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Auto National Reviews

4.8 Rating 10,624 Reviews
97 %
of reviewers recommend Auto National
Company Reviews Questions Metrics
4.8
Based on 10,624 reviews
Shipping & Delivery
Delivery Methods
Postal Service
Average Delivery Time
Next Day
On-time Delivery
99%
Delivery Methods
Postal Service
Average Delivery Time
Next Day
On-time Delivery
99%
Customer Service
Communication Channels
Telephone, Live Chat, Email
Queries Resolved In
Under An Hour
Customer Service
4.7 out of 5
Communication Channels
Telephone, Live Chat, Email
Queries Resolved In
Under An Hour
Customer Service
4.7 out of 5
Read Auto National Reviews
Visit Website

Phone:

0330 123 5956

Email:

contact@autonational.co.uk

Location:

St James House, 27-43 Eastern Road
Romford
RM1 3NH

Write Your review

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Anonymous
Verified Buyer
“I had a problem with online renewal, rang up and was quickly dealt with to my satisfaction.”
Helpful Report
Posted 5 years ago
Ms A Moore
Verified Buyer
“WELL LAUREN WAS OKAY, HAD ALL THE INFORMATION REQUIRED FOR THE RENEWAL PROCESS. I FOUND HER SOME WHAT COOL IN HER ATTITUDE TO THE PROCESS ALTHOUGH SHE HAS GOT THE QUICK SPEAK OFF TO A TEE WHICH IS ADMIRABLE. WHY I AM REQUIRED TO UPLOAD A PHOTO IS BEYOND ME.”
Helpful Report
Posted 5 years ago
Mr I R Cameron
Verified Buyer
“Checked the policy online link from email for renewal. I was quoted £5 more from the original email. The situation was sorted out on the phone. The assistant was very efficient on the phone. I still feel the amount quoted on the email should mirror the online link”
Helpful Report
Posted 5 years ago
Mr John Hopkins
Verified Buyer
“Efficient professional service when used.”
Helpful Report
Posted 5 years ago
Mr Donald Hearn
Verified Buyer
“Renewed easily by telephone after some confusion on the website.”
Helpful Report
Posted 5 years ago
Mrs Brenda Broad
Verified Buyer
“no renewal documents e-mailed to me”
Helpful Report
Posted 5 years ago
Mr A Sands
Verified Buyer
“Prompt service”
Helpful Report
Posted 5 years ago
Mr B Cassidy
Verified Buyer
“Very good customer service”
Helpful Report
Posted 5 years ago
Mr J J Beazley
Verified Buyer
“The service I received from your agent Daniella was personable, efficient and knowledgeable. In short, flawless.”
Helpful Report
Posted 5 years ago
Anonymous
Verified Buyer
“Tried several times to renew on-line but problems with website. Eventually telephoned and spoke to Lauren who was helpful but needed to speak a little slower and slightly louder”
Helpful Report
Posted 5 years ago
Mr Geoffrey Hayes
Verified Buyer
“Have renewed online . Still awaiting confirmation of renewal.”
Helpful Report
Posted 5 years ago
Mr Andrew Courtman
Verified Buyer
“I was confused when tried to do it online as the price was different than the email that invited me to renew. So i hadn't intended to phone but obviously did after seeing that. Lauren was very helpful and explained the known error and we wrapped up my renewal very quickly / efficiently.”
Helpful Report
Posted 5 years ago
Mr Frank Curwen
Verified Buyer
“Request was carried out quickly and the lady I spoke to was very pleasant and helpful,thank you.”
Helpful Report
Posted 5 years ago
Mr Aubrey Isles
Verified Buyer
“Good service would have done it on line but website renewals are down.”
Helpful Report
Posted 5 years ago
Miss S Freed
Verified Buyer
“Easy to renew on the phone but annoying that the website was out of action for days so couldn't renew online. Also annoying as the recorded message on the phone was still saying to renew online.”
Helpful Report
Posted 5 years ago
Anonymous
Verified Buyer
“Polite service”
Helpful Report
Posted 5 years ago
Mrs K Banks
Verified Buyer
“Breakdown service has always been excellent - their IT not so good”
Helpful Report
Posted 5 years ago
Anonymous
Verified Buyer
“Website has been down for renewing policies for a while. Other than that, service has been good, except person dealing with sounded a little robotic and was difficult to hear her clearly.”
Helpful Report
Posted 5 years ago
Anonymous
Verified Buyer
“Never had to call them out but customer service seems ok.”
Helpful Report
Posted 5 years ago
Anonymous
Verified Buyer
“I had to wait for a call back as they were too busy to renew my policy when I called them. They called the following day!”
Helpful Report
Posted 5 years ago
Auto National is rated 4.8 based on 10,624 reviews
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