AskHerFriends.com Reviews

Name: AskHerFriends.com
Address: Second floor, Cardiff HouseTilling Road, London
Rating: 4.67

4.7 Rating 187 Reviews

94 %

of reviewers recommend AskHerFriends.com

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Phone:

020 8144 6100

Email:

ben@askherfriends.com

Location:

Second floor, Cardiff HouseTilling Road
London
NW2 1LJ

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great website and lovely products.”

Helpful Report

Posted 9 years ago

“It's the week before Christmas and I needed to get a present I had missed for a friend, I wasn't expecting it to arrive in time however the delivery was very prompt and I was really happy with the service. I would happily recommend as I was going to use another more well established site but they wanted postage and couldn't deliver in time unless I opted for the express delivery. My friend was thrilled with her gift, which was a fun way for her to start making her own clothes and use her new sewing machine - Flo Jo's, sew your own knickers!!”

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Posted 9 years ago

“Excellent service, great products at great prices. Love the personal touches. Will definitely shop here again.”

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Posted 9 years ago

“I ordered some Christmas crackers on the 16th December. I still haven't received them. It is totally unacceptable because they were quick enough to take my money! When I've requested a refund, Ben's sent me an email with a returns label attached. I WOULD RETURN THEM IF I HAD THEM IN MY POSSESSION TO RETURN!! I' m left without my order and without a refund so therefore, I won't be using this site again!!!”

Helpful Report

Posted 9 years ago

Hi, I’m really sorry that you had a bad experience with AskHerFriends, and we’re very disappointed by it too. We had sent you a returns label initially because the tracking from our fulfilment centre said that the package had been passed to Royal Mail on 18 December, therefore when you said on 29 December that you were ‘disappointed not to have received them in time for Christmas’ and ‘would like to cancel my order and have a refund’, then we presumed, incorrectly, that you had received them and they were just too late, not that they hadn’t arrived at all. It was only on Friday 2 January that you clarified to say that the package hadn’t been received at all, and then we processed a full refund on the following Monday, 5 January. I understand how frustrating the experience must have been, especially as you wanted to give the items as a gift. We tried our best to rectify the situation, based on the information and understanding that we had. I guess sometimes there are misunderstandings, despite the best of intentions, and I’m just sorry in this case that you’d been let down over Christmas. Ben

Posted 9 years ago

“when I ordered two of the same product, only one arrived. The one that arrived came on time for Christmas, which was brilliant for and I was impressed with that part of service as I had ordered pretty close to Christmas day. However it took several emails to find out that my second product was sent 2 weeks later as a result of me constantly emailing. For this reason my overall rating is poor because the order was not placed properly”

Helpful Report

Posted 9 years ago

Hi Coelbie and thanks for your feedback, it's all valuable to us. I am very sorry that the second product wasn't sent with the first. Our customer service is really important to us, and it was disappointing that there was an error in the warehouse. It shouldn't have taken as long as it did for your query to be resolved, although I did think our team had kept you in better touch - I checked the correspondence and we replied to you on Christmas Day itself, when you mentioned the missing items, and then again on Friday the 2nd. But regardless, the service has fallen short of where it should be and so in this case we deserve the rating that you gave. I hope this doesn't put you off shopping with AskHerFriends in future. Ben

Posted 9 years ago

“Excellent service. Above and beyond to ensure that Secret Santa went ahead as planned. Incredible customer care from the company and their supplier. Very impressed. Would thoroughly recommend.”

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Posted 9 years ago

“Site was easy to navigate, checkout is pain free & communications regarding updates on delivery status were good.”

Helpful Report

Posted 9 years ago

“my order was delivered promptly and I was happy with it. One comment: the description did not include a size/weight which made it difficult to gauge its size. Fortunately, was quite happy as it turned out!”

Helpful Report

Posted 9 years ago

Hi Helen, thanks for your review! We'll look into why that product didn't have a proper size/weight, and will update the description. Many thanks for your comment!

Posted 9 years ago

“The postal service let them down but the speed and efficiency of their customer service response was very impressive. I will always chomp compliment good customer service when I see it because none of is see thaoften enough.”

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Posted 9 years ago

“This website has good, original ideas. Will be using again. Thank you.”

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Posted 9 years ago

“Loved the story behind AskHerFriends.com and found the site easy to use - I really enjoyed browsing the lovely range of products. Received my order very quickly and in perfect condition - and at a really competitive price as well!”

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Posted 9 years ago

“easy to use site with good communications and quick delivery. Thank you, J.”

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Posted 9 years ago

“All of the items i have received so far have been fantastic, the gin set is exceptional. I really valued the help from Ben so all good and will be using the site again soon.”

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Posted 9 years ago

“This is a great company to buy from. I bought a item from them and received a email from them 2 days later saying that they had sourced the item for me at a cheaper price than I paid so refunded me the difference. I can highly recommend this company to deal with”

Helpful Report

Posted 9 years ago

“The service was superb, delivered very quickly and I would recommend this site. The product is a Christmas present so I cannot comment the quality at this juncture.”

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Posted 9 years ago

“I ordered this product and within 2 days it was at my door. Excellent service and excellent quality. Thanks.”

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Posted 9 years ago

“I found a photo frame I liked on AskHerFriends.com, so I bought it as a present for my wife. The order was processed quickly and efficiently and I received confirmation by email a few minutes later. I was very pleasantly surprised when I was received an email later that day from Ben Blomerley, CEO of AskHerFriends Limited, advising he was going to refund £8.50 to my card in line with the site's price promise, as they had managed to source the item more cheaply than the price advertised. Customer service as open, honest and good as this is extremely rare and greatly appreciated! I would certainly recommend AskHerFriends.com to my friends and use it again. The item arrived quickly too and I am very happy with it.”

Helpful Report

Posted 9 years ago

“The website has loads of great gift ideas (although the downside of this is that I also bought gifts for myself!) and is easy to use. The website offers 'free delivery' however some of the items I have looked at you can get on other sites for the same price with a delivery charge so it feels like the delivery charge has already been built into the price.”

Helpful Report

Posted 9 years ago

Hi Marie, and thanks so much for visiting AskHerFriends, and your review! We are a new business and we are investing in trying to give our customers a great service, whether that’s in our range, on our pricing or on the delivery costs. We have a Price Promise, which says we’ll match prices elsewhere. Delivery costs money, so wherever you go, you need to consider the all-in price to see whether you’re getting a good deal or not, and we’re just trying to give customers the best deal we can. Hope that helps!

Posted 9 years ago

“A very easy site to use. Delivery was very quick on the items I ordered. Will defiantly use the site again.”

Helpful Report

Posted 9 years ago

“Using the website was easy and the order arrived promptly. So beautifully wrapped that I don't want to open it to check all ok? So now worried if the order isn't right or damaged I hope the recipient of my gift will understand”

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Posted 9 years ago

Hi Jean, thanks for your review! Sorry about the packaging - we had packaged it well so that your experience of the site was enhanced, it wasn't meant to make you worried about anything! Of course if there's anything wrong when you do give the gift, you can return it, but I hope the beautiful wrapping works out well for you in the end...!

Posted 9 years ago

AskHerFriends.com is rated 4.7 based on 187 reviews