AX Paris Reviews

“ I am really not happy with their decision and I feel that the customer service was mediocre, with no attempt to look at the history of the matter. ”

“ I don’t even want to shop there anymore terrible quality terrible customer service. ”

“ Impossible company to deal.with regarding refunds/returns. Check out reviews on trust pilot, wish I had, as it appears they are known for this. Only order if you are 100% certain of keeping the items. Will not be using again. Have been emailing customer service for over 1 month. ”

“ This poor customer service is sadly another poor rating to add to this growing list of poor reviews. ”

“ Ordered a dress that took 7 days to arrive, leaving almost no time within their 16-day return window. Tried to exchange for a different size but was refused, even after offering to reorder straight away. Rigid policy, poor customer service, and no flexibility—even for first-time buyers with genuine reasons. Now paying for alterations myself. Would not recommend shopping here. ”

“ Very Poor Customer Service Purchased an item which was worn once and it started to fray, advised their customer services who basically accused me of tampering with the item before i had even returned it. ”

“ Awful company. I returned items but now told I pressed the gift card option on their returns page. I did not. Nothing fitted correctly at one item. Had to pay to return others and now I’m stuck with a £200 credit note (not even received that) and customer service sticking to their ‘policy’. I would not have checked the gift card box as I don’t want to order ANYTHING again from these people. Order number: 2345185 ”

“ Terrible customer service, after returning some items I mistakenly ticked the wrong box & selected the gift card option. Customer service have refused to refund to the original payment method despite 3 emails requesting. Don't use them there are better retailers forever womens fashion such as pretty little thing. ”

“ Have asked multiple times to speak to someone else and the customer service person has been exceptionally rude. ”

“ If I could give zero stars I would. Ordered a play suit, arrived & was flimsy material & completely see through, when I tried to send back the link for the return label wouldn’t open, I contacted their “customer service” & was told I’d have to pay for return myself. It was €8.50 to post back, then they charged me €8 customs ”