“
I contacted the company and explained that we were going away for 2 weeks on the Monday, so could they either get it there for the date that they offered before I paid or cancel the order and refund me.
”
posted 1 month ago
- Anonymous
“
I am now sat at my computer again talking to someone in a foreign call centre struggling to understand them and now offering a refund instead of resolving this issue.
”
posted 2 months ago
- Unhappy Customer
“
we oder 27ougast2025 for B&Q and we return all items 2sep.2025
today date 30 Oct2025 but not refund my money back
”
posted 5 months ago
- Nitesh Rajwani
“
I ordered a toilet seat, it was the wrong size. They said they'd sent a return label, they had'nt, they then did on request. I sent the toilet seat back exactly as requested. They did'nt refund or respond when I sent the receipt of delivery to them. Won't be ordering online with them again.
”
posted 6 months ago
- Rick
“
Since then we’ve complained and asked them to refund and collect the three things they sent if they so wish, it has been two months of emailing and just receiving emails now and then saying the complaint has been sent to a different department.
”
posted 6 months ago
- Anonymous
“
After several days spent on the phone to their so-called "helpline" I gave up and asked for a refund.
”
posted 7 months ago
- RB
“
Over €500 for damaged worktop, still no sign of refund. Joke company.
”
posted 8 months ago
- Marta
“
I'm having trouble getting a timely refund from B&Q for a returned Bosch garden shredder collected by a courier on 9 May.
”
posted 10 months ago
- Martin
“
Ordered some fence panels, not arrived, ghosted by third party seller on website, ghosted by complaints team now I have to wait on escalation team to get back to me when I asked for refund. Call Centre operator scripted for me to lose. Shoddy, do not recommend.
”
posted 10 months ago
- Anonymous
“
I've ordered a tree online which was delivered in a very bad condition and soon died. After contacting customer service for refund I received a reply that they "have a non refund policy on perishable items such as plants and turf." Very disappointed!
”
posted 11 months ago
- Elma
