Appliances Direct Reviews

Name: Appliances Direct
Address: -, - -, Derbyshire
Rating: 4.20

4.2 Rating 6,300 Reviews

80 %

of reviewers recommend Appliances Direct

4.2

Based on 6,300 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Appliances Direct:

Appliances Direct offers a wide selection of over 6000 kitchen appliances including Range Cookers, Dishwashers, Washing Machines, Ovens and Hobs, all at highly discounted prices at Appliances Direct. We offer UK wide delivery, and an unrivaled level of customer service.Appliances Direct is the new name for Trade Appliances, the latest addition to The Easycom Group, parent company of Laptops Direct, Servers Direct and Direct TVs. As one of the fastest growing online retailers in the UK, Easycom

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Appliances Direct 1 star review on 25th June 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Delivery man was fine. Came on his own! Which was not acceptable! So had to leave the washing machine at my back gate. Washing machine was fine as expected! But the delivery experience was awfull. 2 men should be on ALL deliveries!”

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Posted 2 months ago

“Great company, great guality products and great prices. The service was excellent and delivery was bang on,you couldn’t get better service, I will definitely recommend them to all my friends”

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Posted 2 months ago

“Good information regarding the delivery...item delivered at the time quoted ....delivery guys very friendly ....overall great price and experience from ordering to delivery”

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Posted 2 months ago

“Excellent service”

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Posted 2 months ago

“My tumble dryer has arrived damaged. Have reached out to them for a replacement…..waiting on a response”

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Posted 2 months ago

“The delivery was fast and the worker did a great job ty”

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Posted 2 months ago

“Warning – avoid Appliances Direct at all costs! My order number 54988364. Paid for delivery to the room of my choice. Arrived late in the evening and despite the fact that I paid to install and take the old one away, they refuse to take it to the apartment on the first floor and state they only deliver to the ground floor!!!! They took the machine back despite the fact they know there is venerable people in the apartment. Called the customer service they confirm that they do not deliver unless ground level!! asked me if I like to rebook the delivery? i thought I misunderstood, I said but they will come and say the same that they can not deliver to the first floor!! she replied YES. Bizarre company!!! Never again. Back to AO pleaseee”

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Posted 2 months ago

“Failed to deliver in the allocated morning window. Failed to notify us that the delivery was pushed back to the afternoon. Failed to locate the property. Failed to knock on the door. Failed to take my call despite 30 attempts to contact the delivery driver on their mobile. Failed to deliver on the day. They drove off! No communication. No customer service. This left my family without a cooker for the weekend. We waited in all day!!!”

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Posted 2 months ago

“Easy to order. Step by step information as to when the dryer will be delivered and that the driver would phone me about 30 mins before they would arrive. Driver and his mate arrived when they said, the were pleasant and courteous. Put the dyer where we wanted it, took the cardboard off so that we could see that there was no damage. As stress free delivery. Thanks to all.”

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Posted 2 months ago

“Ordered a washer/dryer on 17 September, took a day off on 25 to wait in for delivery only to receive a call at 9.30 to be told that it was cancelled and I’d have to wait another week. Cancelled the order only to be told I’d have to wait up to a week for my money back! Avoid”

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Posted 2 months ago

“Can’t complain very happy with everything”

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Posted 2 months ago

“Microwave was competitively priced and is working as expected. No problems with delivery which was as promised. So as to be 5 stars.”

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Posted 2 months ago

“Very pleased with my new tumble dryer. Lots of different programmes and dries the clothes quite quickly. A bonus to be able to put them away straight after.”

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Posted 2 months ago

“Bought several items over last few years. The condition is exactly as reported. If there are slight scratches or small dents they are generally hidden when installed in kitchen. Might just be tgat packaging is missing. Items are still guaranteed. Customer service excellent (but beware premium tel no),delivery on time and helpful operatives. Saves money!”

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Posted 2 months ago

“Super easy to order. Customer service was excellent in keeping us updated. Driver who delivered our fridge freezer was polite friendly and helpful. A credit to the company.”

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Posted 2 months ago

“On time delivery and good install”

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Posted 2 months ago

“I had to return an item and once they received it, my money was back in my account within 5 days. Only negative thing was that I had to pay return postage.”

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Posted 2 months ago

“Everything went according to plan, no problems at all, thank you.”

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Posted 2 months ago

“Delivery was a shambles and then they lost my purchase. Trying to get a refund is a nightmare and excuses are ridiculous. Don’t buy from here again”

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Posted 2 months ago

“I ordered an extraction hood at 4.30pm and it arrived in perfect condition at 9.45am the following morning. Considering it was the lowest price I could find, I am more than happy!”

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Posted 2 months ago

Appliances Direct is rated 4.2 based on 6,300 reviews