Atom Tickets have a Customer Happiness Grade of E. Customers are happy with their customer service but are unhappy with their refunds.
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accidentally clicked Atom Tickets instead of fandango and let me tell you, worst company ever!!! asked for a refund instantly after my purchase because i only GOT ONE of my tickets, the customer service is absurd and didnt help at all.
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- Anonymous
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Atom Tickets are the worst company ever. Do not use them. I purchased two tickets and was only given one. I immediately cancelled the order. They will not give a refund unlike their site claims. They offer you atom cash!!!! They can shove it. I would never use them for anything. Beware I hate that I had to give one star.
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- Glc
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Booked two tickets for eras tour and then tried to cancel as we decided to go a different day with a friend. Website promises ‘worry free cancellations’ but they now claim no refunds. See screenshots of the website claim. Have made multiple requests and attempts for a refund. No one there cares that their website is misrepresenting their policies.
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- Ryan Crosby
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So I tried contacting customer service.
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- Kathy
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Customer service was horrible
When i asked to discuss with a supervisor to fix this set of issues, i was denied. Never heard of something that couldnt be escalated.
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- Anonymous
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you guys are pathetic. called all three of your customer service telephone numbers....none are operative. You guys owe me $87 and if I don't hear back from you soon I'm going to file a lawsuit asking for $25,000 in damages re: time spent on getting my money back. Don't laugh, idiots, I'll win. Now that you have my email address lets see how long before I get a response froma real live person/
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- Ben Fox