Login
Start Free Trial Are you a business? Click Here

AX Paris Reviews

1.2 Rating 337 Reviews
F
Happiness Grade
Read AX Paris Reviews
Visit Website

Phone:

0161 835 1419

Email:

Sales@axparis.co.uk

Location:

Unit 3, Trafalgar Business Park, Broughton Lane

E

Customer Service - Bad

36.84%
Industry Average
Nice dress but shocking customer service and excessive charges The dress itself was nice, however the arms were too short for me so I returned them.
posted 1 week ago - Anonymous
Dreadful service.
posted 1 month ago - Anonymous
Terrible service, dresses that do not fit properly and absolutely ridiculous returns procedure! I wish I read these reviews prior to giving this company any money!
posted 2 months ago - Anonymous
Terrible service, dresses that do not fit properly and absolutely ridiculous returns procedure! I wish I read these reviews prior to giving this company any money!
posted 2 months ago - Anonymous
I am really not happy with their decision and I feel that the customer service was mediocre, with no attempt to look at the history of the matter.
posted 7 months ago - Louise Goldby
I don’t even want to shop there anymore terrible quality terrible customer service.
posted 10 months ago - Tracy
Impossible company to deal.with regarding refunds/returns. Check out reviews on trust pilot, wish I had, as it appears they are known for this. Only order if you are 100% certain of keeping the items. Will not be using again. Have been emailing customer service for over 1 month.
posted 10 months ago - JD
This poor customer service is sadly another poor rating to add to this growing list of poor reviews.
posted 11 months ago - Leanne Korakianitis
Ordered a dress that took 7 days to arrive, leaving almost no time within their 16-day return window. Tried to exchange for a different size but was refused, even after offering to reorder straight away. Rigid policy, poor customer service, and no flexibility—even for first-time buyers with genuine reasons. Now paying for alterations myself. Would not recommend shopping here.
posted 1 year ago - Anonymous
Very Poor Customer Service Purchased an item which was worn once and it started to fray, advised their customer services who basically accused me of tampering with the item before i had even returned it.
posted 1 year ago - lesley henderson