“
Asos’s own returns policy states that they may accept late returns in some cases and issue a gift voucher — yet even in these clearly exceptional circumstances, they flatly refused.
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posted 1 week ago
- Sandra Lewis
“
Asos offers a wide selection of clothing, and delivery is typically prompt. However, returns take a long time to process, and sizing can be inconsistent. Even though I still occasionally shop here, it's not as easy as it once was.
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posted 3 weeks ago
- Anonymous
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If I bought them now I’d have extended Christmas returns.
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posted 8 months ago
- Anonymous
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I raised a return within the returns window, granted on the final day of the returns period but still within it and the app said to wait for the QR code to arrive.
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posted 1 year ago
- Anonymous
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It's my first time ordering from Asos and trusted their advertisement of "Free Returns" so I gambled on the quality of the item.
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posted 1 year ago
- Gigi
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While checking my PayPal account, I discovered that two other Asos returns hadn't been refunded.
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posted 1 year ago
- Andrew Dickens
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When I bought the items, the product page for each item clearly said "Free Returns.
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posted 1 year ago
- Anonymous
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Make sure you check your refunds for returns! I never usually check which is my fault but spotted the latest return refund was over £400 short! Basically 8 items and only refunded 1. I’m sure there are many people they are doing this too and it soon adds up in their bank account!
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posted 1 year ago
- Mark
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Refunded me £1 for 2 items I returned that I paid £45 because I used code Asos20 for 20% off over £200 and the returns took the order value below that.
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posted 2 years ago
- Samuel Byer
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However, more recently, their returns and customer service has been shocking! I haven’t returned a parcel in the last year without there being a problem.
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posted 2 years ago
- Anonymous
