Appliances Direct Reviews

Name: Appliances Direct
Address: -, - -, Derbyshire
Rating: 4.20

4.2 Rating 6,145 Reviews

80 %

of reviewers recommend Appliances Direct

4.2

Based on 6,145 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Appliances Direct:

Appliances Direct offers a wide selection of over 6000 kitchen appliances including Range Cookers, Dishwashers, Washing Machines, Ovens and Hobs, all at highly discounted prices at Appliances Direct. We offer UK wide delivery, and an unrivaled level of customer service.Appliances Direct is the new name for Trade Appliances, the latest addition to The Easycom Group, parent company of Laptops Direct, Servers Direct and Direct TVs. As one of the fastest growing online retailers in the UK, Easycom’s brand sites are well known as specialists in their chosen fields.

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Appliances Direct 5 star review on 18th July 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent service.even when the courier could not deliver my item and sent it back Appliance Direct sent out a replacement promptly.”

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Posted 4 months ago

“Ordered on line no problems informed me all the way for delivery well packed very happy with items”

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Posted 4 months ago

“The unit had obviously been returned by another customer as several screws were loose inside of the unit and the plastic bags that contain the fixings were ripped open. Several screws were also missing and one of the threads had been stripped showing the unit had been partially installed and then dismantled and reboxed. The box was not sealed which initially made me suspect that someone had already tried to install it. Very disappointing!”

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Posted 4 months ago

“Very good cordless vacuum and great price.”

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Posted 4 months ago

“On January 31, 2025 I purchased a Maytag washing machine from Appliance Direct, located at 1532 Nova Road in Daytona Beach, Florida. Unfortunately, upon delivery, the washing machine was found to be in a non-working condition. While the unit successfully powered on, it failed to perform its primary function—washing clothes. Appliance Direct scheduled a third-party service provider, RR Appliance Services, Inc., to inspect the unit. After a thorough diagnostic test, the technician confirmed that the washing machine was inoperable. The diagnosis revealed multiple error codes, indicating both hardware and software damage. During the inspection, the technician also mentioned that Appliance Direct receives the highest number of repair calls compared to other vendors. Due to the fact that I was delivered a defective and inoperable unit, I requested a full refund. However, instead of honoring my request, Appliance Direct opted to provide me with a replacement of the same model. In an effort to escalate my concerns, I submitted a written grievance to the district office of Appliance Direct. Despite this, I never received a response via phone or email. After making two follow-up calls to the store, I was finally informed that my case was under review. The lack of professionalism and failure to properly address my concerns made this an extremely frustrating experience. Based on my encounter, I would never recommend Appliance Direct to anyone. Instead, I strongly suggest purchasing appliances from reputable retailers such as Home Depot or Lowe’s, where customers can expect better service and accountability. Due to Appliance Direct’s poor handling of this matter, I have also filed a formal complaint with the Better Business Bureau (BBB) to document this issue.”

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Posted 4 months ago

“They did all they said they would.”

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Posted 5 months ago

“Great service and communication from start to finish. I was kept up to date with the progress of my order and delivery. The delivery driver was professional, helpful and respectful. Very pleased with the product and service I received”

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Posted 5 months ago

“Very good advice from the call centre - the Hisense TV recommended is excellent.”

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Posted 5 months ago

“Easy purchase online, courtesy call next day or day after confirming the delivery date and item, turned out to double up as a sales pitch for warranty on the fridge freezer, but was offered in a friendly “here’s what we have if you’re interested” way but in no way pushy or hard sold. Kept up to date by courier company as Appliance Direct had said I would, all together a happy and painless purchase. Courier company (ArrowXL) were faultless through out, done everything they said they would, delivered on day given, gave a two hour time slot on night before delivery, called 30mins before arrival. Not 2 man delivery, but 3!!. Fantastic team of gents, mindful and friendly, willing to assess access to house instead of blustering in. All in, I’ll likely use Appliances Direct again because it was so easy and hassle free.”

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Posted 5 months ago

“I had a very good experience, my radiator is quality but the light grey I had chosen looked like anthracite, I believed I was sent the wrong colour. A long story short, it was fitted prior to me seeing it, I still rang up, but did expect to be told, too late it’s on your wall. Actually, I had the opposite, ticket opened with an investigation to resolve, it was dealt with swiftly call back the next day and I was completely assured I had in fact received the correct product, I was very happy with the product and the service. (The note that I may have been cherry picked to do a review doesn’t change the fact, I am a happy customer)”

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Posted 5 months ago

“Delivered sooner than expected and a very pleasant follow up call to ensure I had got the message. Thanks for your service”

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Posted 5 months ago

“Cooker went wrong one month after warranty, and anyone would expect a cooker to last more then that amount of time, couldn't even speak to anyone about it as the phone service tells you via automated service nothing they can do, which is nonsense. No speaking to anyone or discuss options, nothing. A cooker should last more than 13 months. Awful customer service, if you can even call it that.”

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Posted 5 months ago

“Arrived within one day without any extra charge. Good product Good price.”

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Posted 5 months ago

“Delivery on time, driver very helpful.”

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Posted 5 months ago

“Brilliant, can pick a delivery date to suit you. Thanks”

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Posted 5 months ago

“Good and really really quick. Had to pay 3 pounds more. But it came next day. All good for now”

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Posted 5 months ago

“Even though there was a delay, great communication and delivery fee knocked off”

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Posted 5 months ago

“Excellent service from start to finish.”

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Posted 5 months ago

“Very pleased with our hod any for the quick response from order to delivery. Definitely purchase from you again”

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Posted 5 months ago

“Well packaged item arrived in less than 24 hours. Many thanks”

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Posted 5 months ago

Appliances Direct is rated 4.2 based on 6,145 reviews