Appliances Direct Reviews

Name: Appliances Direct
Address: -, - -, Derbyshire
Rating: 4.20

4.2 Rating 6,614 Reviews

80 %

of reviewers recommend Appliances Direct

4.2

Based on 6,614 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Appliances Direct:

Appliances Direct offers a wide selection of over 6000 kitchen appliances including Range Cookers, Dishwashers, Washing Machines, Ovens and Hobs, all at highly discounted prices at Appliances Direct. We offer UK wide delivery, and an unrivaled level of customer service.Appliances Direct is the new name for Trade Appliances, the latest addition to The Easycom Group, parent company of Laptops Direct, Servers Direct and Direct TVs. As one of the fastest growing online retailers in the UK, Easycom

Visit Website

Write Your review

Tell us how Appliances Direct made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Appliances Direct 3 star review on 21st August 2026

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Integrated fridge freezer delivered and installed. When they left I opened the fridge to clean it and the shelves were all jammed in, the back was dented and split. Customer services got it taken out next day. I called them to find out when the replacement was coming, it hadn't been arranged. Arranged for new one, it came on a one man delivery only, no fitting. Lucky he was a good guy and used a few tools he had and some of mine to install it. Told me the first ones hadn't done the sliding hinge properly and the doors would never have closed. Would never pay AD for installment of anything again.”

Helpful Report

Posted 2 months ago

“Customer service was great, I just wish that I hadn’t needed to contact them 😢”

Helpful Report

Posted 2 months ago

“Good value for money staff was friendly”

Helpful Report

Posted 2 months ago

“I bought some air conditioning units. First they showed in stock, and they actually were, which in this time is fantastic. Delivery was next day, just like they promised, which was also great. Overall I’m extremely happy with their service and the competitive prices they offer. I’m a real customer too, two orders not just one, and will definitely use again.”

Helpful Report

Posted 2 months ago

“Great competitive price and quick delivery”

Helpful Report

Posted 2 months ago

“Super quick delivery. Received exactly as described”

Helpful Report

Posted 2 months ago

“Very easy to order from and next day delivery arrived by dinner time will definitely use again”

Helpful Report

Posted 2 months ago

“Appliances direct should be renamed disasters direct right from the start customer services most unhelpful facility to claim an offered 5% discount couldn't be activated someone called Iqeb was most unhelpful and bluntly short ,I couldnt track my order was told delivery company couldn't be tracked Delivery driver started to moan as soon as I opened the door Taking old appliance away he fought to get it out as he had it the wrong way round ,ripped the pipe of the compressor flooding cooling fluid all over utility floor ,left the new appliance on the pavement outside drove off still moaning an complaining what a bloody fiasco”

Helpful Report

Posted 2 months ago

“Excellent service and very fast delivery with accurate information throughout the process.”

Helpful Report

Posted 3 months ago

“Competitively priced, fast dispatch using a next day Courier signed for delivery service. I’ll be back! Again!!”

Helpful Report

Posted 3 months ago

“Answer to the question what went wrong ? Pretty much everything. I confirmed my new address with them .They delivered to my old address and left my order on the pavement outside.This was causing a safety issues as well as totally open to theft.When I contacted them they could not even tell when it would be moved .As a result I had to get in my car and get it myself.Good job I did as I have still heard nothing from them”

Helpful Report

Posted 3 months ago

“Very happy. Excellent service especially the very helpful delivery and removal.”

Helpful Report

Posted 3 months ago

“Good price, easy ordering, free delivery if you are not in a hurry, excellent customer service and communications.”

Helpful Report

Posted 3 months ago

“Very satisfied”

Helpful Report

Posted 3 months ago

“Incredible service delivered within 24 hours”

Helpful Report

Posted 3 months ago

“Was looking for an indesit product their website transferred me to appliances, product good price and included delivery. Arranged day and time drivers on time , friendly and helpful . No problems upto now with product”

Helpful Report

Posted 3 months ago

“We were sble to get same microwave that we got 6 years ago so could still fit into unit”

Helpful Report

Posted 3 months ago

“Great service and excellent product 👍🏻”

Helpful Report

Posted 3 months ago

“Fantastic service Removal men brilliant removed old fridge freezer packaging small charge Special mention to online advisor John Marr Great all round service”

Helpful Report

Posted 3 months ago

“Extremely helpful sales staff. Efficient service and prompt delivery.”

Helpful Report

Posted 3 months ago

Appliances Direct is rated 4.2 based on 6,614 reviews