“
we oder 27ougast2025 for B&Q and we return all items 2sep.2025
today date 30 Oct2025 but not refund my money back
”
posted 3 weeks ago
- Nitesh Rajwani
“
I ordered a toilet seat, it was the wrong size. They said they'd sent a return label, they had'nt, they then did on request. I sent the toilet seat back exactly as requested. They did'nt refund or respond when I sent the receipt of delivery to them. Won't be ordering online with them again.
”
posted 1 month ago
- Rick
“
Since then we’ve complained and asked them to refund and collect the three things they sent if they so wish, it has been two months of emailing and just receiving emails now and then saying the complaint has been sent to a different department.
”
posted 1 month ago
- Anonymous
“
After several days spent on the phone to their so-called "helpline" I gave up and asked for a refund.
”
posted 2 months ago
- RB
“
Over €500 for damaged worktop, still no sign of refund. Joke company.
”
posted 3 months ago
- Marta
“
I'm having trouble getting a timely refund from B&Q for a returned Bosch garden shredder collected by a courier on 9 May.
”
posted 5 months ago
- Martin
“
Ordered some fence panels, not arrived, ghosted by third party seller on website, ghosted by complaints team now I have to wait on escalation team to get back to me when I asked for refund. Call Centre operator scripted for me to lose. Shoddy, do not recommend.
”
posted 5 months ago
- Anonymous
“
I've ordered a tree online which was delivered in a very bad condition and soon died. After contacting customer service for refund I received a reply that they "have a non refund policy on perishable items such as plants and turf." Very disappointed!
”
posted 6 months ago
- Elma
“
The chap I spoke to said he had cancelled it, I would receive an email confirmation within 5 minutes and my refund within 14 days.
”
posted 6 months ago
- Kerry
“
Now I’ve been told it’ll still take a week for them to collect the damaged item, and 14 more days after that before I get my refund.
”
posted 6 months ago
- Lukasz M
