“
They said they would provide an immediate refund after it was collected (next day).
”
posted 1 month ago
- Suzanne
“
In the end I returned the item to my nearest B&Q store for a full refund.
”
posted 3 months ago
- John
“
I was then forced to follow up yet again, only to be told—after further delays—that the item was potentially lost and a refund would be issued due to lack of stock.
”
posted 3 months ago
- Joseph Elsmore
“
Contacted B and Q customer services who sent email to verified whose response 2 days later asked us to photograph the missing item! Have asked for a refund and so it is now up to seller to collect boxes and arrange refund.
”
posted 4 months ago
- Anthony
“
99 refund.
”
posted 5 months ago
- Jenny
“
We were eventually given a refund for this amongst a few other things.
”
posted 5 months ago
- Deb Jenkins
“
I contacted the company and explained that we were going away for 2 weeks on the Monday, so could they either get it there for the date that they offered before I paid or cancel the order and refund me.
”
posted 6 months ago
- Anonymous
“
I am now sat at my computer again talking to someone in a foreign call centre struggling to understand them and now offering a refund instead of resolving this issue.
”
posted 7 months ago
- Unhappy Customer
“
we oder 27ougast2025 for B&Q and we return all items 2sep.2025
today date 30 Oct2025 but not refund my money back
”
posted 11 months ago
- Nitesh Rajwani
“
I ordered a toilet seat, it was the wrong size. They said they'd sent a return label, they had'nt, they then did on request. I sent the toilet seat back exactly as requested. They did'nt refund or respond when I sent the receipt of delivery to them. Won't be ordering online with them again.
”
posted 11 months ago
- Rick
