“I had a full bathroom fitted in January and paid for a full length cupboard to gain access to pump etc. I was fitted with a cupboard head height, so pump is inaccessible. My pump is now not working for the shower so I am unable to get a plumber out as he can’t access the pump. I contacted assistive bathing and had an awful conversation with Dom, telling me it was not their problem. I paid 20k for this bathroom and I had not got the work I paid for. In the end he agreed Joe would come back to do what I needed. I have contacted Joe myself and he told me he would organise it. Heard nothing, I have text him twice to at least get a date to have it done, no reply! I am now going to email Dom. Their aftercare is awful, got my money and now don’t care. How would they feel if they had a shower they couldn’t use. Woul not recommend them.”
