I would give it a zero if that is an option. I asked for a washing machine delivery to a second floor flat with no lift. I already highlight to the customer service team over the phone multiple time for 2 delivery attempts. This is after confirmation with the driver told me that there are driver with the right trolley to do these stairs delivery as well as customers service co firmed over the phone saying the request has been communicated through to the delivery service provider for the right driver with right tool, and yet, I gave it 2 attempts for the delivery and every time, they ended up sending me a driver without those trolley and trying to propose to leave the washing on the street at ground floor where I can "pay someone else to sort out the status delivery". Honestly how difficult it is to get the right person with right tool to do a delivery service, but yet they failed to complete the task again and again. Without mentioning the company cancelled my initial order on another washing machine of my preference without giving me a reason when the product t still shows available on their website after the cancellation. Perhaps this is just a not meant to be purchase with this specific company and yet they have wasted so much of my time and effort where after almost 2 months, I still have not get a new washing installed as I was giving them chance. They successfully disappoint me again and again and I would hold my reservation if I am to order anymore appliances from them in the future. I would like to share this experience to anyone live in the UK in a flat/apparently that is not on the ground floor where lift is not available. Please avoid this company as it is just a waste of your time and effort.