Appliances Direct Reviews

Name: Appliances Direct
Address: -, - -, Derbyshire
Rating: 4.20

4.2 Rating 6,614 Reviews

80 %

of reviewers recommend Appliances Direct

4.2

Based on 6,614 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Appliances Direct:

Appliances Direct offers a wide selection of over 6000 kitchen appliances including Range Cookers, Dishwashers, Washing Machines, Ovens and Hobs, all at highly discounted prices at Appliances Direct. We offer UK wide delivery, and an unrivaled level of customer service.Appliances Direct is the new name for Trade Appliances, the latest addition to The Easycom Group, parent company of Laptops Direct, Servers Direct and Direct TVs. As one of the fastest growing online retailers in the UK, Easycom

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Appliances Direct 3 star review on 21st August 2026

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Am very happy with the delivery drive called me exactly 30 minute before arriving he very kind and and helpful he carried the freezer in my khichen on his own and he is 15 early thank you so much glad to business with you.”

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Posted 6 months ago

“Product was as described. Delivery was prompt. Small issue with missing fixings took a while to resolve but ultimately they came good. Would certainly use again.”

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Posted 6 months ago

“Customer service was first class. Easy to contact and my issue was resolved quickly and efficiently. All staff were extremely courteous and I'd like to mention Anna who could not have been more helpful. Thank you .”

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Posted 6 months ago

“Very happy great comms, delivered as booked and very efficient installation thankyou.”

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Posted 6 months ago

“07/04/2026: I called appliances direct because some parts were missing from a product. For 6 days I did not receive any messages and the parts did not arrive. 13/04/2026: I visited the appliances direct warehouse in Huddersfield where I received excellent service. The staff member found my product and completed the form for me to receive a refund for some products I did not need - an excellent service on this occasion.”

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Posted 6 months ago

“Shocking service from start to finish. Item (washing machine) Is fine But didn’t deliver when they said they would When they finally delivered, couldn’t instal so has to get someone else to do that. Has to chase refund for both.”

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Posted 6 months ago

“I paid to have quicker delivery on Friday & it didn’t arrive. Poor service”

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Posted 6 months ago

“My ordering and delivery experience was first class, unfortunately the item that I ordered was not suitable for my situation. My return was agreed and sent back with no problems and a full refund received with no delay. First class service.”

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Posted 6 months ago

“From ordering to deliver a pleasure to do business with! Have ordered several items from this company”

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Posted 6 months ago

“As ordered on website. Happy with with delivery and service”

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Posted 6 months ago

“Experience with App Dirext was ok, delivery was ok, ordering was ok. But nowhere, even in the small print, did it tell me there wouldn't be a power cable for the cooker. So I've spent all this money on a cooker I can't use as no power cable was supplied.”

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Posted 6 months ago

“Carnt thank them enough for sorting out my problem”

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Posted 6 months ago

“Arrived very late but the gents were happy and friendly, think maybe they give the couriers too many drops. But machine seems to be as described so will wait and see”

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Posted 6 months ago

“Easy to order. Delivered in a very reasonable time. Great fireplace for the price and I am delighted with it.”

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Posted 6 months ago

“Prompt delivery”

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Posted 6 months ago

“very prompt and kept getting regular updates, would highly recommend.”

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Posted 6 months ago

“Review: Exceptional Service from Appliances Direct – Christiano and Dan are Heroes! I cannot recommend Appliances Direct highly enough after the nightmare I experienced elsewhere. If you want professionalism and actual care, look no further than their delivery and installation team. The Contrast: Currys vs. Appliances Direct To give some context, I had been without a washing machine for over a week thanks to Currys. Their "professional" installation was a complete botched job that ended up flooding my kitchen. To make matters worse, I spent nearly an hour on hold just trying to get them to admit the machine was faulty. It was an incredibly stressful and disappointing experience. Above and Beyond Service Then came Christiano and Dan from Appliances Direct. From the moment they arrived to install my new machine, the vibe was completely different. They were: Highly Professional: They handled the installation with precision and care. Incredibly Friendly: Their attitude immediately put me at ease after a very long week. Truly Dedicated: This is the part that blew me away—when the machine didn’t initially perform as intended, they actually came back to my property at the end of their long day just to reassure me and make sure everything was perfect. The Result They identified the issue, fixed it patiently, and didn't leave until they were certain I was happy and the machine was running smoothly. After the chaos of the previous week, I am finally at ease. Christiano and Dan, thank you both so much! You are a credit to Appliances Direct and a total dream team. If you’re deciding where to buy your next appliance, save yourself the headache and go with these guys.”

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Posted 6 months ago

“Easy to use”

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Posted 6 months ago

“Paid for the Remove & recycle as well as the Room Of Choice & Removal Of Packaging. When delivered they didn’t fulfil any of the above , they stated they could not take the old appliance because the van didn’t have another room and that they don’t take the packaging away which contradicts the quotes service agreements. I spoke to Appliance Direct and all they could do was give me a refund on the two services which I refused as I just want the appliance and packaging removed. I am still waiting for a supervisor to call back”

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Posted 6 months ago

“Ordered online and arranged a delivery date (free delivery) we got a phone call on the day of delivery saying they would be at our house in 40 minutes so we were ready for them, they delivered and said we would get an email containing details of purchase later, so no problems.”

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Posted 6 months ago

Appliances Direct is rated 4.2 based on 6,614 reviews