“Agreement is the premium is on the 15th every month, for the past two months they went to my bank account on the 14th and take money reserved for something else, who does that? Who gets paid on the 14th? I'm having arrears now from other companies, this is such an inconvenience! Just because I have money in my account it's not for them to go in and out of my account as they please”
“As a long standing client with a very low claims history I have found Autogen to be the worst one could expect and advise others to steer clear. A claim initially refused and subsequently agreed to has still not been paid. A R12k claim on a R6k per month policy premium is small but the principle is clear. Autogen will do whatever they can to avoid payment knowing we are all busy and don’t have time to waste on continually following up until their 90 day time limit expires, then you have no recourse.
Subsequent investigation reveals I am paying 100% over market for our cover.
Get an old school broker and
STAY WELL AWAY FROM AUTOGEN AND ANY TELESURE COMPANY”
“As you loyal customer I am very dissappinted with you regarding facilitating fixing my car I call daily complaining about your useless service provider Renewit. How can they fix a car for 3 months this is very unexceptable and disappointing I am beyond disgusted with the service.....JL96LMGP Audi Q2 steptronic”
“This is the worst insurance company. I won't recommend this insurance to anyone else. The consultants are good when it comes to sell products and when you need them they are nowere to be found. I was asked to provide the proof of how i tried to requested a call back from them and their app doesn't even give that history. I wonder how i was asked such a question when you know your app doesn't have that option. Now this turns to be a client problem when it comes to claim, but noone can ever show you that report.
All you get told is someone will contact you ,but you will have to use your money to call them. Finally after getting hold of them they take long to respond if you are claiming and you will be luck if you will get the payout. I wouldn't recommend anyone to thos insurance.”
“I was involved in a car accident and my tire and rim where damaged now they say they culd not cover my tire and rim bcoz the car was in an accident .im cancelling this insurance”
