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Auto National Reviews

4.8 Rating 10,624 Reviews
97 %
of reviewers recommend Auto National
Company Reviews Questions Metrics
4.8
Based on 10,624 reviews
Shipping & Delivery
Delivery Methods
Postal Service
Average Delivery Time
Next Day
On-time Delivery
99%
Delivery Methods
Postal Service
Average Delivery Time
Next Day
On-time Delivery
99%
Customer Service
Communication Channels
Telephone, Live Chat, Email
Queries Resolved In
Under An Hour
Customer Service
4.7 out of 5
Communication Channels
Telephone, Live Chat, Email
Queries Resolved In
Under An Hour
Customer Service
4.7 out of 5
Read Auto National Reviews
Visit Website

Phone:

0330 123 5956

Email:

contact@autonational.co.uk

Location:

St James House, 27-43 Eastern Road
Romford
RM1 3NH

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Mrs Kim Dimmick
Verified Buyer
“Excellent response and very friendly assistance.”
Helpful Report
Posted 7 years ago
Mr P J Hunt
Verified Buyer
“Telephone renewal of policy covering our three cars. Carried out efficiently by the lady in the office. I do have a problem hearing on the phone so she needed to be patient with me. My only comment with the renewal is that you can not do this on line if you have more than two cars. Each year I always wonder why?”
Helpful Report
Posted 7 years ago
Anonymous
Verified Buyer
“I have been with Auto National for must be 20yrs or so. I've never had any problems over that time when I've had to use them and I'd recommend them to anyone looking for breakdown cover.”
Helpful Report
Posted 7 years ago
Anonymous
Verified Buyer
“Efficient,effective and well priced.”
Helpful Report
Posted 7 years ago
Mrs Gillian Herbert
Verified Buyer
“Very good to receive Sarah's call today. I have been working away and not got round to renewing Thanks.”
Helpful Report
Posted 7 years ago
Anonymous
Verified Buyer
“good customer service”
Helpful Report
Posted 7 years ago
Mrs Evelynne Williams
Verified Buyer
“Excellent service and Samuel was very helpful.”
Helpful Report
Posted 7 years ago
Mr Thomas Verdin
Verified Buyer
“Very happy with your service”
Helpful Report
Posted 7 years ago
Mr Shaun Lee
Verified Buyer
“Jordan was very helpful and clear in his communication. Thanks!”
Helpful Report
Posted 7 years ago
Anonymous
Verified Buyer
“Easy reliable and reasonably priced”
Helpful Report
Posted 7 years ago
Mrs Janet Roberts
Verified Buyer
“1st class customer service. My renewal was dealt with by Sarah who was very helpful and made me aware in clear terms, delivered very professionally, exactly what l was paying and what was covered. Luckily l have not had to use the breakdown service, but knowing l have the cover l need is very reassuring.”
Helpful Report
Posted 7 years ago
Mr C B Hallahan
Verified Buyer
“excellent service”
Helpful Report
Posted 7 years ago
Mrs Stephane Harries
Verified Buyer
“Very good service all round never been let down at any time I've called them. Plus good phone service today made very easy dealt with by Samuel very efficient”
Helpful Report
Posted 7 years ago
Mr John Forsythe
Verified Buyer
“So far so good 😊”
Helpful Report
Posted 7 years ago
Anonymous
Verified Buyer
“The breakdown service is excellent but renewing is very weird. The email reminder suggests "By far the easiest way to renew your policy is viawww.autonational.co.uk quick and easy at any time of day" but if you try that they don't knock off the no claims discount so it was about £18 more! When I rang the lady was very abrupt - almost rude - in trying to explain that you only got the cheaper price you are entitled to if you renew by phone. The letter mentions nothing about that! The staff should be aware that this is an illogical system and not sigh and then say "OK, for the third time I will explain the system to you again" which is the way it came across. A shame as the actual breakdown service (used once in about 5 years) is ace.”
Helpful Report
Posted 7 years ago
Mr James Hazeldene
Verified Buyer
“Very helpful and afichant”
Helpful Report
Posted 7 years ago
Mr J Calvert
Verified Buyer
“Service efficient and very helpful, wait on telephone 14 mins before answering overallescellant service”
Helpful Report
Posted 7 years ago
Miss Gema Stower
Verified Buyer
“I have been a customer of Auto National for many years, I have always found the people I’ve spoken to polite and very helpful. They were particularly brilliant when my car broke down while I was 7 months pregnant, the lady I was dealing with kept me updated the whole time and I was dealt with as a priority. I have recommended Auto National to many of my friends and colleagues.”
Helpful Report
Posted 7 years ago
Mr P Benveniste
Verified Buyer
“Renewal sweet and short”
Helpful Report
Posted 7 years ago
Ms Sue Edwards
Verified Buyer
“Staff fine but the system you have of constantly ringing the putting me on hold was a big nuisance. You even continued to do it after I had spoken to you. Not good practice, it shows no respect. for your customers”
Helpful Report
Posted 7 years ago
Auto National is rated 4.8 based on 10,624 reviews
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