Aviva Reviews

2.0 Rating 534 Reviews
B-
Happiness Grade

Aviva have a Customer Happiness Grade of B-. Customers love their prices but are unhappy with their refunds.

A-

Price - Excellent

87.50%
Industry Average
Had a quote for car insurance and was amazed as it was the same price as my last years price . My old insurance company wanted almost double the amount that Aviva charged.
- Kenneth Porter-Parr
Its the best car insurance, I stay with them 2 years on very low price, thanks to Aviva people workers!
- Olegs Korzevics
Great insurance price on my Porsche
- Anonymous
E

Refunds - Difficult

40.00%
Industry Average
I had two policy’s with Aviva for my self and partner both came out my bank account . I cancelled both policy’s to move to another provider. I noticed the payment for one of the policy’s came out my account I called 2 days after the payment was taken to be told they couldn’t refund . I explained I was insured with another provider and they stated I would be charged for the full month .
- Ryan Longley
09 !!! I told them I'm not happy I didn't agree for them to change my premiums I've asked for a full refund of my deposit they're refusing saying it's non refundable and my insurance has been activated for too long I started the policy on the 20th of this month.
- Terry
They sent several threatening letters, whilst I was on holiday, stating I hadn’t uploaded proof of my 8 years NCD (I couldn’t, I was abroad) and then wrote saying if I didn’t upload it by 26 June (I was still abroad) they will cancel policy - this was a letter sent to my home ! I returned from holiday and read this letter and was left with the problem of very quickly having to organise alternative insurance as I was picking up my new Tesla at midday the next day and they confirmed they had cancelled policy !! I managed to arrange an alternative and then Aviva write saying ‘ we have your NCD and you are all covered !!!! Unbelievable ! I responded saying I agreed with their cancellation notice and please refund the full annual fee.
- Anonymous
B-
69.86%
Industry Average
Smooth process , no messing and quality company and service.
- Darren Corke
Superb service excellent 👌👌👌
- Amishi
Very clear about what’s covered, excellent on line experience and customer service. Great social responsibility!
- Su Zhang