Asos Reviews

3.1 Rating 2,128 Reviews

51 %

of reviewers recommend Asos

Company Reviews

Questions

Metrics

3.1

Based on 2,128 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 21%
Accurate And Undamaged Orders	Greater than 73%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Avg Email Response Time	2 minutes
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Popular Questions:

Delivery

How does Asos deliver? How long does Asos take to deliver? Does Asos deliver on time? How is accuracy and good condition of items delivered by Asos?

Returns

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Customer Service

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How does Asos deliver?

Helpful Report

(2 weeks ago)

Asos delivers items by Courier and Postal Service.

Helpful Report

(2 weeks ago)

20.00%

Industry Average

“ It then gave me an estimated delivery date of December 30th. ”

- sm

“ I placed an order on the 29th where it stated delivery would be 1st of December. ”

- Anonymous

“ MISSING DELIVERY REPORTED OVER 2 MONTHS AGO STILL NO REFUND/ RESOLUTION I am writing to formally lodge a complaint regarding the handling of my missing parcel, originally reported as missing on the day of delivery, 01/07. ”

- Andre

Asos Reviews

Delivery - Slow