“
After several days spent on the phone to their so-called "helpline" I gave up and asked for a refund.
”
posted 1 month ago
- RB
“
Over €500 for damaged worktop, still no sign of refund. Joke company.
”
posted 2 months ago
- Marta
“
I'm having trouble getting a timely refund from B&Q for a returned Bosch garden shredder collected by a courier on 9 May.
”
posted 3 months ago
- Martin
“
Ordered some fence panels, not arrived, ghosted by third party seller on website, ghosted by complaints team now I have to wait on escalation team to get back to me when I asked for refund. Call Centre operator scripted for me to lose. Shoddy, do not recommend.
”
posted 3 months ago
- Anonymous
“
I've ordered a tree online which was delivered in a very bad condition and soon died. After contacting customer service for refund I received a reply that they "have a non refund policy on perishable items such as plants and turf." Very disappointed!
”
posted 4 months ago
- Elma
“
The chap I spoke to said he had cancelled it, I would receive an email confirmation within 5 minutes and my refund within 14 days.
”
posted 4 months ago
- Kerry
“
Now I’ve been told it’ll still take a week for them to collect the damaged item, and 14 more days after that before I get my refund.
”
posted 4 months ago
- Lukasz M
“
We ordered a chest freezer it came really dinted up including the box I rang them a week again for a new one to be ordered or a refund rhey said they'd email me a week later still haven't gotten a new one or an email back from them
”
posted 5 months ago
- Anonymous
“
At the time of writing, we are over a week from the delivery date, one our 6th call to complain and we are told that there is nothing they can do, won’t deliver our missing items and won’t issue the refund.
”
posted 6 months ago
- Anonymous
“
Can't get a refund neither, stuck with it.
”
posted 7 months ago
- Anonymous
