Hi Anthony,
Thank you for sharing your feedback. I'm sorry to hear that you experienced delays in finding a booster when you needed a time-sensitive item. This isn't the level of service we aim to provide, normally our average wait time is below 1 hour.
We're continuously working to improve our delivery times and service quality. If you'd like, we'd love to discuss your experience further to understand how we can avoid this in the future. Please reach out to us at support@armadaboost.com, and we'll be happy to assist you.
Thank you for your understanding, and we hope to have the opportunity to serve you better next time.
Best regards,
Sarah, the Customer Satisfaction Officer
“They cancelled my order without telling me and tried to steal my bonus points. Had I not asked, they probably would have because they had to ask their manager just to give them back LOL. Cancelled my order on the premise they didn't have a runner readily available? I thought legitimate operations could backorder and let your transaction sit until it is served, not cancel it immediately without asking if you will wait or not.
They tied my assets up for 2 days in a refund they didn't authorize with me. Apparently if you order from them this is a pretty normal thing you have to deal with because the support specialist seemed to ignore me when I asked if they did this alot for 10 minutes, than told me to be patient.
I'll be patient waiting on my refund thanks.”
Hi Noctula,
Thank you for sharing your feedback. We're sorry to hear about the experience you had with your order and the issues surrounding your bonus points. I'd like to clarify that bonus points are our special internal currency used to reward customers for their return business; we would never attempt to withhold or steal customer assets.
Regarding the cancellation, your order was immediately refunded because we couldn't fulfill it as quickly as we'd like, and we wanted to avoid causing more inconvenience. We do our best to communicate clearly with our customers. We also understand that the delay in processing refunds can be frustrating, but I assure you that we send the refunds immediately and any delay if caused is by the receiving bank.
We understand your frustration and hope the refund process goes smoothly. If you have any further questions or need more assistance, please feel free to reach out to our customer support team at support@armadaboost.com.
Best regards,
Sarah
Customer Satisfaction Officer
“Just wanted to say how impressed I was with ArmadaBoost's service. They delivered my order incredibly fast and kept me informed throughout the process. Communication was excellent, and everything went smoothly. Highly recommend them for anyone looking for a reliable and efficient boosting service.”
“Legit and worth it with all the deals/points you get and can use to get money off on other orders, and their pretty good with communication and delivery quickness.”
“I'm very impressed with the professionalism and integrity from ArmadaBoost. Tony (their customer service guy) was excellent, and easily reachable seemingly 24/7. I was fairly nervous to give my account login details to strangers due to the possibility of a ban or account theft, but they did exactly what I asked without issue and were very communicative. My only minor gripe would be that the extra money I paid to get a priority start on one of my jobs didn't seem to have any effect, as I waited a couple days for much progress. Overall though, I recommend ArmadaBoost over any of the other similar sites available.”
“I didn't think something like this was possible, I am very happy with that team and especially with the great attention I received from Tony, he was very patient and professional, he kept me informed all the time, don't be afraid when they ask for information In order to assist them, you can give them to them without any problem IT IS NOT A SCAM☆☆☆☆☆”
“Good team build players who can help you out where you need them. Took a trial run got my gear i wanted now its time to :) play! Thank you very much for the run and help !”
