“Delighted with my husbands memory ring, silver satin finish, one diamond band.
1st class service from start to finish.
Arrived well packaged and on time for his birthday.
Would definitely recommend.”
“The customer service and packaging were excellent, very professional. 5**** The order reached me in impressive time.
I spoke with Kirsty, she was very friendly & helpful, she's a credit to the company.
The product was a less impressive 3*** I'm writing the following to assist others with their choice, as I understand I made choices that left me disappointed.
I urge anyone to really check the measurements and upgrade the chain if you can afford to do so. Do your research and look into everything as this is a once in a lifetime purchase to remember a beloved pet by, ensure you are 100% sure about sizes & finish before ordering, to save disappointment. Look at the reviews to see photos taken by customers, as they are likely to give a more accurate depiction than professional studio photos do.
I ordered the Secrets Heart Pendant Memorial With Ashes Or Hair in Satin Silver with engraving for £230.
I hadn't appreciated just how small the pendant and how fine the chain would be (my fault for not measuring them). The heart edges aren't rounded as they appear to be in the images on the website, leaving a very flat less appealing handmade silver appearance. The Satin finish gives a cheap dull stainless steel effect, so again I would only consider the High Polished Silver if I were to order again. I was so excited about receiving the item, the disappointment was real and the item has remained in the box for 5 days.
The standard chain is very fine, I've lost Teddy once, losing him again if the chain were to break, would be heartbreaking. Sadly I'm going to carry this item containing his ashes in my purse, rather than wear it, as the heart isn't what I had imagined & I'm too worried that the fine chain will break.
Fortunately I have more ashes to use, so I can take more time researching for an item I feel I can wear.
It's important to get it right with such a sentimental item, it's an expensive and disappointing mistake to make if you don't.
You are paying for excellent service, packaging and postage, you also want a piece of jewellery that you are proud to wear and looks like a bespoke piece of art.”
“I cannot praise Ashes With Art highly enough. At a difficult time they handled my order with compassion and understanding. Before I placed my order I phoned with a couple of questions and the lady I spoke to was very easy to talk to. From the moment of ordering someone from Ashes With Art kept in touch during each stage. My jewellery arrived when they promised and I am so pleased with the jewellery I chose with husbands ashes in it. Excellent service I would not hesitate to recommend. Thank you.”
“I was very impressed with the service from start to finish. When I was looking for something to honour my mum, there was something about Ashes With Art's offering that really stood out from the others. The products are very tasteful and clearly are designed with quality in mind. Also good to see options for a range of budgets.
Customer service was lovely, I regularly received updates on my order, even a call just to say my order was received made me feel reassured that I was in good hands.
My necklace arrived yesterday - I'm so pleased with it, it's perfect.”
“I lost my mum in June 2025 and was not sure how to have close to me but the ring you I brought from you is amazing and the care you showed is amazing thank you”
“Amazing service and products from Ashes with Art.
We visited the studio in person to see samples and to try on sizes, something that a lot of other companies didn’t offer. For us it was important that our baby’s ashes were not sent off in the post! The service was amazing, sensitive to our upsetting situation which brought us to Ashes to Art in the first place. So helpful, kind and great advice given whilst we were choosing.
Excellent communication after we had ordered our rings and seamless delivery.
We are both so happy with our rings, they are stunning and fit perfectly. Thank you so much for making a difficult situation that bit easier.”
“I am so impressed with the customer service and care that is taken with something so precious. The finished necklace is beautiful and I now feel like my mum is always with me.”
“Everything from start to finish was super easy. I'm in the US and they were very available and accessible to help me through the process. The ring came quickly and exceeded my expectations. I love it. Thank you so much!”
“The most Beautiful company and people from the start to the End total care given in every aspect of our precious Ashes of our loved one! Great communication from Beginning to the End! We are so happy with our End Result it means the world to my Husband of his love to His Brother! Can’t thank you Enoughx”
“Amazing ring that does my loved one justice. I was kept informed of every step of the process, given time frames and every query was answered promptly. Brilliant customer service, I will be using them again :)”
