Appliances Direct Reviews

Name: Appliances Direct
Address: -, - -, Derbyshire
Rating: 4.20

4.2 Rating 6,300 Reviews

80 %

of reviewers recommend Appliances Direct

4.2

Based on 6,300 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Appliances Direct:

Appliances Direct offers a wide selection of over 6000 kitchen appliances including Range Cookers, Dishwashers, Washing Machines, Ovens and Hobs, all at highly discounted prices at Appliances Direct. We offer UK wide delivery, and an unrivaled level of customer service.Appliances Direct is the new name for Trade Appliances, the latest addition to The Easycom Group, parent company of Laptops Direct, Servers Direct and Direct TVs. As one of the fastest growing online retailers in the UK, Easycom

Visit Website

Write Your review

Tell us how Appliances Direct made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Appliances Direct 1 star review on 25th June 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good communications during delivery. Easy to order product. Product seems to be of good quality. Tracking syrem didn't work as my fridge freezer was delivered while the wagon was apparently 5 miles away lol.”

Helpful Report

Posted 5 months ago

“2 Faulty Electriq AC units and a failure to pick up the unit going back. Been a customer of Appliances Direct for many years but this is the straw that broke the camel's back. Will shop elsewhere for appliances and advise friends to do the same.”

Helpful Report

Posted 5 months ago

“Ordering the appliance went smoothly but notice of delivery was sent, on the day of delivery after I had left he house, so so it was not delivered. The next delivery attempt was abandoned because I could not provide the "Pin Number" quickly enough (3or4 minutes) so the driver left again with the appliance. There followed a further notice of delivery, I stayed in with the pin number to hand, but no delivery was made. I contacted the delivery Company with little success. I contacted Appliance Direct Customer Services and received fantastic service. I was advised that my appliance was being returned to them, a new appliance was being sent and it arrived on time. So, overall experience 4 Stars but the Courier could have improved the score.”

Helpful Report

Posted 5 months ago

“Washing machine delivered damaged. The review process is taking too long. In the meantime we are not allowed to use the washing machine, so it has blocked up our kitchen space.”

Helpful Report

Posted 5 months ago

“Fantastic service . Can’t recommend appliances direct enough.”

Helpful Report

Posted 5 months ago

“Good vale products but very difficult to contact.”

Helpful Report

Posted 5 months ago

“Our freezer arrived on time. Driver phoned ahead so we were prepared and was helpful and pleasant. So far the freezer is grest”

Helpful Report

Posted 5 months ago

“Bought a returned electric hob fitted it . Then I test it showed the fault that probably returned it the first time . Not happy . It will cost another £100 to fit a new one . Large heat ring was not inline where the plate should be.”

Helpful Report

Posted 5 months ago

“Cannot get anybody to answer phone I rang because of problems with our new air conditioning unit e mailed as well still no reply”

Helpful Report

Posted 5 months ago

“Excellent service, good communications throughout and great delivery.”

Helpful Report

Posted 5 months ago

“Excellent service and great communication”

Helpful Report

Posted 5 months ago

“The equipment was delivered extremely quickly, and is exactly as advertised which was what I needed.”

Helpful Report

Posted 5 months ago

“The item we had purchased and which was due to be delivered on Monday 16th June did not arrive. At least we were notified that it would not be delivered. Nobody contacted me to re-schedule so I contacted the delivery firm and the delivery is now set for this Saturday.”

Helpful Report

Posted 5 months ago

“Ordering was easy communication great delivery was quick and easy.. i needed to return the product as it wasn't suitable, the customer service polite and professional, pickup easy and refund was paid next day after return.. overall i will use appliances direct again”

Helpful Report

Posted 5 months ago

“Easy to deal with simple payment systems and a breeze to arrange collection”

Helpful Report

Posted 5 months ago

“Ordered an oven, collected it and went to fit at customers house only to find it was faulty. Appliances direct then after speaking to some foreign customer service i was fobbed off to the manufacturer. Now im arguing with them. Not a very good experience”

Helpful Report

Posted 5 months ago

“From start to finish simple and easy I made a mistake with something I ordered and a refund was sorted in minutes 👍🏼”

Helpful Report

Posted 5 months ago

“I bought a drinks fridge from Appliances Direct. It arrived quite quickly and their delivery driver was great, he unpacked the fridge & put it where we wanted (we had paid extra for this service) and took the packaging away. However the fridge proved to be faulty. Although it was recording a temperature of 5C our thermometer showed a temperature of 8-10C. Appliances Direct asked us to send photographic evidence, which we did. They then agreed to pick up the faulty fridge up & then provide a replacement. After some discussion they agreed to provide the new fridge & pick up the faulty one in one operation, so we could use the packaging from the new fridge to pack up the faulty one. This is where things got tricky. For this delivery they used DPD. Unfortunately the fridge didn’t arrive as promised - it turns out that DPD had lost it between 2 of its depots. Appliances Direct were great when I rang to tell them what had happened. They immediately said they would recall the missing fridge and sent us a new one straight away. Unfortunately when that one arrived the glass in its door was shattered! Again Appliances Direct were great - they sent a new one the next day which arrived in perfect condition and is working as it should.”

Helpful Report

Posted 5 months ago

“Very quick, and delivery went really well 👍”

Helpful Report

Posted 5 months ago

“Very fast and efficient delivery”

Helpful Report

Posted 5 months ago

Appliances Direct is rated 4.2 based on 6,300 reviews