Appliances Direct Reviews

Name: Appliances Direct
Address: -, - -, Derbyshire
Rating: 4.20

4.2 Rating 6,352 Reviews

80 %

of reviewers recommend Appliances Direct

4.2

Based on 6,352 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Appliances Direct:

Appliances Direct offers a wide selection of over 6000 kitchen appliances including Range Cookers, Dishwashers, Washing Machines, Ovens and Hobs, all at highly discounted prices at Appliances Direct. We offer UK wide delivery, and an unrivaled level of customer service.Appliances Direct is the new name for Trade Appliances, the latest addition to The Easycom Group, parent company of Laptops Direct, Servers Direct and Direct TVs. As one of the fastest growing online retailers in the UK, Easycom

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Appliances Direct 1 star review on 25th June 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Competitive pricing, items as described (on the refurb/checked items)”

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Posted 5 months ago

“Washing Machine arrived and up to now very happy with it. Good points: easy ordering; excellent that we could purchase a next day delivery service, and you kept us up to date with respect to despatch. The negative for us was in respect of the courier, Arrow XL. We received a couple of texts and emails from them the night before advising delivery between 10:45 and 12:45 the next day, and that we’d receive a call 30 minutes or so before arrival. By 12:45, no call, no delivery, no update from the courier. Was it still going to be delivered and if so when? I called the courier’s head office and was advised they’d call the crew and phone us back within 10 minutes. At 13:40, having had no call from the crew or call back from their head office, the delivery arrived. I advised the crew I still hadn’t disconnected the old machine because it meant I had to switch the water off for the whole house and I was waiting for the 30 minute call, it would take me 10 minutes to disconnect. The crew said they’d tried to call my mobile, but I had no missed calls AND I have call waiting should I have been on another call. The delivery into the house etc went without a hitch and the crew were quite pleasant. We had no concerns the courier did not arrive in the time interval advised. We did have concerns we were not kept up to date by the courier of the revised time of arrival AND we didn’t receive the 30 minute advance call they said they would give. We are considering ordering an American fridge freezer thru yourselves end of September and we’d hope if we do the delivery might run more smoothly.”

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Posted 5 months ago

“Ordered a smart tv needed a payment option which suited my personal situation. Courier was friendly and approachable. I was notified clearly throughout the order process. Easy and efficient. Will be using again for my next purchase. Thank you.”

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Posted 5 months ago

“The engineers kept me informed about their ETA and arrived on time. The job was completed with efficisncy and the old freezer and th packaging was taken for recycling”

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Posted 5 months ago

“Happy with ordering process and appliance however was sent 3 different times for delivery which didn’t suit as I had arranged to be at home for the first time given between 3 - 6 then the day of delivery told 12.50 which they didn’t meet then 1.30.”

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Posted 5 months ago

“I ordered a fridge freezer and paid delivery and installation. When the new fridge freezer was installed the person who installled the fridge freezer drilled a hole through my cupboard door. I have since made a complaint but they deny any liability claiming that the hole already existed which is a complete lie and I provided evidence to show that the old fridge freezer was installled in a completely different place. Plus the new fridge freezer showed that piercing through the wood. I will never use this company again. They have completely damaged my property.”

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Posted 5 months ago

“Appliance Direct were excellent from the start. Advised me on which integrated fridge freezer to buy delivery was like next day and they fitted new fridge freezer easily and professionally, and took old fridge freezer away. Price was reasonable too. Other companies, either just deliver, just fit and not deliver and others don't take away old appliances. This company does it all, the whole package that I needed. Highly recommend them. Well done. I don't often leave any reviews but Appliance Direct deserve this review. Thank you.”

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Posted 5 months ago

“I have used this company before i find they are good reasonable company who offer a professional service”

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Posted 5 months ago

“Good design, good price and delivered by two affable chaps. The two wine refrigerators are very pleasing to the eye and work well 👍😊”

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Posted 5 months ago

“Lovely fridge freezer. Chap unpacked & placed in correct place & gave good advice.”

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Posted 5 months ago

“Shocking!! - I paid for q dishwasher to be delivered, installed and the old one disconnected and recycled. The status of the order says it's been completed. However, my tenant said the delivery guys turned up and said they couldn't do it. Have I heard anything from the company? No!”

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Posted 5 months ago

“Ordered on Sunday and delivered by DPD on Monday afternoon great service all round. This is the second time I’ve used Appliance direct. So far very happy. 👍.”

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Posted 5 months ago

“No problems:trouble free communications all the time thk you”

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Posted 5 months ago

“Good company to use.”

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Posted 5 months ago

“Tumble dryer arrived promptly following placing our Order - Good service. However the dryer was badly dented to both the right and left side panels. this was discovered after being unwrapped. The top panel was also misaligned with the front panel. Not reported to Appliances Direct as urgently needed a new dryer. This is aesthetic damage and not particularly seen when in place - lets hope it does not have an adverse effect on the operation or life of the dryer!”

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Posted 5 months ago

“Bought a fridge freezer from them. Can't really fault them at all. I had to contact them twice for: 1. To get the free removal of my old appliance (because the code didn't work on the website); and 2. After delivery I noticed a TINY brown spot inside the fridge. On both occasions, they resolved things for me very quickly. Easy.”

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Posted 5 months ago

“On time and professional”

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Posted 5 months ago

“A good service. Kept me informed regarding delivery and the driver was very helpful”

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Posted 5 months ago

“So pleased with Appliances Direct, every time! Great on price, dispatch, communication, service and delivery. For me, there is no reason whatsoever to look elsewhere. Amazing job!”

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Posted 5 months ago

“Personally I could fault any of the process with my dealings with Appliances Direct. I found using the website very easy to use along with various options that were offered. It was so refreshing not to have been exposed to any sales pressuring techniques that go on in other companies. Finally, the attention to detail about the time of delivery was excellent, together with the courteous nature of the driver. First class service, and I give Appliances DIrect 20 out of 10. Thank you. Steve. A happy customer.”

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Posted 5 months ago

Appliances Direct is rated 4.2 based on 6,352 reviews