Appliances Direct Reviews

Name: Appliances Direct
Address: -, - -, Derbyshire
Rating: 4.20

4.2 Rating 6,528 Reviews

80 %

of reviewers recommend Appliances Direct

4.2

Based on 6,528 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Appliances Direct:

Appliances Direct offers a wide selection of over 6000 kitchen appliances including Range Cookers, Dishwashers, Washing Machines, Ovens and Hobs, all at highly discounted prices at Appliances Direct. We offer UK wide delivery, and an unrivaled level of customer service.Appliances Direct is the new name for Trade Appliances, the latest addition to The Easycom Group, parent company of Laptops Direct, Servers Direct and Direct TVs. As one of the fastest growing online retailers in the UK, Easycom

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Appliances Direct 1 star review on 25th June 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Quick response to order. Delivery next day with very efficient installation of new washing machine and removing the old one.”

Helpful Report

Posted 4 months ago

“Waited over 3 mths for my rads changes delivery date mid week from a saturday to a Thursday my wife had to struggle with 2x big rads into the house”

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Posted 4 months ago

“I ordered my BBQ with a cover. The cover wasn’t in the box. I called and there was no issue at all and the guy sent one out and informed me it the next day. Fantastic service. Will buy from the again.”

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Posted 4 months ago

“Very disappointing. After waiting 3 weeks for my washing machine to be delivered, I was informed at 21:30 the night before delivery that there was now a delay. The message stated that I would be informed by 15:00 the next day of a new delivery date. I did not receive an update by this time and on calling was told that I would now need to wait at least another 2 weeks for delivery! So 5 weeks without a working washing machine. There has been no attempt to rectify this situation, other than offering a £10 off voucher, which is pretty useless to me, as I am unlikely to use the company again if this is the service they provide.”

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Posted 4 months ago

“Had a problem with the microwave function in my Rusel Hobbs oven. It was only a few months old. Appliances Direct replaced it with a new one. Very happy with the service. Thank you”

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Posted 4 months ago

“Avoid this company, Over £3500 spent with them and the oven arrived dented and they refuse to replace. Now going down claim backs with bank and then small claims/trading standards. : ( AVOID”

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Posted 4 months ago

“Item arrived dented, with the box also dented. Plug prong had been knocked off and damaged in transit. I am still fighting for a replacement. Originally I was asked to upload photos and did so within an hour. I was told via email and phone call to expect a response in 24 hours, which I did not receive. I then called back 2 days later, the operator had not reviewed the case or pictures but offered to have the item collected in a few days. A replacement could then be shipped after, increasing yhr time for the whole ordeal. I also am only able to accept deliveries on my one work from home day, which I had planned the original delivery for. Customer service is poor and operators seem confused. Asked same questions multiple times after waiting 15 minutes to get through and being placed on hold for an extended period of time. Ended with them saying they can’t replace is as their stock is now gone. Skip the hassle and buy from a trusted retailer. Avoid.”

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Posted 4 months ago

“Great website to use and great communication regarding our order.”

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Posted 4 months ago

“Purchased dishwasher, broken part and following Numerous contacts by email and phone they just said not replacing. Its been referred to trading standards as how else do You deal with this attitude. They did offer me £20 but i Just want faulty part replaced but they said no”

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Posted 4 months ago

“It was a good price a fast delivery and I'm very happy to have used Appliances Direct and will use again when needed thanks”

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Posted 4 months ago

“Service is very good.”

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Posted 4 months ago

“Excellent service , product was delivered the next day , even though it said it would take a week . I had the option to pay for next day delivery but I declined this as it would have eaten in to the saving I made compared to sites . Not opened parcel yet as it’s a present for my partner”

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Posted 4 months ago

“Great service delivered on time next day would recommend this company”

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Posted 4 months ago

“Excellent service very quick delivery very pleased”

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Posted 4 months ago

“I had a very good experience with Appliances Direct. I had to return an appliance because it differed from its rather ambiguous product information (which appeared to be universal across different supplier websites so probably came from the manufacturer), and ordered a different appliance in return. It was an absolutely hassle free experience, with the exchange expedited in order to meet my electrician booking. Customer service were lovely and went out of their way to be helpful, clearly describing next steps along the way. Lovely delivery staff too. I would certainly use them again and would recommend them based on my personal experience.”

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Posted 4 months ago

“Appliance arrived when stated and in excellent condition. Not fitted and tested yet but I am sure all will be well.”

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Posted 4 months ago

“Appliance delivered when stated, kept up to date via email throughout the process. Appliance as described on website and in my view value for money.”

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Posted 4 months ago

“I had used Appliances Direct before so had no problem looking again on their site. Web site is easy to navigate and has plenty of choices to suit people's personal preferences and budgets. I ordered my product and was kept informed via email at every stage. Item was delivered the next day and all was in order.”

Helpful Report

Posted 5 months ago

“Item was out of stock everywhere else so I chose to use Appliances Directly for the first time. I was a little dubious but didn’t need to be - communication was good, delivery took place on the date I selected and the time given, and I was updated throughout the process. A great service overall.”

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Posted 5 months ago

“Ordering easy. BBQ arrived within estimated time of arrival. Nice delivery driver who wheeled box into garage. Haven't put BBQ together yet but cursory check shows no scratches or dents. So far so good!”

Helpful Report

Posted 5 months ago

Appliances Direct is rated 4.2 based on 6,528 reviews