“My recent experience at Ardene was extremely disappointing. I attempted to return an item that had a small stain already present when I purchased it. At the cash register, CATHERINE immediately refused the return, insisting the stain was my doing. Despite explaining that it was already there, she continued to tell me sorry we can’t not return despite having the original bill.
She then called GEORGIA over to confirm the decision. GEORGIA also dismissed my explanation without any real effort to understand the situation. SHE KEPT TELLING ME sorry we can’t do anything about it. You need to call customer service.I was treated as if I was trying to deceive the store and the store policy. Catherine continued to speak to me in a way that felt accusatory and disrespectful, escalating my frustration.
She instructed me to call Customer Service, where I waited on hold for 35 minutes. While waiting online, Georgia told me that the supervisor refused my return she also refused to tell me the name of the . Thankfully, Anna from Customer Service was the complete opposite—calm, patient, professional, and understanding. She took the time to listen and finally resolved the situation by issuing my credit. Her service was exactly what you expect from a large, reputable company.
It is incredibly disappointing that frontline employees like Catherine and Georgia make customers feel blamed and disrespected, especially when an issue is not the customer’s fault. A company as big as Ardene should ensure that staff treat customers with fairness and professionalism.
I hope this feedback leads to proper training and improvement, because no customer should walk away feeling attacked or dismissed the way I did.”
“Shipping was fast!
Gotta say though, their sizes are way off...I usually wear a sm-med randomly the size 9 jeans I bought (I tend to buy a 7 in other stores) fit nicely...the med pyjama bottoms were more like an xs? Probably this store should be marketing their sizes as 'Youth' just because obviously teenagers have different bodies than grown adults...and anymore people don't "dress their age" so this is a factor worth considering for their marketing team. Anyhow, the quality isn't bad at all really...and if you just keep in mind you need to order a size or two up, you should be fine. Still giving a lower rating just because I feel that this detail is ignored on their webpage and could be a real cause for concern if you're ordering online for example.”
“I'm glad that I read the reviews to see that I'm not the only one that had a problem with their shoe sizing! I bought a size 10 pair & I'm normally between a 9-10, but these were so damn small I could barely even get my foot into them! I've never once had to buy bigger than a size 10! They have really nice shoes, but be sure to buy at least an entire size larger then you normally wear. Very inaccurate sizes. I do have wide feet, but the width wasn't even the issue. They were just tiny overall. I felt like I was trying on a pair of my daughter's shoes, that's how small they fit. Ridiculous. Sadly, I misplaced my receipt. Bought at Ocean State Job Lot in Massachusetts.”
