Asos Reviews

3.1 Rating 2,086 Reviews

52 %

of reviewers recommend Asos

Company Reviews

Questions

Metrics

3.1

Based on 2,086 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 20%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Avg Email Response Time	2 minutes
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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What happened to all your size 12 and 13 female shoes this was the only reason I shopped off use now theres hardly any options which sucks

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Asked by Cleo (2 months ago)

I placed my order on the 7th of August an I still haven't received a tracking number whats going on?

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Asked by Princess Greene (2 years ago)

why haven't I recieved a tracking number

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Asked by Princess Greene (2 years ago)

Why did I not get a email or tracking number on item ordered

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Asked by Cheryl Keyes (3 years ago)

Hi, I ordered a ASOS parcel and the delivery is expected for today the 23rd June however it is nearly 8:00pm and I haven’t received my parcel.

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Asked by Ella Richardson (3 years ago)

Hi, I'd like to apply to asos scout, but nothing is happening when I click submit. I've cleared my cookies and restarted my laptop and it still isn't working. Any help would be appreciated. Thank you :)

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Asked by Miya (4 years ago)

How can I buy? It’s there any other options than buy by visa?

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Asked by Any (4 years ago)

If the item that i just moved to my bag is sold out? Does it mean that i can’t buy it? I see it in my bag now...

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Asked by Katy (5 years ago)

No, if you have an item in your bag then it is reserved to you until you check out. Sounds like you bagged the last one :)

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Answered by Dani (5 years ago)

I was hoping to place an order for a dress but after reading so many poor reviews unfortunately I can not take that chance of being let down. How can you run a service like this with such poor reviews?

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Asked by janet oatway (5 years ago)

I do not understand why there are so many negative reviews. I shop at ASOS all of the time and have never experienced issues.

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Answered by Brianna Lynn (5 years ago)

Asos what is happening has someone else taken charge since your inception?? For years you have been excellent and now you are atrocious. I was accepted with an order 13/12/2017 which was a Christmas present it is now 07/01/2018 and I have still not had a reply or conclusion to where my order is!!!! Please please please give me a refund or let me know what has happened. I do not wish to or remain anonymous kathmcbride02@hotmail.com sort out your customer service

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Asked by Katherine McBride (6 years ago)

Where is my order which was accepted 13/12/2017?????order no 301199876 which was processed 13/12/17??? Please please please will someone respond

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Asked by Katherine McBride (6 years ago)

IS THE ITEMS LIKE THE PICTURES?

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Asked by GABBY (6 years ago)

I have ordered many products from ASOS, and from my experience everything looks exactly like the pictures. Hoped this helped!