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Auto National Reviews

4.8 Rating 10,624 Reviews
97 %
of reviewers recommend Auto National
Company Reviews Questions Metrics
4.8
Based on 10,624 reviews
Shipping & Delivery
Delivery Methods
Postal Service
Average Delivery Time
Next Day
On-time Delivery
99%
Delivery Methods
Postal Service
Average Delivery Time
Next Day
On-time Delivery
99%
Customer Service
Communication Channels
Telephone, Live Chat, Email
Queries Resolved In
Under An Hour
Customer Service
4.7 out of 5
Communication Channels
Telephone, Live Chat, Email
Queries Resolved In
Under An Hour
Customer Service
4.7 out of 5
Read Auto National Reviews
Visit Website

Phone:

0330 123 5956

Email:

contact@autonational.co.uk

Location:

St James House, 27-43 Eastern Road
Romford
RM1 3NH

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Joanna
Verified Buyer
“got through quickly and staff member took payment over the phone as I was unable to do it online due to system issue - charging incorrect amount.”
Helpful Report
Posted 7 years ago
Mr Chris Aust
Verified Buyer
“Not had to call upon AutoNational often, but when I have the service has been faultless. I can absolutely recommend them 100%”
Helpful Report
Posted 7 years ago
Mrs Sharon Pogson
Verified Buyer
“Never had a problem at all with service on phone never used the service as not broken down but good to know I'm covered for home n away breakdown”
Helpful Report
Posted 7 years ago
Mr Wayne Hipgrave
Verified Buyer
“I have been with Autonational Rescue for many years nows. I have needed them on a couple of occasions. Once local to me and once 100 miles away. Both occasions I did not have to wait too long to be rescued and the problem sorted. I find the company to be good value for money. I spoke to Samuel yesterday to amend my cover and he was very helpful and polite. Everything is straight forward and easy. Highly recommended.”
Helpful Report
Posted 7 years ago
Mr Ian Waller
Verified Buyer
“Today's operator was polite, helpful, patient and well informed -- a pleasure to deal with. In the past, when called upon, the service has been quick and highly efficient. Thank you and best wishes to everyone, Ian.”
Helpful Report
Posted 7 years ago
Anonymous
Verified Buyer
“Havn't had to use the breakdown with my present car fortunately, but I can say for certain that I have had cracking service in the past with older cars, having been a member for a number of years now. Auto national have responded very quickly to my breakdowns and I have never had to wait more than 20 mins for an engineer, as far as I can recall.”
Helpful Report
Posted 7 years ago
Anonymous
Verified Buyer
“Melissa in Customer Services was really helpful when I wanted to amend/renew my current policy and add another vehicle. All was explained with great patience thank you.”
Helpful Report
Posted 7 years ago
Ms Sharon Innes
Verified Buyer
“Glitch on website was quoting wrong renewal price but sorted out by Melissa. Have been with auto-national for years - they have always offered good service for a reasonable price.”
Helpful Report
Posted 7 years ago
Mrs Doris Bridger
Verified Buyer
“I have used this service only 2/3 times in over 6 years. I renewed to-day on the telephone and found your contact (Duma) very polite and helpful.”
Helpful Report
Posted 7 years ago
Anonymous
Verified Buyer
“Been with Auto National for quite a few years now and had very few call outs but when I have called it has been very good service. I have just renewed my policy by phone and it was handled very well.”
Helpful Report
Posted 7 years ago
Mr John Carter
Verified Buyer
“Disappointed that it took four calls to talk business as your computer system was down. However, all calls were treated with courtesy and explanation.”
Helpful Report
Posted 7 years ago
Mr John Osborne
Verified Buyer
“Very pleasant staff”
Helpful Report
Posted 7 years ago
Mrs Irene Dalziel
Verified Buyer
“Excellent service.”
Helpful Report
Posted 7 years ago
Mr Andrew Cains
Verified Buyer
“Auto National are always quick and efficient in response to any problem I have as a client! Renewing my policy was so quick, easy and stress free. As a company they are a pleasure to deal with.”
Helpful Report
Posted 7 years ago
Mr Hugh Dawnay
Verified Buyer
“Without the call from Sarah my policy would have lapsed as I wrongly assumed that it would be automatically renewed. Not only did Sarah very pleasantly explain everything to me but she also drew my attention to the "Lost Key" policy of which I was totally unaware. Thank you Sarah.”
Helpful Report
Posted 7 years ago
Mrs Brenda Morley
Verified Buyer
“Friendly, polite, helpful and knowledgeable about the product.”
Helpful Report
Posted 7 years ago
Mrs Chris Beck
Verified Buyer
“Very good customer service.”
Helpful Report
Posted 7 years ago
Anonymous
Verified Buyer
“Hello, Spoke to Jordan for renewal and adding new car to policy. He was very helpful and understood what was required very quickly. Completed transaction and replies to my queries promptly. Regards.”
Helpful Report
Posted 7 years ago
Mr Michael Adderley
Verified Buyer
“I have been with Auto. Nat Rescue for many years now and have always been very happy with the cover, speed and quality of response. However, I am struggling to find details of the cover. I was provided with a booklet when I first joined setting out all details but Sarah advises there is no booklet these days and I am unable to discover full information on precise cover. Is it possible that you could advise where such info may be found?”
Helpful Report
Posted 7 years ago
Mr John Hickie
Verified Buyer
“Very helpful when I phoned”
Helpful Report
Posted 7 years ago
Auto National is rated 4.8 based on 10,624 reviews
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