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Atom Tickets Reviews

1.3 Rating 115 Reviews
D
Happiness Grade

Atom Tickets have a Customer Happiness Grade of D. Customers are happy with their customer service but are unhappy with their refunds.

F

Refunds - Difficult

33.33%
Industry Average
I clicked on Cash instead of Refund by accident.
- Customer
accidentally clicked Atom Tickets instead of fandango and let me tell you, worst company ever!!! asked for a refund instantly after my purchase because i only GOT ONE of my tickets, the customer service is absurd and didnt help at all.
- Anonymous
Atom Tickets are the worst company ever. Do not use them. I purchased two tickets and was only given one. I immediately cancelled the order. They will not give a refund unlike their site claims. They offer you atom cash!!!! They can shove it. I would never use them for anything. Beware I hate that I had to give one star.
- Glc
B-
66.67%
Industry Average
I tried calling a number Atom Tickets CUSTOME'R SERVICE +𝟭 (𝟴𝗢𝟱) 𝟰𝟭𝗢 𝟱𝟲𝗢𝗢 Atom Tickets CUSTOME'R SERVICE +𝟭 (𝟴𝗢𝟱) 𝟰𝟭𝗢 𝟱𝟲𝗢𝗢 I found on-line and it said they didn't have phone service at this time! I reached out to them 5 days prior to my movie and they responded back wanting more information, so I sent what they requested and never heard anything back until the day after the date of my movie!! I sent proof of purchased via a bank statement and they told me that the theater took out the money, Oh well the theater wasn't ATM.
- t3e6rhr
Happy to save on popcorn, BUT, we cancelled one day and went to SAME movie apprx 2 days later. I have written 4 customer service emails requesting my apprx $4.66 service fee returned. IT WAS ALSO CHARGED 2 days later for SAME movie. The service person emailing me is playing games over refunding less tha$5!!! THERE IS NO NUMBER TO CALL THEM!
- Dee
We just got Megaplex passes and I ran into a problem finding our theater. I emailed Atom Tickets and they got back to me almost immediately. They resolved my problem and were very helpful and friendly. Great customer service!
- Lindsey