“They cancelled my order without telling me and tried to steal my bonus points. Had I not asked, they probably would have because they had to ask their manager just to give them back LOL. Cancelled my order on the premise they didn't have a runner readily available? I thought legitimate operations could backorder and let your transaction sit until it is served, not cancel it immediately without asking if you will wait or not.
They tied my assets up for 2 days in a refund they didn't authorize with me. Apparently if you order from them this is a pretty normal thing you have to deal with because the support specialist seemed to ignore me when I asked if they did this alot for 10 minutes, than told me to be patient.
I'll be patient waiting on my refund thanks.”
Hi Noctula,
Thank you for sharing your feedback. We're sorry to hear about the experience you had with your order and the issues surrounding your bonus points. I'd like to clarify that bonus points are our special internal currency used to reward customers for their return business; we would never attempt to withhold or steal customer assets.
Regarding the cancellation, your order was immediately refunded because we couldn't fulfill it as quickly as we'd like, and we wanted to avoid causing more inconvenience. We do our best to communicate clearly with our customers. We also understand that the delay in processing refunds can be frustrating, but I assure you that we send the refunds immediately and any delay if caused is by the receiving bank.
We understand your frustration and hope the refund process goes smoothly. If you have any further questions or need more assistance, please feel free to reach out to our customer support team at support@armadaboost.com.
Best regards,
Sarah
Customer Satisfaction Officer
