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Auto National Reviews

4.8 Rating 10,621 Reviews
97 %
of reviewers recommend Auto National
Company Reviews Questions Metrics
4.8
Based on 10,621 reviews
Shipping & Delivery
Delivery Methods
Postal Service
Average Delivery Time
Next Day
On-time Delivery
99%
Delivery Methods
Postal Service
Average Delivery Time
Next Day
On-time Delivery
99%
Customer Service
Communication Channels
Telephone, Live Chat, Email
Queries Resolved In
Under An Hour
Customer Service
4.7 out of 5
Communication Channels
Telephone, Live Chat, Email
Queries Resolved In
Under An Hour
Customer Service
4.7 out of 5
Read Auto National Reviews
Visit Website

Phone:

0330 123 5956

Email:

contact@autonational.co.uk

Location:

St James House, 27-43 Eastern Road
Romford
RM1 3NH

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Mr David Harley
Verified Buyer
“UNABLE TO RENEW ONLINE OVER LAST FEW WEEKS-- EVEN THOUGH PHONE MESSAGE ADVISES USING ONLINE SERVICE Renewal by phone however was quick and easy thanks to Danielle”
Helpful Report
Posted 4 years ago
Mr Peter Reece
Verified Buyer
“Jessica was very pleasant on the phone. Online did not work”
Helpful Report
Posted 4 years ago
Mr Jonathan Stanley
Verified Buyer
“Pleasant and courteous Thank You”
Helpful Report
Posted 4 years ago
Mr Roger Saddington
Verified Buyer
“Have only used once in about 4 years but no problems at all getting a prompt response and fixed up when I had a problem with my car away from home. The annual premium is a lot cheaper than most and doesn't seem to increase much each year. I was with RAC for many years but now get a similar service for much less.”
Helpful Report
Posted 4 years ago
Mr Peter Holloway
Verified Buyer
“all very straight forward”
Helpful Report
Posted 4 years ago
Mr Kevin Andrews
Verified Buyer
“I've actually only needed Aoto National once, but they were extremely efficient. It's nice to know they have you covered”
Helpful Report
Posted 4 years ago
Ms Julie Novis
Verified Buyer
“I think auto national are a great recovery, so reasonably priced great service and easy renewal”
Helpful Report
Posted 4 years ago
Mr Michael Sumner
Verified Buyer
“Having tried to renew on line and finding that the cost of doing so was much more than quoted I phoned. Lauren explained there was a computer error and calmly and pleasantly took my payment as originally quoted. Great.”
Helpful Report
Posted 4 years ago
Mr Franz Seifarth
Verified Buyer
“One phone call and all sorted within 5 minutes, top marks”
Helpful Report
Posted 4 years ago
Mr James Mcbryde
Verified Buyer
“I was renewing my cover with Auto National, the process was simple and straightforward. The agent who handled my call was polite, helpful handled my call expeditiously.”
Helpful Report
Posted 4 years ago
Anonymous
Verified Buyer
“Great value and service. Helpful on the phone too. Wish however I could renew online at the same price quoted in my email and text. Same thing every year. Due to discount apparently.”
Helpful Report
Posted 4 years ago
Mrs Kay Eastman
Verified Buyer
“I have had to call for assistance to start my car (on my drive) twice this year and the service was very prompt.”
Helpful Report
Posted 4 years ago
Mrs R Redman
Verified Buyer
“Renewed my car breakdown cover again with Auto National via telephone with Daniella. She checked all the car details etc. and gave clear, precise assistance.”
Helpful Report
Posted 4 years ago
Anonymous
Verified Buyer
“Seems reasonable and ok”
Helpful Report
Posted 4 years ago
Mr Donald Mayes
Verified Buyer
“Very helpful & patient when progamme crashed as we trying to complete a payment.”
Helpful Report
Posted 4 years ago
Mr Howard Stoney
Verified Buyer
“I have been with AutoNational for a few years now and have my cars covered by them. On the unfortunate occasions that I have broken down the service I received was very good. I have roadside cover which in my opinion is good value for money and suits my needs. I spoke with Samuel in customer services to renew my policy who was polite and helpful with a speedy service, would recommend.”
Helpful Report
Posted 4 years ago
Mrs Nichola Klimcke
Verified Buyer
“I have been with AutoNational since 1997 when they were called Boncaster. Each year I get a comparison quote, and each year I stay with Auto National, as I feel their service has been great. I do have a concern now, the amount of paperwork, emails, I am receiving, where I used to just get the proposal for renewal then maybe a reminder. Then the documents. Now I have a lot more which I have to download and print off. But I guess that is technology for you. I am very happy with Autonational on the occasions I have needed to call them out. Always rescuing me quickly. Thank you for 24 years of service.”
Helpful Report
Posted 4 years ago
Mr Jacques Connell
Verified Buyer
“I spoke to Melissa today, as there was a problem with renewing my policy online. She was very helpful and sorted everything out in a very short time. Very pleased with the service I received.”
Helpful Report
Posted 4 years ago
Mr Martin Ward
Verified Buyer
“Very impressed with the phone service and prompt attention to my renewal. Please don’t ever get rid of the personal touch.”
Helpful Report
Posted 4 years ago
Mr T Ward
Verified Buyer
“Excellent service - never had a problem”
Helpful Report
Posted 4 years ago
Auto National is rated 4.8 based on 10,621 reviews
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