AX Paris Reviews

“ Nice dress but shocking customer service and excessive charges The dress itself was nice, however the arms were too short for me so I returned them. ”

“ Dreadful service. ”

“ Terrible service, dresses that do not fit properly and absolutely ridiculous returns procedure! I wish I read these reviews prior to giving this company any money! ”

“ Terrible service, dresses that do not fit properly and absolutely ridiculous returns procedure! I wish I read these reviews prior to giving this company any money! ”

“ I am really not happy with their decision and I feel that the customer service was mediocre, with no attempt to look at the history of the matter. ”

“ I don’t even want to shop there anymore terrible quality terrible customer service. ”

“ Impossible company to deal.with regarding refunds/returns. Check out reviews on trust pilot, wish I had, as it appears they are known for this. Only order if you are 100% certain of keeping the items. Will not be using again. Have been emailing customer service for over 1 month. ”

“ This poor customer service is sadly another poor rating to add to this growing list of poor reviews. ”

“ Ordered a dress that took 7 days to arrive, leaving almost no time within their 16-day return window. Tried to exchange for a different size but was refused, even after offering to reorder straight away. Rigid policy, poor customer service, and no flexibility—even for first-time buyers with genuine reasons. Now paying for alterations myself. Would not recommend shopping here. ”

“ Very Poor Customer Service Purchased an item which was worn once and it started to fray, advised their customer services who basically accused me of tampering with the item before i had even returned it. ”