“
In the end I returned the item to my nearest B&Q store for a full refund.
”
posted 1 day ago
- John
“
I was then forced to follow up yet again, only to be told—after further delays—that the item was potentially lost and a refund would be issued due to lack of stock.
”
posted 2 days ago
- Joseph Elsmore
“
Contacted B and Q customer services who sent email to verified whose response 2 days later asked us to photograph the missing item! Have asked for a refund and so it is now up to seller to collect boxes and arrange refund.
”
posted 2 weeks ago
- Anthony
“
99 refund.
”
posted 1 month ago
- Jenny
“
We were eventually given a refund for this amongst a few other things.
”
posted 1 month ago
- Deb Jenkins
“
I contacted the company and explained that we were going away for 2 weeks on the Monday, so could they either get it there for the date that they offered before I paid or cancel the order and refund me.
”
posted 2 months ago
- Anonymous
“
I am now sat at my computer again talking to someone in a foreign call centre struggling to understand them and now offering a refund instead of resolving this issue.
”
posted 4 months ago
- Unhappy Customer
“
we oder 27ougast2025 for B&Q and we return all items 2sep.2025
today date 30 Oct2025 but not refund my money back
”
posted 7 months ago
- Nitesh Rajwani
“
I ordered a toilet seat, it was the wrong size. They said they'd sent a return label, they had'nt, they then did on request. I sent the toilet seat back exactly as requested. They did'nt refund or respond when I sent the receipt of delivery to them. Won't be ordering online with them again.
”
posted 8 months ago
- Rick
“
Since then we’ve complained and asked them to refund and collect the three things they sent if they so wish, it has been two months of emailing and just receiving emails now and then saying the complaint has been sent to a different department.
”
posted 8 months ago
- Anonymous
