝘳𝘴𝘰𝘯𝘢𝘭 𝘱𝘩𝘰𝘵𝘰𝘴, 𝘵𝘩𝘦 𝘪𝘯𝘧𝘰𝘳𝘮𝘢𝘵𝘪𝘰𝘯 𝘸𝘦 𝘬𝘦𝘦𝘱 𝘰𝘯 𝘰𝘶𝘳 𝘱𝘩𝘰𝘯𝘦𝘴 𝘤𝘢𝘯 𝘣𝘦 𝘣𝘰𝘵𝘩 𝘷𝘢𝘭𝘶𝘢𝘣𝘭𝘦 𝘢𝘯𝘥 𝘷𝘶𝘭𝘯𝘦𝘳𝘢𝘣𝘭𝘦. 𝘚𝘩𝘪𝘦𝘭𝘥𝘪𝘯𝘨 𝘪𝘵 𝘧𝘳𝘰𝘮 𝘤𝘺𝘣𝘦𝘳𝘤𝘳𝘪𝘮𝘪𝘯𝘢𝘭𝘴 𝘪𝘴 𝘦𝘴𝘴𝘦𝘯𝘵𝘪𝘢𝘭 𝘵𝘰 𝘮𝘢𝘪𝘯𝘵𝘢𝘪𝘯𝘪𝘯𝘨 𝘰𝘶𝘳 𝘱𝘳𝘪𝘷𝘢𝘤𝘺 𝘢𝘯𝘥 𝘱𝘳𝘦𝘷𝘦𝘯𝘵𝘪𝘯𝘨 𝘱𝘰𝘴𝘴𝘪𝘣𝘭𝘦 𝘭𝘰𝘴𝘴 𝘰𝘳 𝘮𝘪𝘴𝘶𝘴𝘦 𝘰𝘧 𝘰𝘶𝘳 𝘥𝘢𝘵𝘢. 𝘏𝘈𝘊𝘒𝘐𝘕𝘎𝘗𝘙𝘖𝘛𝘌𝘈𝘔 𝘪𝘴 𝘢 𝘳𝘦𝘭𝘪𝘢𝘣𝘭𝘦 𝘤𝘰𝘮𝘱𝘢𝘯𝘺 𝘵𝘰 𝘦𝘯𝘴𝘶𝘳𝘦 𝘺𝘰𝘶 𝘢𝘳𝘦 𝘱𝘳𝘰𝘵𝘦𝘤𝘵𝘦𝘥 𝘧𝘳𝘰𝘮 𝘩𝘢𝘤𝘬𝘦𝘳𝘴 𝘴𝘦𝘦𝘬𝘪𝘯𝘨 𝘵𝘰 𝘴𝘵𝘦𝘢𝘭 𝘺𝘰𝘶𝘳 𝘪𝘯𝘧𝘰𝘳𝘮𝘢𝘵𝘪𝘰𝘯. 𝘐𝘯𝘧𝘰𝘳𝘮𝘢𝘵𝘪𝘰𝘯 𝘰𝘯 𝘩𝘰𝘸 𝘵𝘰 𝘨𝘦𝘵 𝘪𝘯 𝘵𝘰𝘶𝘤𝘩 𝘸𝘪𝘵𝘩 𝘵𝘩𝘦𝘳𝘦 𝘤𝘢𝘯 𝘣𝘦 𝘧𝘪𝘯𝘥 𝘣𝘦𝘭𝘰𝘸 𝐖𝐡𝐚𝐭𝐬𝐚𝐩𝐩 𝐨𝐧𝐥𝐲 (+𝟒𝟒 𝟕𝟓𝟐𝟔 𝟏𝟖𝟕𝟑𝟕𝟕) 𝐄𝐦𝐚𝐢𝐥: 𝐇𝐀𝐂𝐊𝐈𝐍𝐆𝐏𝐑𝐎𝐓𝐄𝐀𝐌𝟎𝟎𝟏(@) 𝐆𝐌𝐀𝐈𝐋. 𝐂𝐎𝐌) 𝐓𝐞𝐥𝐞𝐠𝐫𝐚𝐦: (@)𝐡𝐚𝐜𝐤𝐢𝐧𝐠𝐩𝐫𝐨𝐭𝐞𝐚𝐦𝐛𝐞𝐬𝐭𝟎𝟎𝟏 𝐖𝐞𝐛𝐬𝐢𝐭𝐞: 𝐰𝐰𝐰.𝐡𝐚𝐜𝐤𝐢𝐧𝐠𝐩𝐫𝐨𝐭𝐞𝐚𝐦.𝐭𝐨𝐩”

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Posted 1 year ago

“Very quick delivery (next day) at a cost. Product well packaged and good quality as are all Meaco products.”

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Posted 1 year ago

“Couldn't be more happy with the service also customer service was excellent all I can say is thank you”

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Posted 1 year ago

“Arrived promptly, pleasant guys. Nice one! 👍”

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Posted 1 year ago

“Quick delivery and a competitive price. All fine. First purchase from this company.”

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Posted 1 year ago

Appliances Direct is rated 4.2 based on 6,149 reviews