Asos Reviews

3.0 Rating 2,136 Reviews

51 %

of reviewers recommend Asos

Company Reviews

Questions

Metrics

3.0

Based on 2,136 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 21%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Popular Questions:

Delivery

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Returns

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Customer Service

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How does Asos deliver?

Helpful Report

(4 weeks ago)

Asos delivers items by Courier and Postal Service.

Helpful Report

(4 weeks ago)

25.81%

Industry Average

“ Multiple time I contacted them on chat and they said they'd stopped the delivery carried out by evri and it would be returned to them and I'd get a refund. ”

- Amanda

“ I paid next day delivery to then get told it wasn’t arriving till Friday. ”

- ""

“ It then gave me an estimated delivery date of December 30th. ”

- sm

Asos Reviews

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Delivery - Slow