ao.com Reviews

“ Ordered a phone through AO which was over £700. It wasn’t delivered I had to fight for a refund. Even though they admitted the phone wasn’t delivered. They wanted me to wait until they had conducted an investigation with the courier’s DPD. This is illegal and the company shouldn’t be trusted. DO NOT BUY FROM AO ”

“ Supplied me with a damaged cooker, rescheduled to redeliver a perfect one in a weeks time, received a phone call the day before informing me all the same cookers they have on stock have the same damage. Making me wait 3-5 days for a refund 🤔 The quality control is non existent, paid over 2 weeks ago and not willing to escalate a refund! ”

“ I later spoke to a polite representative who apologised and assured me that a full refund would be approved immediately if I arranged for a carpenter to fix the damage and submitted an invoice, especially if it was over £150. ”

“ Been offered a 55%of goods value refund on the back of my experience, so now have the hassle of having to take them through the courts to uphold my rights and the consumer act 2015. ”

“ Fitted a gas oven that leaked gas. "Gas safe" engineer didn't test for gas. Had to enlist help from British Gas, who told me to go to hospital for CO poisoning (photo attached). Now AO won't even refund me in full for British Gas's visit. This has gone on weeks. They are dangerous and incompetent **DO NOT USE THEM** ”

“ I also purchased 5 star membership as this would reduce the cost of installation, but when requesting a refund for this I was refused. ”

“ AO issued a refund, but that is not an acceptable solution — we still need the appliance delivered and installed as originally paid for. ”

“ I have a full refund but advise unless you have a modern house A0 is not for you. ”

“ Great if everything is ok but if your product is faulty no help at all. They provide the manufacturers details and tell you to deal with them. I bought Google ear buds for a Christmas gift, they don't work and I have to pay for another set before Google America will replace then hope for a refund. Really put me off ever using them again. ”

“ If I could, I will leave rating as 0. The worst company to deal with, really unfriendly customer service team. Their driver broke the washing machine while brining it in , now I have no machine for another 3 days and there would not offer any compensation for this until the new deliery is complete and I have to call them again if I want any compensation, they would not automatically refund connection/disconnection charge as a good will. ”