Appliances Direct Reviews

Name: Appliances Direct
Address: -, - -, Derbyshire
Rating: 4.20

4.2 Rating 6,188 Reviews

80 %

of reviewers recommend Appliances Direct

4.2

Based on 6,188 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Appliances Direct:

Appliances Direct offers a wide selection of over 6000 kitchen appliances including Range Cookers, Dishwashers, Washing Machines, Ovens and Hobs, all at highly discounted prices at Appliances Direct. We offer UK wide delivery, and an unrivaled level of customer service.Appliances Direct is the new name for Trade Appliances, the latest addition to The Easycom Group, parent company of Laptops Direct, Servers Direct and Direct TVs. As one of the fastest growing online retailers in the UK, Easycom

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Appliances Direct 1 star review on 25th June 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The item we had purchased and which was due to be delivered on Monday 16th June did not arrive. At least we were notified that it would not be delivered. Nobody contacted me to re-schedule so I contacted the delivery firm and the delivery is now set for this Saturday.”

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Posted 2 months ago

“Ordering was easy communication great delivery was quick and easy.. i needed to return the product as it wasn't suitable, the customer service polite and professional, pickup easy and refund was paid next day after return.. overall i will use appliances direct again”

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Posted 2 months ago

“Easy to deal with simple payment systems and a breeze to arrange collection”

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Posted 2 months ago

“Ordered an oven, collected it and went to fit at customers house only to find it was faulty. Appliances direct then after speaking to some foreign customer service i was fobbed off to the manufacturer. Now im arguing with them. Not a very good experience”

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Posted 2 months ago

“From start to finish simple and easy I made a mistake with something I ordered and a refund was sorted in minutes 👍🏼”

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Posted 2 months ago

“I bought a drinks fridge from Appliances Direct. It arrived quite quickly and their delivery driver was great, he unpacked the fridge & put it where we wanted (we had paid extra for this service) and took the packaging away. However the fridge proved to be faulty. Although it was recording a temperature of 5C our thermometer showed a temperature of 8-10C. Appliances Direct asked us to send photographic evidence, which we did. They then agreed to pick up the faulty fridge up & then provide a replacement. After some discussion they agreed to provide the new fridge & pick up the faulty one in one operation, so we could use the packaging from the new fridge to pack up the faulty one. This is where things got tricky. For this delivery they used DPD. Unfortunately the fridge didn’t arrive as promised - it turns out that DPD had lost it between 2 of its depots. Appliances Direct were great when I rang to tell them what had happened. They immediately said they would recall the missing fridge and sent us a new one straight away. Unfortunately when that one arrived the glass in its door was shattered! Again Appliances Direct were great - they sent a new one the next day which arrived in perfect condition and is working as it should.”

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Posted 2 months ago

“Very quick, and delivery went really well 👍”

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Posted 2 months ago

“Very fast and efficient delivery”

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Posted 2 months ago

“Good prices, next day delivery, good product”

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Posted 2 months ago

“Prompt and correct”

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Posted 2 months ago

“Easy to order and fast delivery”

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Posted 2 months ago

“No Complaints, got a time slot, delivered quickly and safely, as I'm older the delivery driver even took it upstairs for me due to it being heavy.”

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Posted 2 months ago

“Great price. Great delivery. All round Great service”

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Posted 3 months ago

“The product that's been delivered doesn't look like the picture of what I've ordered. The picture looks like a brushed gold but the 1 I've recieved is shiny gold which doesn't go with our other things in the room. Now im either stuck with it or got to arrange a very difficult returns process. I won't be using this company again”

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Posted 3 months ago

“Quick service, great products and also received a call to confirm what to do for delivery. Highly recommend”

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Posted 3 months ago

“Efficient, responsive and helpful. High standared of customer service.”

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Posted 3 months ago

“When purchasing the item I was told could pick up two days later in Huddersfield. Drove over on the day to be told it wasn't in the depot. But the lady on the desk was so helpful she arrange for it to be directed to my home address for the next day. So better customer service face to face.”

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Posted 3 months ago

“The Samsung QLED TV was at a very good price - the phone was more of an average price. Arranged a nominated day delivery and this was exactly on time. The two packages arrived in perfect condition. So very good value overall.”

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Posted 3 months ago

“A very good service, I'd recommend it to a friend. And family delivered on time”

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Posted 3 months ago

“Not good , flooring damaged by driver who denied doing it .not very helpful when complaining.”

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Posted 3 months ago

Appliances Direct is rated 4.2 based on 6,188 reviews