Appliances Direct Reviews

Name: Appliances Direct
Address: -, - -, Derbyshire
Rating: 4.20

4.2 Rating 6,614 Reviews

80 %

of reviewers recommend Appliances Direct

4.2

Based on 6,614 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Appliances Direct:

Appliances Direct offers a wide selection of over 6000 kitchen appliances including Range Cookers, Dishwashers, Washing Machines, Ovens and Hobs, all at highly discounted prices at Appliances Direct. We offer UK wide delivery, and an unrivaled level of customer service.Appliances Direct is the new name for Trade Appliances, the latest addition to The Easycom Group, parent company of Laptops Direct, Servers Direct and Direct TVs. As one of the fastest growing online retailers in the UK, Easycom

Visit Website

Write Your review

Tell us how Appliances Direct made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Appliances Direct 3 star review on 21st August 2026

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Warning – avoid Appliances Direct at all costs! My order number 54988364. Paid for delivery to the room of my choice. Arrived late in the evening and despite the fact that I paid to install and take the old one away, they refuse to take it to the apartment on the first floor and state they only deliver to the ground floor!!!! They took the machine back despite the fact they know there is venerable people in the apartment. Called the customer service they confirm that they do not deliver unless ground level!! asked me if I like to rebook the delivery? i thought I misunderstood, I said but they will come and say the same that they can not deliver to the first floor!! she replied YES. Bizarre company!!! Never again. Back to AO pleaseee”

Helpful Report

Posted 1 year ago

“Failed to deliver in the allocated morning window. Failed to notify us that the delivery was pushed back to the afternoon. Failed to locate the property. Failed to knock on the door. Failed to take my call despite 30 attempts to contact the delivery driver on their mobile. Failed to deliver on the day. They drove off! No communication. No customer service. This left my family without a cooker for the weekend. We waited in all day!!!”

Helpful Report

Posted 1 year ago

“Easy to order. Step by step information as to when the dryer will be delivered and that the driver would phone me about 30 mins before they would arrive. Driver and his mate arrived when they said, the were pleasant and courteous. Put the dyer where we wanted it, took the cardboard off so that we could see that there was no damage. As stress free delivery. Thanks to all.”

Helpful Report

Posted 1 year ago

“Ordered a washer/dryer on 17 September, took a day off on 25 to wait in for delivery only to receive a call at 9.30 to be told that it was cancelled and I’d have to wait another week. Cancelled the order only to be told I’d have to wait up to a week for my money back! Avoid”

Helpful Report

Posted 1 year ago

“Can’t complain very happy with everything”

Helpful Report

Posted 1 year ago

“Microwave was competitively priced and is working as expected. No problems with delivery which was as promised. So as to be 5 stars.”

Helpful Report

Posted 1 year ago

“Very pleased with my new tumble dryer. Lots of different programmes and dries the clothes quite quickly. A bonus to be able to put them away straight after.”

Helpful Report

Posted 1 year ago

“Bought several items over last few years. The condition is exactly as reported. If there are slight scratches or small dents they are generally hidden when installed in kitchen. Might just be tgat packaging is missing. Items are still guaranteed. Customer service excellent (but beware premium tel no),delivery on time and helpful operatives. Saves money!”

Helpful Report

Posted 1 year ago

“Super easy to order. Customer service was excellent in keeping us updated. Driver who delivered our fridge freezer was polite friendly and helpful. A credit to the company.”

Helpful Report

Posted 1 year ago

“On time delivery and good install”

Helpful Report

Posted 1 year ago

“I had to return an item and once they received it, my money was back in my account within 5 days. Only negative thing was that I had to pay return postage.”

Helpful Report

Posted 1 year ago

“Everything went according to plan, no problems at all, thank you.”

Helpful Report

Posted 1 year ago

“Delivery was a shambles and then they lost my purchase. Trying to get a refund is a nightmare and excuses are ridiculous. Don’t buy from here again”

Helpful Report

Posted 1 year ago

“I ordered an extraction hood at 4.30pm and it arrived in perfect condition at 9.45am the following morning. Considering it was the lowest price I could find, I am more than happy!”

Helpful Report

Posted 1 year ago

“Perfect one what I needed. Thanks.”

Helpful Report

Posted 1 year ago

“Very clear website to choose item required. When ordering, I could pick the day I wanted to receive my item. Got an email confirmation immediately. I also received a phone call to see if I wanted the item earlier. Then confirmation of time slot on delivery day, which they kept to. Very pleasant delivery driver. All very easy, so I am very happy.”

Helpful Report

Posted 1 year ago

“Dishwasher delivered and put in hall where I wanted it. After plumbed in 2x days later, had a fault. 3x days later took it away delivering a new one. Driver unpacked new one and used packing on old one, helping to put new one where I wanted it. I plumbed in later that day and works fine. Cannot fault very quick service, no messing about and all for no delivery charge. No stress, no argument, just cheerful service.”

Helpful Report

Posted 1 year ago

“Easy to order online. Prices are very competitive indeed. Free delivery. The item came which was a hob in very good packaging. I was concerned it could’ve been broken but it wasn’t. The delivery driver was very good and asked me for my pin, which I think is a good thing to have in place. All in all good experience. I’ll certainly use this company again.”

Helpful Report

Posted 1 year ago

“It was easier to order”

Helpful Report

Posted 1 year ago

“Service was extremely good and product was exactly as I expected. First delivered item was damaged but they were quick to replace it and I am a very satisfied customer.”

Helpful Report

Posted 1 year ago

Appliances Direct is rated 4.2 based on 6,614 reviews