Asos Reviews

3.1 Rating 2,087 Reviews

52 %

of reviewers recommend Asos

Company Reviews

Questions

Metrics

3.1

Based on 2,087 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 21%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Avg Email Response Time	2 minutes
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Popular Questions:

Delivery

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Returns

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Customer Service

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Email:

care@asos.com

How do I contact Asos?

Helpful Report

(16 hours ago)

You can contact Asos by Live Chat, Email and Telephone.

Helpful Report

(16 hours ago)

79.25%

Industry Average

“ Fantastiskt som alltid! Mina beställningar härifrån har alltid varit bra. Det är ett nöje att arbeta med dem och deras produkter och service är fantastiska. ”

- Earl Eaton

“ Erstaunlicher Service! Der Herr, der uns mit dieser Bestellung half ging über und darüber hinaus! Wir lieben Ihr Geschäft! ”

- Steven Richards

“ Un service, une assistance et une marchandise de qualité exceptionnels ! J'ai toujours reçu un excellent service d'ici et des produits de qualité. ”

- Ethan Beasley

Asos Reviews

Customer Service - Good