“Bought a Alston Emelia sofa
And chair
The cushions on back of sofa have gone down very quickly after 5 months
I notify the store put a complaint in a person phoned and said put cushion on floor and stand on them I was mortified
Have had a technical out can't see anything wrong for such a respectable company I am really dissapointed I have had wardrobes from there previously no problem”
“I purchased two sofas which were delivered in April 2023. From the day they were delivered they gave off a smell. I thought it would settle down, but as the months went on the smell continued, and I didn’t even like being in the room as I was getting headaches. I contacted the store, and over a period of months two different people came out to inspect the sofas sent by the manufacturer. Although there was a smell they did not think it was a manufacturing fault. I have now had someone else come out arranged by ALJ. who said he could smell something when he walked in the room. He has said it is caused by the fire retardant that is used, and was rather surprised that I was still getting this smell after all this time. Yet he has also decided it’s not a manufacturing fault. I have today received a call saying the store are not prepared to do anything about it, and I have to put up with having two smelly sofas. I have spent nearly £3;000 on two sofas which aren’t fit for purpose.”
“Very slow delivery and poor Customer Service. We ordered a table, 4 chairs and a bench in early October. They were finally delivered in the middle of February, despite a guarantee of Christmas delivery. When it was delivered they had sent the wrong bench. We are now told this will be in around April. Through out there has been no apology, no acceptance of fault and no attempt to rectify the matter. I would strongly urge you to not purchase from this establishment.”
“Had four hours in store being looked after by Helen she was awesome. Took a great deal of care and helped where she could. A very pleasant lady. Thankyou”
“Excellent, informative but not pushy staff. was very pleased with the quality of furniture and professionalism of store staff and delivery personnel, and setting up of furniture. very satisfied with overall service.”
“We chose to buy a large winged chair, after selecting the required material we were told that delivery would not be until the end of January 2018.
As we needed the chair before Christmas , the lady who was dealing with us bent over backwards to help us , she has managed to have it deliverd to us now before Christmas, we definitely recommend Arthur Llewellyn Jenkins and thank Kath "the sales lady"for all her effort..
Many thanks Alan & Joyce Thomas, W.Wales”
