“
I ordered dresses for my daughter’s graduation on next day delivery, they arrived 2 days late !
I sent the dresses back and emailed AXParis customer services , I asked to be refunded for the postage since I paid for service that I didn’t get so the dresses had to be sent back as they didn’t arrive in time for the graduation, customer services replied and said delivery charges cannot be refunded as they have to pay for this but I paid for it and didn’t get my dresses !!!! Poor poor poor , if they said “ here’s the refund for the postage and a 15% discount code and free shipping on your next order , let us regain your faith in our brand as we believe we can do better next time “ I would have said ok let’s order something else .
”
posted 1 month ago
- Kate
“
Wonderful experience! I highly recommend this company for their exceptional service and fast, helpful responses to all my inquiries. Thank you!
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posted 1 month ago
- Noora Fosshaug
“
Nice dress but shocking customer service and excessive charges
The dress itself was nice, however the arms were too short for me so I returned them.
”
posted 3 months ago
- Anonymous
“
Dreadful service.
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posted 4 months ago
- Anonymous
“
Terrible service, dresses that do not fit properly and absolutely ridiculous returns procedure!
I wish I read these reviews prior to giving this company any money!
”
posted 5 months ago
- Anonymous
“
Terrible service, dresses that do not fit properly and absolutely ridiculous returns procedure!
I wish I read these reviews prior to giving this company any money!
”
posted 5 months ago
- Anonymous
“
I am really not happy with their decision and I feel that the customer service was mediocre, with no attempt to look at the history of the matter.
”
posted 11 months ago
- Louise Goldby
“
I don’t even want to shop there anymore terrible quality terrible customer service.
”
posted 1 year ago
- Tracy
“
Impossible company to deal.with regarding refunds/returns. Check out reviews on trust pilot, wish I had, as it appears they are known for this. Only order if you are 100% certain of keeping the items. Will not be using again. Have been emailing customer service for over 1 month.
”
posted 1 year ago
- JD
“
This poor customer service is sadly another poor rating to add to this growing list of poor reviews.
”
posted 1 year ago
- Leanne Korakianitis
