Asos Reviews

3.0 Rating 2,130 Reviews

51 %

of reviewers recommend Asos

3.0

Based on 2,130 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 21%
Accurate And Undamaged Orders	Greater than 73%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Avg Email Response Time	2 minutes
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Delivery

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Returns

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How does Asos deliver?

(4 weeks ago)

Asos delivers items by Courier and Postal Service.

(4 weeks ago)

22.58%

Industry Average

“ I paid next day delivery to then get told it wasn’t arriving till Friday. ”

- ""

“ It then gave me an estimated delivery date of December 30th. ”

- sm

“ I placed an order on the 29th where it stated delivery would be 1st of December. ”

- Anonymous