“I was very disappointed with these Arc’teryx shoes. After only a short wear, they gave me extremely painful blisters that even started bleeding. For such an expensive brand, I expected comfort and quality, but the design is very harsh on the feet.
What made the experience even worse was the company’s response. When I went back to the store, they told me that “these shoes are not for everyone” and did nothing to help. For a premium brand, that kind of customer service is unacceptable. I feel like I wasted my money and would not recommend these shoes if you value comfort, support, and good customer care.”
“Excellent product at a very good cost.Company sent regular email updates on the progress of the delivery,delivered exactly when they said.I will soon be ordering more from them.”
“Customer service is exceptional. They truly stand by their warranty standards. I bought a pair of Alpha AR pants which I ripped during a climbing expedition. I sent the pants for repairs, and the support personnel found defects with the GoreTex unrelated to the repair request. They offered to replace the pants with a new one (I opted in to upgrade mine to an alpha SV which they were okay with)”
