Aviva Reviews

2.0 Rating 533 Reviews

24 %

of reviewers recommend Aviva

Company Reviews

Questions

Metrics

2.0

Based on 533 reviews


Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5

Popular Questions:

Delivery

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Customer Service

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Email:

info@aviva.co.uk

How quickly does Aviva resolve customer queries?

Helpful Report

(2 weeks ago)

Greater than 65% of reviewers feedback is Aviva takes over a week to resolve customer queries.

Helpful Report

(2 weeks ago)

69.86%

Industry Average

“ Their online portal allows you to view and update your policy details instantly, their communications are clear and easy to follow, overall i've had a streamlined experience using their service and i would recommend them for house insurance. ”

- Anonymous

“ Very good customer service and reliable team! ”

- Tamas Zagoni

“ Easy to use app and great customer service ”

- Scott Hudghton

Aviva Reviews

Customer Service - Average