Appliances Direct Reviews

Name: Appliances Direct
Address: -, - -, Derbyshire
Rating: 4.20

4.2 Rating 6,528 Reviews

80 %

of reviewers recommend Appliances Direct

4.2

Based on 6,528 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Appliances Direct:

Appliances Direct offers a wide selection of over 6000 kitchen appliances including Range Cookers, Dishwashers, Washing Machines, Ovens and Hobs, all at highly discounted prices at Appliances Direct. We offer UK wide delivery, and an unrivaled level of customer service.Appliances Direct is the new name for Trade Appliances, the latest addition to The Easycom Group, parent company of Laptops Direct, Servers Direct and Direct TVs. As one of the fastest growing online retailers in the UK, Easycom

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Appliances Direct 1 star review on 25th June 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The packaging of my oven was appalling leading to some superficial damage which to their credit, the company quickly compensated me for. Dealing with the company on the phone and via email was very easy, but they really should sort out packaging, especially with large expensive items.”

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Posted 2 months ago

“Very happy with delivery of our microwave Thankyou.”

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Posted 2 months ago

“Quick delivery and installation just when I needed it, next day delivery can’t complain”

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Posted 2 months ago

“Helpful as always and the delivery guys were exceptional. Used this company several times and good prices and good service every time.”

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Posted 2 months ago

“They were the cheapest on line and the delivery came within 4 days of ordering. Can’t fault them”

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Posted 2 months ago

“We ordered the Abode Gatsby Mixer tap from Screwfix but it arrived on Thursday and was wonky/ not fit for use. We had the plumber booked for Saturday morning and were in a massive panic about sourcing a replacement. By the time we realised the issue, the majority of retailers that stocked the same tap had gone past the cut off for next day or delivery. Luckily I found the same tap stocked on Appliances Direct which had a much later next day delivery cut off of 9.30pm. I immediately purchased as it was about 9.15pm, the order went through smoothly, and by 12pm the next day the tap was delivered and was ready to fit! I appreciate the wonky tap issue is to do with the manufacturer, but without the incredibly quick turnaround from Appliances Direct we wouldn’t have made the deadline to purchase materials or been able to fit our dream tap - thank you!!”

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Posted 2 months ago

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Posted 2 months ago

“We had a issue with the smart phone, we ordered from them. Contacted Customer Services very helpful. Everything has been sorted.”

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Posted 2 months ago

“Well they have been excellent and yes I am a real reviewer! New hotpoint washer failed to spin after just 3 weeks, phone call at 330pm to AD and they could not have been more helpful. A new machine and collection of original one happened THE NEXT DAY. Absolutely brilliant, it’s the sort of service, phone call, listening, solving the problem, fast resolution, that other companies should learn from. Let’s hope it’s what they continue to do because I would certainly buy from them again.”

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Posted 2 months ago

“I ordered a microwave that was not operating as intended from the get go. I got in touch with Appliances Direct and explained the situation. All I can really say, is that it was handled extremely effectively and efficiently, as the microwave was picked up and the replacement was delivered the following day. If that is not great service, then I do not know what is.”

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Posted 3 months ago

“Great price for the equipment and deliver was an issue however it wasn't the suppliers fault but this was changed and it was delivered the next day . overall excellent service.”

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Posted 3 months ago

“Everything as expected and on time and very well informed”

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Posted 3 months ago

“Used this company several times and always impressed.prices are very competitive hence the purchases 😏customer service is exceptional and delivery guys are great.would i reccomend this company absolutely 💯.”

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Posted 3 months ago

“Great quality product, excellent price, delivery extremely quick and guys that fetched it were very polite.”

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Posted 3 months ago

“Am very happy with the delivery drive called me exactly 30 minute before arriving he very kind and and helpful he carried the freezer in my khichen on his own and he is 15 early thank you so much glad to business with you.”

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Posted 3 months ago

“Product was as described. Delivery was prompt. Small issue with missing fixings took a while to resolve but ultimately they came good. Would certainly use again.”

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Posted 3 months ago

“Customer service was first class. Easy to contact and my issue was resolved quickly and efficiently. All staff were extremely courteous and I'd like to mention Anna who could not have been more helpful. Thank you .”

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Posted 3 months ago

“Very happy great comms, delivered as booked and very efficient installation thankyou.”

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Posted 3 months ago

“07/04/2026: I called appliances direct because some parts were missing from a product. For 6 days I did not receive any messages and the parts did not arrive. 13/04/2026: I visited the appliances direct warehouse in Huddersfield where I received excellent service. The staff member found my product and completed the form for me to receive a refund for some products I did not need - an excellent service on this occasion.”

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Posted 3 months ago

“Shocking service from start to finish. Item (washing machine) Is fine But didn’t deliver when they said they would When they finally delivered, couldn’t instal so has to get someone else to do that. Has to chase refund for both.”

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Posted 3 months ago

Appliances Direct is rated 4.2 based on 6,528 reviews