“I absolutely love this brand. The staff were really helpful in helping me choose the right fabric and style of sofa. My order arrived on time and is exactly what I wanted. Thank you.
Would definitely recommend a visit to the showroom.”
“I've been dealing with Arlo & Jacob's appalling customer service since March — after we ordered a sofa from their outlet and it never arrived (they went into liquidation and didn't inform us, but did take the money). After we managed to get a refund through some difficultly, we decided to go ahead with the sofa purchase after they were back in business (hoping it was new management) but again, there was pretty poor communication about delivery times. When it did arrive, it looked beautiful, but a narrow long tear quickly appeared in the couch's "premium" fabric (under the large seat cushion so not somewhere we would even been touching ourselves). It looks like as if the fabric just gave way and split. Of course, no reply from customer service. We expected bad customer service the second time around, but I did believe the couches would be quality — turns out we were mistaken. For the amount of money we paid for it, it's incredibly disappointing and I would warn anyone thinking or buying Arlon and Jacob to refrain. It's not worth the headache, and certainly not worth the money.”
“I was considering purchasing a sofa from Arlo and Jacob, I was until I read the article in yesterdays Sunday Times. What appalling treatment of a customer. I certainly would not be paying in money to this company. Terrible treatment, plain dishonest.”
