“Bought a parasol from their eBay shop (not a cheap one), first one came scratched and rusty, so they sent a courier to collect and replace. The second was also scratched and rusty! Ended up taking a partial refund and painting it myself to save time and grief.
1 week over the 1 year warranty, although the parasol had only been used 6 times it snapped.
I informed Aquatix, who were grateful and said that it had snapped in a place they would not expect it to, and would replace it free of charge, great!
A week later nothing, so then comes the messaging thread of lie after lie, it was picked up from them but not scanned, the usual driver was off, bla bla bla...
I realised I was being given the run around so just gave up.
The thing is, if the seller had just said at the beginning, really sorry, it's out of warranty, but here's 10% off a new one, he'd have had some more money in his pocket, I'd have a new parasol, everyone would be happy!
But no, he had to LIE TO ME!
So, my advice, avoid this company, on their website and on eBay!”
“Purchased a pond via Amazon but it was poor quality and the side caved in when filled. The company sent a prepaid return label for Royal Mail but they would not accept it because it exceeded their maximum size guidelines. Informed the company who then said it was my responsibility to find a courier that would take it and pay the costs.
The attitude of their customer service is shocking. Very rude, unprofessional and unhelpful. Be aware before buying from this dubious company.”
“Attitude and products not fit for purposes.
Been taken for a ride twice by them as forgot to check the product seller on amazon
They make things difficult to return products!”
“I bought a Bermuda 'Topping Up' Pond Pixie from Aquatix-2u that does not allow water to flow through it. Clearly the tubing is blocked in some way but they don't want to know!”
“Excellent. I highly recommend Aquatix-2u. I ordered fish food, which had a long best before date on it, and the postage was very quick (ordered on the 7th November and was delivered on the 9th).”
